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Trustmojo Reboot 9 Talk
 

Trustmojo Reboot 9 Talk

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    Trustmojo Reboot 9 Talk Trustmojo Reboot 9 Talk Presentation Transcript

    • Alexander Ljung Eric Wahlforss alex@trustmojo.com eric@trustmojo.com
    • People, Profiles & Trust
    • How is human changing?
    • Trust
    • Trust comes in many flavors
    • Why do we need trust?
    • Photo: Angus Dunican / mccloud
    • Trust is a balance between knowledge and ignorance
    • Photo: Altus / /ltus
    • Trust is a reducer of social complexity
    • Calculus-based trust Identification-based trust
    • Establishing trust
    • Expressions
    • Expressions Explicit
    • Expressions Explicit Implicit
    • Does everything for you
    • Does Everything
    • Does Everything Does nothing for you
    • Reading profiles
    • Maintaining trust
    • Ambiguity by Architecture
    • Babe, I got to go, my cash card is running low…
    • “Limitations as Limitations”
    • “Limitations as Limitations” “Limitations as enablers”
    • Limitations as social resources
    • They take the blame…
    • …and help us maintain our relationships
    • Performativity
    • C=SN(d)-Le-rt N(d-σ√t)
    • “Engine, not camera”
    • Not only me performing representations...
    • …representations performing me
    • Can they change how we think of trust?
    • What does this mean for designers?
    • It’s not about the “share” button
    • It’s not about the “rate this” button
    • It’s about being sensitive
    • Different trust forms
    • Different ways of influencing trust
    • Profiles are performative
    • Different trusting behaviors
    • Different trust forms are good for different things
    • But they all have one thing in common
    • They reduce social complexity
    • They enable participation & collaboration
    • Getting the architecture right is hard
    • Being sensitive is key
    • We are at the beginning
    • Alexander Ljung alex@trustmojo.com Eric Wahlforss eric@trustmojo.com Strategy Trustmojo is a project by & Interaction
    • trustmojo.com/book
    • trustmojo.com/book
    • Strategy & Interaction