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ShareMyFeedback... the highly affordable customer satisfaction and loyalty solution for your franchise or multi-unit business.

ShareMyFeedback... the highly affordable customer satisfaction and loyalty solution for your franchise or multi-unit business.

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  • Call us today for more information on our customer loyalty solutions, or visit us online at http://www.tour.franchisebusinessreview.com
  • Customer surveys are custom branded to each client. Survey questions can be customized to accommodate many types of questions and responses. Standard satisfaction questions are based on a 11-point scale (0 – 10) and data can be used to calculate your company’s Net Promoter Score* for industry benchmarking. *NPS and Net Promoter Score are registered trademarks of Frederick F. Reichheld, Bain & Company and Satmetrix
  • Franchisees can quickly see all customer feedback from all of their store locations. Basic, primary color-coding makes it easy to identify satisfied and dissatisfied customers.
  • Customer comments are easily broken down into positive, neutral and negative categories based on a customers overall rating of your company.
  • Trend reporting makes it easy to track your customer satisfaction rating over time. Individual franchisees can compare their results with comparison groups and system-wide results.
  • Call us today for more information on our customer loyalty solutions, or visit us online at http://www.tour.franchisebusinessreview.com

ShareMyFeedback ShareMyFeedback Presentation Transcript

  • Engaging Customers to Drive Loyalty and Profits
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  • Engaging Customers to Drive Loyalty and Profits