Manage Click Learn 2010

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Here again, for 2010, is our annual compilation of the best management and personal development sites around - all based on the quantity and quality of their e-learning resources. …

Here again, for 2010, is our annual compilation of the best management and personal development sites around - all based on the quantity and quality of their e-learning resources.

The 100 sites reviewed really are the cream of the crop. Many won't show up on the search engines, no matter how hard you try to find them, so this yearbook really is the best way to access some exceptional and extraordinary learning material.

As before, the e-book is free and, as before, you may share it with your colleagues and customers as you like, as long as you don't change the contents or sell it.

Click below to download your copy of "Manage, Click, Learn! 2010" now.

PS. If you want to go one step further and customise this book with your own branding, contact us with the details.

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  • 1. Manage, Click, Learn! 2009 “Your indispensable guide to the best FREE management learning sites on the Net” www.managetrainlearn.com Page 1 of 108 Get the MTL Experience!
  • 2. All rights reserved. This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You are free to share this e-book with others including offering it to your customers from your website. However, you may not change any part of it or sell it. (c) ManageTrainLearn 2009 www.managetrainlearn.com Page 2 of 108 Get the MTL Experience!
  • 3. Introduction Welcome to the 2009 edition of “Manage, Click, Learn!” As those of you who have downloaded previous editions of the yearbook will know, this is my personal compilation of the 100 best management and personal development sites on the Internet. Since we began this annual compilation 5 years ago, I have become more and more astonished at the amount of FREE material available for managers, trainers, and learners on the Net. It really is an Aladdin’s cave of riches. Whether you’re looking for management videos, audios or manuals, up-to-date articles, business anecdotes, new slants on training, e-courses by the wagon-load, or just the old favourites like online post-its, or workplace jokes, they’re all here. Last year, I said that, at a rough count, there were over 200 hours of training and development in the yearbook. This year, you could safely triple that. And the great thing is, it’s all FREE! As ever, please email me with websites that I should know about if they’re not yet included and I’ll do everything to make sure they appear in the next edition. Remember, you can use this book in whatever way you want, including sharing it with others and offering it on your own website for download – as long as you do not sell it or change it. I hope you enjoy exploring these sites and having fun with your learning. Eric Garner eric@managetrainlearn.com www.managetrainlearn.com Page 3 of 108 Get the MTL Experience!
  • 4. Table of Contents 19. Cite Human Resources 26 Introduction 3 20. Customer Service Table of Contents 4 Manager 27 1. 1000Ventures 7 21. Customer Service Training 28 2. 12Manage 8 22. Discovery Health 3. A Better Workplace 9 Channel 29 4. Accelerated Learning 10 23. Double Black Diamond 5. Action Leadership 11 30 24. DWM Beancounter 31 6. Aimm Consulting 12 7. All Business 13 25. Easy Training 32 8. Anecdotage 14 26. Empowering Messages 33 9. Be a Better Manager 15 27. Empower The Spirit 34 10. Be Good Ventures 16 28. Entrepreneur 35 11. Big Dog and Little Dog's 29. Everyone Negotiates 36 Bowl of Biscuits 18 30. Executive Coaching 12. Brain Connection 19 Studio 37 13. Building Brands 20 31. Ezine Articles 38 14. Business Balls 21 32. Fast Company 39 15. Business Marketing 22 33. Fenman 40 16. Business Simplification 34. First Steps Training 41 23 35. Games2Train 42 17. Business Training Works 24 36. Get More Done 43 18. Changing Minds 25 37. Harvard Business School 44 www.managetrainlearn.com Page 4 of 108 Get the MTL Experience!
