The Mental Leaps at Ericsson 3G

  • 7,497 views
Uploaded on

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
7,497
On Slideshare
0
From Embeds
0
Number of Embeds
18

Actions

Shares
Downloads
35
Comments
0
Likes
5

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. The Mental Leaps at Ericsson 3G @hakanforss @erik_schon #Agile2014DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 2. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 2 The Mental Leaps at Ericsson 3G Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 3. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 3 Face-to-face Online Twitter: @hakanforss @erik_schon #Agile2014 Agile 2014 Mobile App Session QR Code Session URL We welcome & Value your feedback!
  • 4. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 4 Flow Sensei / Plumber Håkan Forss Lean/Agile Coach @hakanforss @avegagroup DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 5. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 5 ERIK SCHÖN @erik_schon Co-creator of conditions where people, teams and organizations grow @ericsson Proud member of the FlowFans DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 6. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 6 Ericsson 3G: Facts & Figures >40% Of all 3G traffic in Ericsson networks 10R&D sites 1 800 people Our Vision: A Networked Society where every person and every industry is empowered to reach their full potential #1 Mobile 3G networks ~100Teams
  • 7. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 7 3G Network Overview Radio Network Controller Radio Base Station Internet Telephone networks Complex Network, Complicated Product
  • 8. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 8
  • 9. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 9
  • 10. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 10
  • 11. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 11 How come You might need to Change Your ways of working? 2 minutes discussion in pairs
  • 12. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 12 Our heritage: Improving The Waterfall for 30+ years … 2-3 year projects, 100 000-200 000 person hours 2010: Improvement potential questionable … We must try something fundamentally different System Design Test System Design Test
  • 13. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 13 The Mental Leaps at Ericsson 3G Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 14. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 14 Inspiration: our Colleagues in finland … XFT1 Release Verification Customers Product Management Product Owner PPO PPO PPO ScM XFT2 ScM XFT3 ScM XFTn ScM Main software branch PPO Product Proxy Owner XFT Cross-Functional Team ScM Scrum Master Product Backlog Continuous Integration
  • 15. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 15 Flow Visualization Continuous Learning Initial focus on needs and direction Inspiration from Thought Leaders Culture of thinking for ourselves Continuous Integration “Kanban” Scrum DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 16. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 16 Principles & Mindset: Point to the destination DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 17. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 17 EMpower people Reduce lead-time to be more Responsive Increase efficiency to enable more output Build quality into our way of working
  • 18. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 18 Principles & Mindset: From large batches … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 19. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 19 Principles & Mindset: … to Small batches DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 20. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 20 Try: Improvements as Small experiments DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 21. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 21 Smaller slices → faster value delivered Early feedback → direction change if needed Try: elephant carpaccio Original Feature 1 2 3 4 5 6 7 8 Split Feature Split Feature 1 2 5 6 Kudos to @totheralistair & @henrikkniberg
  • 22. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 22 Principles & Mindset: From local “Kanban” … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 23. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 23 Principles & Mindset: … to global awareness DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 24. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 24 How might You See the FLOW in Your ways of working? 2 minutes discussion in pairs
  • 25. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 25 Try: End-to-end Visualization room
  • 26. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 26 Try: End-to-enD Visualization room Requirement Area Swimlane Process Step Column Feature Blocked Feature Meeting Checklist Priority Order
  • 27. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 27 Q&A DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Methods & Tools Principles & Mindset Point to the destination Small batches Global awareness 5 minutes
  • 28. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 28 The Mental Leaps at Ericsson 3G Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 29. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 29 As long as I’m busy … What can I start next? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 30. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 30 Flow Efficiency Resource Efficiency Low High Low High Prioritize continuous learning Prioritize flow efficiency Niklas Modig Stockholm School of Economics @LeanOnMyself Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 31. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 31 Flow Efficiency Resource Efficiency Low High Low High Prioritize continuous learning Prioritize flow efficiency Niklas Modig Stockholm School of Economics @LeanOnMyself Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 32. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 32 Flow Efficiency Resource Efficiency Low High Low High Prioritize continuous learning Prioritize flow efficiency Niklas Modig Stockholm School of Economics @LeanOnMyself Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 33. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 33 Flow efficiency: Visualize end-to-end DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 34. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 34 Try: End-to-enD Flow Visualization Room 10 meetings per week, 10-15 people per meeting - using video conference Area Product Owner, Operative Product Owners, Line Managers, Program Managers
