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Innovation: The Librarian's Dilemma?

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By listening to our customers and placing value and allocating resources on what they say they need today, will libraries meet a fate similar to hard drive, typewriter, and photography manufacturers? …

By listening to our customers and placing value and allocating resources on what they say they need today, will libraries meet a fate similar to hard drive, typewriter, and photography manufacturers?

Presented at the Association for College and Research Libraries Annual Conference panbel session "Technology innovation in academic libraries: rocking the boat or unfurling the sails?" March 31, 2007


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  • Before libraries decide to launch a technology or service what do we do first: we ask our customer want they want? We determine how many customers will use it. Will there be a return on investment? The more astutely we ask and answer these questions, the more completely the new service will be aligned with the needs of our customers. Now, this is the way a well-managed library should operate. Right? Maybe not.
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    • 1. Eric Schnell Associate Professor Prior Health Sciences Library The Ohio State University Innovation: The Librarian's Dilemma?
    • 2. Overview
      • What is Innovation?
      • Sustaining and Disruptive Technologies
      • OSU: Pro
      • The Innovator’s Dilemma
      • The Librarian’s Dilemma
    • 3. What is Innovation?
      • Invention vs. innovation
      • “Invention implemented”
      • Many innovations were invented 25 yrs ago
      • A process; a culture
      • Types of innovations:
      • - Product/Service
      • - Processes
    • 4. What are Sustaining and Disruptive Technologies ?
    • 5. Sustaining Technologies
      • Sustaining technologies improve the performance of established products or services that customers have historically valued
    • 6. Disruptive Technologies
      • Disruptive technologies consist of components built around proven technologies and used in new ways
    • 7. Sustaining or Disruptive?
    • 8. Sustaining or Disruptive?
      • E-Reserves
        • Sustaining
          • Disruptive: Course Management Systems
      • Chat Reference
        • Sustaining
          • Disruptive: Google
      • Electronic Document Delivery
        • Sustaining
          • Disruptive: Open Access
    • 9. Thinking About Innovation
      •  
    • 10. Clayton Christensen’s Innovator’s Dilemma
      • Q: How can great companies fail?
        • place value on sustaining services
        • allocate resources to support sustaining services
      • Q: Why do good managers fail?
        • listen to customer needs
        • support organizational structures and cultures not conducive to innovation
      • Q: What makes an organization innovative?
      • - reallocate resources
      • - create independent project groups
    • 11. The Librarian’s Dilemma ?
      • Survey current customer needs
      • Place value on sustaining services
      • Have organizations designed to focus on and protect existing practices
      • Allocate resources to support sustaining services
      • Lack organizational structures conducive to innovation
    • 12. The Librarian’s Dilemma ?
      • By listening to our customers and placing value and allocating resources on what they say they need today , will libraries meet a fate similar to hard drive, typewriter, and photography manufacturers?
    • 13.  
    • 14. Thank You!
      • http://ericschnell.blogspot.com
      • [email_address]