  • 5. 38. Harvey Mackay 45 58. Negotiation Enterprises 65 39. Hello, My Name Is Scott 46 59. Negotiator Magazine 66 40. Human Links 47 60. New Conversations 67 41. Human Resources: 61. Office Diversions 68 Aboutus 48 62. Patricia Fripp 69 42. Images of One 49 63. Penn State Psychology 43. Institute of Silly and 70 Meaningless Sayings 50 64. People Alchemy 71 44. Leadership Now 51 65. Personal Development 45. Leadership Tools 52 72 46. Leader-Values 53 66. Philip Humbert 73 47. Lessons in Lifemanship Email Address: 73 54 67. Pinetreeweb 74 48. Lumosity 55 68. Positive Club 75 49. Management Help 56 69. Presentation Helper 76 50. Manager Wise 57 70. Proven Models 77 51. ManageTrainLearn 58 71. Reactive 360 78 52. Marshall House 59 72. Refresher 79 53. mftrou 60 73. Robin Sharma 80 54. Mind Power System 61 74. Roger Dawson 81 55. MIT OpenCourseware 62 75. Ron Kaufman 82 56. mp3motivators 63 76. Salad Ltd 83 57. National School Board Association 64 77. Stressbusting 84 78. Targeted Learning 85 www.managetrainlearn.com Page 5 of 108 Get the MTL Experience!
  • 6. 79. Test Café 86 80. The Change Agent 87 81. The Leadership Hub 88 82. The Logic of Success 89 83. The Manage Mentor 90 84. The Manager 91 85. The Working Manager 92 86. The Workplace Doctors 93 87. Thiagi 94 88. Thinking Managers 95 89. Think Smart 96 90. Tom Antion 97 91. Tom Peters 98 92. Trainnow 99 93. Trans4Mind 100 94. Value-Based Management 101 95. Vark Learning Styles 102 96. Wilderdom 103 97. Workforce Online 104 98. Work Worries 105 99. Xage Consultancy 106 100. Zig Ziglar 107 www.managetrainlearn.com Page 6 of 108 Get the MTL Experience!
  • 7. 1. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world’s number 1 inspirational business e-coaching resource”. It links to two of his other sites at www.1000advices.com and www.success360.com. The first impression you get of each site is the bright primary colours of the different models and the huge amount of information packed in. It reminded me of an interactive mind map. Don’t ask me what’s here because the answer is, Everything. And lots of fascinating original stuff too. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. In fact, there’s so much that it’s the sort of site you reserve for a rainy Sunday afternoon when there’s not much else to do. It’s sure to brighten up your day. Brilliant! Summary of Free Resources:  colourful and original models of management  series of colourful hyper-slides  original ideas, connections, and advice. Site Home Address: http://www.1000ventures.com/ Email Address: headoffice@1000ventures.com www.managetrainlearn.com Page 7 of 108 Get the MTL Experience!
  • 8. 2. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. At first, I thought it was because you can translate any page into any one of 12 languages (including Arabic, Chinese, Japanese, and Korean). Only after more wandering around did I realize that in fact it’s due to the 12 hubs around which the site is built. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. This site is a formidable resource. At its core is an A to Z dictionary of management methods, models and theory. When I last looked there were over 1500 easy-to-access entries. Since you can add your own entries to the dictionary, the chances are the number is much higher by now. In addition to the dictionary, there’s also a management news section giving links to all the latest management gossip; a list of courses being run (to which you can add your own); and a forum. It’s like an internet in an internet just for managers. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Site Home Address: http://www.12manage.com Email Address: info@12manage.com www.managetrainlearn.com Page 8 of 108 Get the MTL Experience!
  • 9. 3. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. It’s not fancy, colourful, or trendy, but it is full of great content for anyone interested in making their workplace a better place. Where to start? Well, there’s a 13-part series on leadership with sections such as “Knowing when to get out of the way”, “Nature’s Leadership Lessons”; and “Measuring the Mirth”. Then there are toolkit, tips, and tools sections. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Daniel lists the things you shouldn’t say at work, (my pick of which is the phrase: “That is so not going to happen”); senseless acts of immaturity (eg “Skip rather than walk”); and ways not to describe your boss (eg “The elevator is on the ground floor and he’s pushing the down button”). Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.html; describe_coworkers.html; and dysfirmations.html to the site address)  massive list of resource references. Site Home Address: http://www.abetterworkplace.com Email: info@abetterworkplace.com www.managetrainlearn.com Page 9 of 108 Get the MTL Experience!