  • 35. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 35 Try: End-to-End flow trend Visualization Pre- prestudy prestudy Development Launch Cumulative number of features Time Work in Process (WIP) Lead-Time Throughput
  • 36. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 36 Faulty licences 5% Software package problems 22% Network template new network 17%Installation people missing 17% Lab IT support missing 11% Network design bottleneck 28% Try: Love your Blockers Take action based on patterns
  • 37. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 37 Flow efficiency: In product & Process DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 38. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 38 Work in Process (WIP) Throughput Lead Time = Flow Efficiency: Little’s law DISCLAIMER: LEGO is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 39. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 39 Flow and queues in traffic … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 40. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 40 Don Reinertsen @DReinertsen “Ericsson: you already know this, you use it in your products every day!” DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Inspiration:
  • 41. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 41 Try: Story-Telling around flow in product & Process Arrival Departure Radio Network Controller Radio Base Station Admission Control Congestion Control DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 42. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 42 Try: Active Flow Handling Experiment: Limiting number of parallel activities Result: Reduced lead-time by 40% Initial lead-time 10 weeks In execution initially 42 items In execution 20 items New Backlog Execution Done Lead-time 6 weeks Cumulative number of items Time
  • 43. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 43 Q&A DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. End-to-end visualization Story-telling around flow Active flow handling Resource Efficiency Flow Efficiency 5 minutes
  • 44. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 44 The Mental Leaps at Ericsson 3G Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 45. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 45 Avoid: complex yearly Scorecards … PA/DURA joint targets DURA targets PARA targets Increased focus on competence mgmtImproved Forecast Precision wtihin DU Radio Customer Perception of Quality in WCDMA RAN Technology leadership RBS 6000 Multi Standard config. GA on time LTE RAN on time with Quality CoS Reduction Raised Product Quality Increase DURA I&V efficiency Portfolio efficiency: Converged RBS Architecture Creative environment Net Sales/ Operating income BNET SC Established Network Transformation Customer Responsiveness Increased Sales of PAIB Portfolio Improved Portfolio Efficiency Secured Profit Improvement BNET/BUGS cooperations Strengthened resouce and competenece mgmt GF/Other BU High quality deployment of new releases Total Cost of Ownership Orders Booked Product contribution Market leadership Introduction of new price model Reinvent the network O&M leadership Customer responsiveness Str. Resource and competence mgmt FCI higher than /// average Key new products ready for the market People and organization readiness Targets on DURA PDU Demonstrated Technology leadership
  • 46. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 46 Try: one Crisp quarterly challenge
  • 47. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 47 How might You Secure time for Innovation? 2 minutes discussion in pairs
  • 48. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 48 Try: Plan for innovation Time Capability 100% capability Planning with less than full utilization creates environment for innovation Capability at 70% planned utilization Innovation = value from ideas in product and product development
  • 49. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 49 Try: Continuous Innovation towards the vision Small experiments towards next challenge
  • 50. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 50 Try: Learning Day Full day, multi-site, multi-track, internal conference with own content - every sprint
  • 51. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 51 Inspiration: the #1 Sports Car Company Source: Peter Blackert, http://www.flickr.com/search/?w=29987108@N02&q=ferrari%20458%20italia%202010 The best Ferrari car we have every produced is the next one. Enzo Ferrari Founder & CEO, 1898-1988 DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 52. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 52 The Mental Leaps at Ericsson 3G Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  • 53. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 53 What might be your next Mental Leap?
  • 54. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 54 Q&A DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation The Mental Leaps at Ericsson 3G
  • 55. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 55 Face-to-face Online Twitter: @hakanforss @erik_schon #Agile2014 Agile 2014 Mobile App Session QR Code Session URL We welcome & Value your feedback! The best presentation we’ve ever made is always the next one 
  • 56. @hakanforss @erik_schon | @ericsson | © Ericsson AB 2014 | July 29, 2014 | Page 57 Inspiration Craig Larman & Bas Vodde (2008) Scaling Lean & Agile Development Niklas Modig & Per Åhlström (2012) This is Lean Donald G. Reinertsen (2009) The Principles of Product Development Flow