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Reiss On E Service UX London

by Eric Reiss on Jun 24, 2009

  • 3,886 views

Service is 100% about user experience, although user experience is not 100% about service. But as UX designers, we can learn a lot from the service-management gurus of the 1980s, who (lucky for us) don...

Service is 100% about user experience, although user experience is not 100% about service. But as UX designers, we can learn a lot from the service-management gurus of the 1980s, who (lucky for us) don't understand digital media.

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service ux design eservice uxce10 experience ericreiss sd e-service uxlondon09 servicedesign

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Reiss On E Service UX London — Presentation Transcript