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• Companies are renewing customer focus to meet demand — one individual at a time
• Flexibility must be built into all aspects of the business to achieve cost competitiveness
• Regulation could lead to more effective risk management and help bolster stakeholder confidence in the industry
For further information visit: http://www.ey.com/GL/en/Industries/Financial-Services/Insurance/Business-Pulse--top-10-risks-and-opportunities-2013-15
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