AT&T Consulting SolutionsIT Professional Services OverviewApril 24, 2012© 2012 AT&T Intellectual Property. All rights rese...
Who We AreAT&T Consulting Solutions At A GlanceOur Mission                                                                ...
What We DoEight Strategic Service Areas3   © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and...
Trusted AdvisorsHelping our customers navigate complex IT Transformation                                                  ...
Life Cycle Delivery MethodologyTo ensure predictable, quality outcomes: on-time & on-budget                       Plan    ...
Advanced InfrastructurePlanning & engineering next generation networks for business           Offering                    ...
Cloud and Data CenterOptimizing the application delivery infrastructure          Offering                                 ...
SecurityUsing Security as an enabler to build an agile, trusted, and innovative business          Offering                ...
IT Service ManagementOptimizing the end-to-end service management infrastructure             Offering                     ...
Contact CenterImproving the quality and profitability of customer interactions              Offering                      ...
Unified CommunicationsIntegrated voice, video, messaging, conferencing & collaboration            Offering                ...
IT TransformationEnhancing the alignment & performance of IT with business needs            Offering                      ...
Project ManagementA structured & disciplined approach to project/program execution           Offering                     ...
14   © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T     marks contained he...
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Att consulting external deck

  1. 1. AT&T Consulting SolutionsIT Professional Services OverviewApril 24, 2012© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All other marks contained herein are the property of their respective owners.
  2. 2. Who We AreAT&T Consulting Solutions At A GlanceOur Mission Our Scope• To build trusted advisor customer • Pure play consulting services – independent relationships by delivering forward and objective solutions thinking, world-class infrastructure • Life cycle capabilities: Plan, Architect, consulting services Integrate, OptimizeOur Customers • Project-based engagement model aligned to• Strategic clientele with large scale, complex specific business outcomes & custom infrastructure needs Our Team• Public and private sector, domestic and • Part of AT&T Business Services multinational presence • Seasoned consultants averaging 12 years industry experience • Executive team averaging 20 years leading global professional services • 11 offices across the U.S. & UK2 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  3. 3. What We DoEight Strategic Service Areas3 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  4. 4. Trusted AdvisorsHelping our customers navigate complex IT Transformation Technology Strategy Technology Cost Compliance & roadmap, refresh, Performance Risk Reduction migrations In deployments, Reduce CapEx/OpEx upgrades, Consolidation operations, and Shared Services security CIO Governance Agenda Revenue and Sourcing Growth Process Rapidly introduce Frameworks & new services into Sourcing production Strategies4 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  5. 5. Life Cycle Delivery MethodologyTo ensure predictable, quality outcomes: on-time & on-budget Plan Architect Integrate• IT transformation planning • Technology architecture • Legacy systems integration• Technology strategy & development • Scripting, automations, AC roadmap development • Technology evaluation & D, WFM, IVR• Business case & ROI Proof of Concept • Migration planning development • Detailed network & • Technical program• Assessment & gap analysis systems design governance • Design review, testing & • Project & program validation management • Process & workflow design Optimize• Optimize / rationalize voice and data networks, applications, operations centers, contact centers, desktop, server and storage virtualization• Operations process improvement and staffing alignment5 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  6. 6. Advanced InfrastructurePlanning & engineering next generation networks for business Offering Description Comprehensive enterprise-wide strategy, platform selection, business case, and phased deployment Network Strategy and roadmap for Enterprise IT networks. Includes strategic planning for WAN (Internet-MPLS-MAN), Roadmap LAN, Wireless, IPv6 and video solutions. A spectrum of comprehensive services designed to help you prepare for IP Version 6 migration. IPV6 Life Cycle Services Service life cycle includes Readiness, Strategy and Architecture, Design and Engineering, Testing, Transition Planning and Program Execution/Governance. MPLS Architecture and Planning, design and engineering for the deployment of MPLS-based WAN solutions. Engineering LAN/WAN Architecture Planning, design and engineering for the deployment of LAN, WAN (MPLS, Internet, MAN), WLAN and Engineering (802.11 a/b/g/n), remote access, QoS, multicast and IPv6 solutions. Analysis and assessment of network infrastructure design compared to best practices and analysis of Network Assessment performance characteristics. Network Application Network readiness and capacity planning to support application deployments including voice, video, Assurance and unified communications.6 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  7. 7. Cloud and Data CenterOptimizing the application delivery infrastructure Offering Description Cloud and Data Center Comprehensive enterprise-wide strategy, solution alternative evaluation including Cloud, business Strategy and Roadmap case, and phased deployment roadmap for Data Center and Cloud Optimization. Evaluation of physical plant for support of private cloud services and long term data center growth requirements. Analysis of legacy applications for migration to virtualization and cloud services and required readiness activities including security, capacity, performance and orchestration and Cloud and Data Center provisioning management. Sub-offerings include: Readiness • Data Center Facility Assessment • Data Center Consolidation & Relocation Planning • Data Center Optimization • Security & Compliance Assessment Architecture, Integration, Optimization, and Transition services for Cloud and Data Center including network, data center fabrics, server, storage, virtualization, and security. Sub-offerings include: Cloud and Data Center • Virtual Infrastructure Design, Integration and Planning Transformation • Data Center Network Architecture and Engineering • Data Center Storage Architecture and Engineering • Data Center Transition & Transformation Execution7 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  8. 