  • 10. 4. Accelerated Learning Free Learning Styles Test This is a lovely site. It’ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. (Linguistic, Mathematical, Visual, Musical, Inter-personal, Intra-personal, Bodily, and Naturalistic). There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. The questions are all straightforward, eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. I know that I am linguistic and so was curious to see whether the test would come out right. It did! Summary of Free Resources:  learning style profile. Site Home Address: http://www.acceleratedlearning.com Email Address: als@acceleratedlearning.com www.managetrainlearn.com Page 10 of 108 Get the MTL Experience!
  • 11. 5. Action Leadership Brent Filson’s Leadership System It’s funny how some management writers just do it for you while others don’t. For me, Brent Filson does it and this is his website where you’ll find his collection of management and leadership articles. I’m not too sure exactly why I like his writing. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Here Brent makes the point that, unlike management which involves simply the care and feeding of the organisational elephant, leadership makes the elephant jump. He goes on, “From now on, see every leadership challenge as a way of having people increase their knowledge, skills, courage, tenacity, and leadership abilities. And to cultivate that perspective you need kindness.” I like the concept that management trainers and management training should be kind. And that’s why I think I like Brent Filson. Yes, I’d willingly jump through hoops if he asked me. Summary of Free Resources:  insightful leadership articles. Site Home Address: http://www.actionleadership.com Email Address: brent@actionleadership.com www.managetrainlearn.com Page 11 of 108 Get the MTL Experience!
  • 12. 6. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. You’re offered some examples of “always doing” this, or “rarely doing” this. Then you score yourself. The final score will give you a feedback on areas such as Delegation, Motivation, and Conveying Credibility, which are great starting points for further self- development. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Site Home Address: http://www.aimmconsult.com Email Address: webmaster@aimmconsult.com www.managetrainlearn.com Page 12 of 108 Get the MTL Experience!
  • 13. 7. All Business Champions of Small Business This is an amazing site for anyone running a small business. There’s everything you could possibly need to help you run an efficient business. There’s advice on managing every aspect of your business, including employment and HR and business plans. There are news reports, blogs, guides and tips. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. Of course, many of the products on the site are only available through purchase, but there is a huge amount of free material. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep, that’s one million!) articles. I couldn’t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. And sure enough there it was. One in a million. Isn’t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Site Home Address: http://www.allbusiness.com Email Address: info@allbusiness.com www.managetrainlearn.com Page 13 of 108 Get the MTL Experience!
  • 14. 8. Anecdotage Famous People, Funny Stories If you’re looking for an amusing story to add to a presentation, illustrate a learning point, or just to entertain friends at the pub, then this is the place to visit. It’s absolutely crammed with anecdotes, aphorisms, and amusing stories, perhaps more than you’ll ever need to get to grips with. Fortunately, there’s a useful search button that allows you to fine-tune your search according to a category, name or keyword. When I keyed in “Business”, the database came up with 1138 stories. How about this one pulled out at random? It’s about Japanese businessman, Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. He sold over 2 million, partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Now, tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. Site Home Address: http://www.anecdotage.com Email Address: editor@anecdotage.com www.managetrainlearn.com Page 14 of 108 Get the MTL Experience!
  • 15. 9. Be a Better Manager Solve Problems; Seize Opportunities; Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. These are Strategy, Information, Processes, Physical Resources, People, and Financial Resources. Click on any one of these and you get a selection of links. Click on a link and you get a diagram with individual lists of do’s and don’ts. If you register and log in, you can build your own personal collection of checklists. The website is particularly useful for managers in the UK. It provides a list of industry sectors with links to their Skills Council. In the same way, the checklists from the spinning wheel all link to the relevant National UK Occupational Standard, showing how learning a skill relates to levels of performance. There are also links to local resources around the UK. Lastly, there’s an online questionnaire to find out what your strengths and weaknesses as a manager are. It has 15 questions and delivers immediate feedback. Summary of Free Resources:  checklists on best practice  good links  management questionnaire. Site Home Address: http://www.beabettermanager.com/index.asp Email Address: info@beabettermanager.com www.managetrainlearn.com Page 15 of 108 Get the MTL Experience!
