About Reporting to Head of Digital Solutions / Senior Delivery Manager, Eric is a key member of the Group Digital Service Team to provide professional support and 360-degree services for the customised eCommerce solutions across all BUs of Watsons Asia - www.watsonsasia.com.
Key Responsibilities -
• Investigate issues reported by business users/customers and provide fixes or workarounds
• Collect and analyze information of issues/system logs to identify root cause of problems
• Coordinate with Group & Retail ITs on problems resolution/user acceptance tests
• Maintain application knowledge base for service requests/issues/training
• Website performance monitoring & suggestions for o...