Delegating 101: It's All In The Ask


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This presentation is an add-on to The presentation focuses on how to ask for what you want and does include live screen demos. A recording of that video can be found on the URL above.

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Delegating 101: It's All In The Ask

  1. 1. Delegating 101: It’s All in How You Ask<br />Erin Blaskie<br /><br />@ErinBlaskie (Twitter)<br />
  2. 2. A Little About Me<br />Launched my virtual assistance firm, BSETC ( in 2004<br />Have serviced over 300 entrepreneurs around the globe with their online business<br />Currently have a team of nineteen service professionals<br />
  3. 3. A Little About You<br />Entrepreneur: looking to delegate but want to make sure you are effective.<br />Entrepreneur: currently delegating, getting okay results but room for improvement.<br />Entrepreneur: currently delegating but not getting the results you want.<br />Virtual assistant: looking for better ways to communicate to your clients.<br />
  4. 4. Leadership & Learning are Indispensible to each other.<br />-- John F. Kennedy<br />
  5. 5. Primary Delegation Frustrations<br />Lack of communication.<br />Deadlines not met.<br />Issues around trust and release of tasks.<br />Unsure about when things will come back.<br />Feeling overwhelmed by the process.<br />Not sure about what to let go and what to keep.<br />
  6. 6. Primary Frustrations When Receiving Tasks on the VA End of Things<br />No details given on a project – left to guess.<br />Not receiving positive feedback but only hearing the negative / what’s wrong.<br />No clear deadlines or timelines provided.<br />Client not understanding how long tasks take and client assuming 24-hours is enough leeway for tasks.<br />Everything being “urgent”.<br />
  7. 7. How Wonderful it is that nobody need wait a single moment before starting to improve the world.<br />-- Anne Frank<br />
  8. 8. It’s All in the “Ask”<br />Asking for what you want clearly provides you with:<br />Increased responsiveness<br />Clarity on the project reducing edits, back and forth and longer turnaround<br />Calmness in the work being delegated<br />Improved relationships<br />
  9. 9. But, It’s Tough...<br />Entrepreneurs hesitate spending the time to properly “ask” because:<br />They feel like that is why they are delegating... To avoid the time spent.<br />They just want to offload instead of actively participating in the process.<br />There is a feeling that things are clear in their mind so they think it will translate easily.<br />
  10. 10. Excellent Delegation Includes...<br />Precise, focused direction and vision<br />Examples, screenshots and supporting URLs<br />Short, concise wording with bullet points<br />Utilizing the tools and the systems<br />Clarity on deadlines<br />Giving enough lead time on projects<br />Being okay with the back and forth<br />
  11. 11. Poor Delegation Includes...<br />Total lack of direction / vision<br />Contradicting language<br />Lengthy paragraphs<br />Avoiding the systems the VA has setup<br />Sending multiple messages in different places<br />Not giving clear deadlines<br />Becoming quickly frustrated<br />
  12. 12. The Good, The Bad & The Ugly in Delegation Tools<br />Basecamp<br />Basecamp allows you to create workflow.<br />Most virtual assistants already use Basecamp for their clients.<br />E-mail<br />Delegating tasks through e-mail is not advised as there is no tracking and very little task management.<br />
  13. 13. The Good, The Bad & The Ugly in Delegation Tools<br />Phone<br />Telephone is only good if the notes taken on the call and the items discussed are put directly into Basecamp or whatever system you use.<br />Skype / Instant Messenger<br />Avoid delegating items through instant messenger altogether as there is not a good way to delegate tasks and record them.<br />
  14. 14. Step One: Utilize Tools to Support “The Ask”<br />Action Item #1<br />Setup Basecamp or have your virtual assistant add a new project to their account for you.<br />Things to Watch For<br />Now that you have a system, don’t find things to add in there just to use it. This is used to compliment what you are doing and not create more chaos.<br />
  15. 15. Step Two: Using the Tools to “Ask”<br />Basecamp<br />Live demo of software.<br />SnagIt<br />Live demo of the power of screenshots to compliment your delegating “asks”<br />Color Swatches, Background Patterns<br />Googling Great Samples<br />
  16. 16. We should work on our process, not the outcome of our processes.<br />-- W. Edwards Deming<br />
  17. 17. Tools You May Want to Use<br />Basecamp -<br />SnagIt-<br />Audio Acrobat -<br />Kuler -<br />Maxemail -<br />
  18. 18. Engage With Me So That I May Engage With You<br />@ErinBlaskie on Twitter<br /> and<br /><br />
  19. 19. If you are not moving closer to what you want in sales (or in life), you probably aren&apos;t doing enough asking.<br />-- Jack Canfield<br />