  • 16. 10. Be Good Ventures Stand Out From the Crowd. Be Good! This is Nick McCormick’s site and he certainly lives up to his advice to Be Good at what you do. The site promotes his book, “Lead Well and Prosper”, 15 strategies for becoming a good manager. But what makes Nick good is how he builds around this book. So, Nick has a set of three Free resources: a monthly newsletter, a quiz called Are You a Good Manager, and a set of 15 nicely drawn training cards, taken from the book. I downloaded the training cards and they range from Adopt a Serving Attitude to Always Follow Up. Each card has a Do and a Don’t and an Action Plan. He also sells a T shirt with the caption, “Believe, Begin, Be Good”. Unlike many of the sites in this book, Nick’s isn’t huge. But it is neat. Summary of Free Resources:  newsletter  quiz  training cards. Site Home Address: http://www.begoodventures.com Email Address: info@begoodventures.com www.managetrainlearn.com Page 16 of 108 Get the MTL Experience!
  • 17. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Tom’s aim is to create better workplaces. I’ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Where people eagerly use their brainpower. Where teamwork comes naturally. Where kindness rules. Imagine the innovative power of such an organization. Imagine the sense of mission and spirit of fun. Imagine its passion for serving customers. Imagine its ability to attract and retain talent, to compete, to thrive.” Yea, just imagine! Well, Tom is as good as his word. To promote his mission, he has over 50 great articles, an e-letter, and 4 free improvement tools: the Employe Survival Guide, 22 assessments in areas such as respect, dialogue and support; the Instant Advisor which delivers improvement suggestions in response to your entries; and a Help Zone to deal with 12 difficult types. Good on you, Tom! Summary of Free Resources:  employee morale survival guide  5-minute assessments  instant advisor  help with difficult employees. Site Home Address: http://www.betterworkplacenow.com Email Address: webmail@tomterez.com www.managetrainlearn.com Page 17 of 108 Get the MTL Experience!
  • 18. 11. Big Dog and Little Dog's Bowl of Biscuits The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. It’s a massive resource and a lot of it is original. Amongst the goodies are: current training news; the art and science of leadership; the learning process; definitions of learning terms; and performance management. But the one feature I remember from years ago when I first came across this site, and still look at, is The History of Training. It’s the best around. You’ll take a journey from Lao Tzu’s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to elearning. It’s still as good as ever. By the way, in case you’re wondering about that title, Don has a big German shepherd dog and a smaller companion. Summary of Free Resources:  a massive resource on performance, learning, leadership and knowledge. Site Home Address: http://www.nwlink.com/~donclark/ Email Address: donclark@nwlink.com www.managetrainlearn.com Page 18 of 108 Get the MTL Experience!
  • 19. 12. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. You’ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. Then you can view nicely-designed animations which uncover what goes on in your brain, such as why you conceive a word in one part of your brain and utter it from another. There’s a weekly brain bender to test your knowledge (which I got wrong!); a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head); and a set of 29 images that dissect the brain as if you were there with a scalpel! But, to be honest, the thing that always draws me back to this site is its collection of Brain Teasers. You can play Bumper Cows, Sound Sequence or Dunk Tank. It’s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles, illusions, brain teasers, brain games, quiz, A to Z glossary  animations  free half hour online course. Site Home Address: http://www.brainconnection.com Email Address: editor@brainconnecton.com www.managetrainlearn.com Page 19 of 108 Get the MTL Experience!
