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7 Roles of the Highly Effective CIO

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Seven roles of the CIO

Seven roles of the CIO

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  • 1. 7 Roles of the CIO Source: Society for Information Management Saturday, May 2, 2009 1
  • 2. Utility Provider • CIOs oversee the building and sustaining of robust, reliable and economical IT infrastructure services. As businesses expand globally, CIOs will direct the addition of key utility services such as help desk and the deployment of communication, collaboration and productivity tools. Saturday, May 2, 2009 2
  • 3. Information Steward • CIOs lead the development of enterprise architecture that defines the business’ information and data needs, establishment of enterprise-wide standards for information management and use, and compliance efforts with key regulatory and industry norms for the integrity and privacy of information. Saturday, May 2, 2009 3
  • 4. Integrator • CIOs lead enterprise efforts to digitize and integrate processes, information and decision- support so that the firm effectively leverages enterprise information technologies such as customer resource management and business intelligence. In particular, CIOs oversee the implementation of crucial program management offices and portfolio management systems. Saturday, May 2, 2009 4
  • 5. Educator • CIOs raise the awareness of their business peers about the strategic role and relevance of key information technologies and help them become more “savvy” in making strategic IT decisions. Savvy business execs appreciate how IT can be leveraged to drive business innovation and are willing to adopt IT-enabled business initiatives. Saturday, May 2, 2009 5
  • 6. Relationship Architect • CIOs maintain relationships with top business leaders inside the enterprise and externally with key IT service providers. Both are critical for effective business technology management. CIOs employ formal mechanisms such as IT executive councils and business process steering teams, as well as informal mechanisms such as one-on-one relationships for nurturing collaboration. CIOs also drive the development of sourcing networks through vendor relationship management that is critical, not just in leveraging external partners for cost- effective IT applications development and services, but also in gaining access to new IT skills and knowledge. Saturday, May 2, 2009 6
  • 7. Strategist • CIOs actively serve as innovation catalysts and work with their business peers in discovering opportunities to leverage IT in innovative business models, customer relationships, and the pursuit of agility. Saturday, May 2, 2009 7
  • 8. Leader • CIOs lead, design and govern the IT organization, ensuring that the IT organization has the right staff, works actively on developing human capital, and inspires IT professionals to contribute to the organization’s mission and achieve their full potential. Saturday, May 2, 2009 8
  • 9. Roles Source: Society for Information Management Saturday, May 2, 2009 9

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