8. SecurityUsing Security as an enabler to build an agile, trusted, and innovative business Offering Description Security Strategy & Advisory and development services providing programmatic frameworks for operational alignment, Roadmap and a life cycle approach to security and risk management. Security assessment services addressing regulatory requirements and/or industry standards, as well Governance, Risk & as security program development with an emphasis on usable frameworks for policy and security Compliance management. A range of comprehensive PCI compliance services that objectively help achieve and maintain PCI Payment Card Industry compliance including PCI assessments, readiness assessments, remediation assistance, and other Solutions related solutions. Secure Infrastructure A suite of life cycle offerings aligned with planning, architecting, integrating, and optimizing a secure Services network and infrastructure aligned with business and security goals. Vulnerability & Threat Services designed to provide an independent baseline and validation of the overall security posture Management from within or outside of the enterprise. Strategic and tactical security services focused on the applications supporting critical business Application Security processes. Includes technical assessments, secure development life cycle reviews and program Services management consulting.8 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  9. 9. IT Service ManagementOptimizing the end-to-end service management infrastructure Offering Description Network Operations Center (NOC) and Security Operations Center (SOC) analysis and strategy Operations Strategy & encompassing staffing, process and technologies. Operations sourcing analysis and strategy. Roadmap Operations program governance and management. EMS Technology Strategy EMS technology operational analysis and strategy. EMS Proof of Concept (POC) program and Roadmap management. EMS consolidation planning and strategy. EMS vendor selection management. Operations Center Design NOC and SOC planning, architecture, integration and optimization. NOC/SOC federation and and Implementation globalization. NOC and SOC consolidation planning and migration. EMS Technology EMS technology platform design and implementation. EMS Technology advanced integration Architecture and including technology upgrades and retrofits. Integration9 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  10. 10. Contact CenterImproving the quality and profitability of customer interactions Offering Description Customer segmentation analysis to ensure optimal resource allocation across access channelsCustomer Contact Strategy including social media, web, mobility, and SMS text. Enterprise-wide strategy for people, process and technology, platform evaluation, financial Contact Center Strategy justification and deployment roadmap. Solutions alternatives may include premise, “cloud”, and and Roadmap hybrid approaches. Technology Planning and Evaluation and planning for the introduction of new contact center technologies (e.g., social media, Readiness video, SMS).Contact Center Application Customization and development of contact center applications including CTI, ICR, VDI, WFM, speech Development recognition, QM/DR, web and IVR self-service. Contact Center Life Cycle Life cycle or a-la-carte contact center services including planning, architecture, and integration. Deployment Services Contact Center Optimization of existing contact center applications, services, platforms, routing, and staffing. Optimization10 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  11. 11. Unified CommunicationsIntegrated voice, video, messaging, conferencing & collaboration Offering Description Phased roadmap for enterprise-wide strategic Unified Communications (UC) planning, includingUC Strategy and Roadmap business and use-case development. Assessment of existing UC plans, architecture, design, and deployments. Operational and migration UC Readiness readiness, including capacity planning and network assurance prior to UC launch. Life Cycle UC Deployment Life cycle or a-la-carte UC services including planning, architecture, integration, and optimization of Services multi-vendor environments. Life cycle TDM to IP-based voice migration services, from planning through architecture, integration, IP Voice Services implementation and optimization. UC SIP Integration Planning and integration of SIP solutions with gateways and network transport. UC Conferencing Architecture, design, integration of UC deployments with room-based conferencing solutions Integration (Polycom, Tandberg, Cisco, etc.). Microsoft Technologies Life cycle services supporting Active Directory, Exchange, SharePoint, Microsoft Systems Center Consulting Operations Manager (MOM), directory and email migrations.11 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  12. 12. IT TransformationEnhancing the alignment & performance of IT with business needs Offering Description Comprehensive enterprise-wide strategy and assessment focusing on sourcing direction and corresponding delivery mechanisms. Includes business case development where needed, and IT Strategy and Roadmap provides a phased deployment roadmap delivered in conjunction with other Service Lines and Project / Program Management. Operational Framework Maturity assessment of the organization’s current state of Service Support and Service Delivery in Maturity Assessment the operational environment. Customization and development of prioritized process areas, typically defined by the outcome of a Framework Development Maturity Assessment. Transformation Support Trusted Advisor support for strategic sourcing initiatives across the life cycle.12 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  13. 13. Project ManagementA structured & disciplined approach to project/program execution Offering Description Project Management Project Management support of strategic, large, and/or complex technology projects. Program Management Comprehensive enterprise-wide program oversight for multi-dimensioned technology streams and Office and Governance complex customer footprint.13 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
  14. 14. 14 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

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