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Depending On Our Users Collecting User Feedback to Assess and Improve Research Consultations

Depending On Our Users Collecting User Feedback to Assess and Improve Research Consultations

ACRL March 31, 2011

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  • Introduce ourselves.

Depending On Our Users Depending On Our Users Presentation Transcript

  • Depending On Our Users Collecting User Feedback to Assess and Improve Research Consultations Carrie Forbes Erin Meyer University of Denver, Penrose Library March 31, 2011
  • Overview
    • Introduction
    • Research Center Model
    • Effective Assessment Program
    • Assessment Instrument
    • Instructional Assessment
    • Results
    • Implementation Strategies
  • Poll Question 1
    • Do you currently offer a reference or research
    • consultation service?
      • Yes
      • No
  • Research Center Model
    • Changing Nature of Reference
    • Increased Complexity of Questions
    • Based on Writing Center Model
    • Visible, Dedicated Space
  • Poll Question 2
    • Where do you offer reference or research
    • consultations?
      • At the reference desk
      • In librarian offices
      • Outside of the library
      • In a dedicated space in the library
      • Other
  • Effective Assessment Program
    • Immediate Feedback
    • Continuous and Comprehensive
    • Buy-in
    • Feedback   Revision
    • Well-designed Instrument
    • Supports Learning Outcomes
  • Assessment Instrument
    • Demographics
    • Service Awareness
    • Satisfaction
    • Learning Outcomes Questions:
      • What was the most important thing that you learned in the consultation?
      • What questions do you still have about library research?
  • Instructional Assessment
    • Instruction Program Statistics
    • Minute Paper Assessments
    • Learning Outcomes Questions:
      • What was the most important thing that you learned in the library workshop?
      • If you were to attend a follow-up workshop, what topics or resources would you want us to cover?
    • Results
  • Results
    • Who receives research consultation assistance?
    • Satisfaction Rate
    • When do students seek help?
    • How do they hear about the Research Center?
    • What do students say they learned?
    • Are there any correlations between
      • major and what they say they learned?
      • when they sought help and what they say they learned?
  • Poll Question 3
    • How do you assess your reference services?
      • Counting reference questions (on-going)
      • Counting reference questions (sampling)
      • User surveys or feedback (on-going)
      • User surveys or feedback (sampling)
  • Implementation Strategies
    • Point-of-use Survey
    • Integrate Demographic Questions, Service Feedback, and Learning Outcomes
    • Online Survey Software
    • Qualitative and Quantitative Questions
  • Future Assessment Ideas
    • Modify Learning Outcomes Questions
    • Assessment of Non-Student Users
    • Faculty Feedback
    • Assessment of Student Work
    • Longitudinal Data
  • Contact Information
    • Carrie Forbes, Instruction Coordinator and
    • Reference Librarian
    • [email_address]
    • Erin Meyer, Student Outreach Librarian and
    • Research Center Coordinator
    • [email_address]