  • 20. 13. Building Brands Unlock the Value of your Brand Whether you’re a marketing executive promoting the products and services of your company, or trying to sell an idea or project to others within your team, branding is a key part of getting others to buy in to what you’re doing. If you want an entertaining introduction to what branding is all about, then here’s where you’ll find it. The Building Brands site was founded by Colin Bates and Kingsley Smith who are based in Hong Kong. This is what you’ll get for free: a section defining marketing terms; a collection of creative thinking games and puzzles; a Light Relief section on branding humour; and 3 interactive games, Brand Management, Brand World and Hangman. But the feature I like most is the series of anecdotes about famous brands and where they come from. Did you know, for instance, that the FCUK brand came from a misspelled fax, or that the Kodak name wasn’t pure chance but a carefully- contrived strategy, or that the BMW logo originated from fighter aircraft in World War One? All candidates for the useless facts file, but still fun to know. Summary of Free Resources:  articles, definitions, light relief, creative thinking stories  games and quizzes. Site Home Address: http://www.buildingbrands.com Email Address: info@buildingbrands.com www.managetrainlearn.com Page 20 of 108 Get the MTL Experience!
  • 21. 14. Business Balls Great Balls of Fire This is Alan Chapman’s mega site. It’s absolutely huge and covers everything you could ever need on training, management and business. It has all the familiar, and not so familiar, models like those from Maslow, McGregor and McLelland; a glossary of training terms; feedback forms; time management planners; appraisal forms; induction training checklists; the tree swing cartoons; and Aesop’s fables. It even has a graphology test, explaining how to read personality from your handwriting. There’s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. And templates of resignation letters. Shall I go on? I’ve barely scratched the surface. Where Alan got the time from to produce all this beats me. But while others charge for a fraction of what’s here, this is all free. So just go and enjoy it! Summary of Free Resources:  teambuilding activities, exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles, quizzes, multiple intelligence tests  training models  and much more too numerous to mention. Site Home Address: http://www.businessballs.com Email Address: ac@alanchapman.com www.managetrainlearn.com Page 21 of 108 Get the MTL Experience!
  • 22. 15. Business Marketing Practical Business Strategies There are 2 ways you can enjoy the Free offerings on this site. First you can pick from the many free previews of training DVD’s on offer (possibly the biggest collection in existence). Amongst my favourite titles are their number one title, “Ouch! That Stereotype Hurts” and “More Than a Gut Feeling”. Second, you can subscribe to free trade magazines in both professional subject areas like Human Resources and Sales and Marketing, as well as in categories such as Education, Government, Internet, and Transportation. The free professional trade magazines include: Human Resource Executive; Corporate Meetings and Incentives; Presentations; Call Centre; and The Deal. An offer you can’t refuse! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Site Home Address: http://www.business-marketing.com Email Address: info@business-marketing.com www.managetrainlearn.com Page 22 of 108 Get the MTL Experience!
  • 23. 16. Business Simplification Simple Really This is Australian David Brewster’s site devoted to ways of simplifying business. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Yet there is one hidden area of cost which has rarely been addressed: complexity. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. The only way to deal with it is to focus more effort on simplicity.” When you register here you get a free toolkit including a meeting planner, a busy manager’s complexity audit, a Make It Simple poster, and a set of paperclip templates to keep the campaign fresh in your mind. Summary of Free Resources:  ebook called Make It Simple: 100 Ways To Simplify Any Business  toolkit of materials  monthly ezine. Site Home Address: http://www.businesssimplification.com.au Email Address: enquire@businesssimplification.com.au www.managetrainlearn.com Page 23 of 108 Get the MTL Experience!
  • 24. 17. Business Training Works Inspire, Energize, Learn For someone like me who likes to see lots of previews and free materials before I buy, (to say nothing of the learning value), this site from Business Training Works is heaven-sent. That’s because there are two sets of free offerings: “Sample Materials” and “Free Resources”. In “Sample Materials”, you can get samplers of the following 4 products: Taming the Time Monster, The Communication Jungle, Phrases for Perfect Telephone Calls, and The Manager’s Pocket Guide To Motivating Employees. A great way to try before you buy. In “Free Resources”, it gets even better. There are lots of free icebreakers, activities, quotes, and training guides. Plus a whopping 383-page ebook on communication called Tongue and Quill. Just download and enjoy! Summary of Free Resources:  icebreakers and training activities  office etiquette guide  ebook on writing. Site Home Address: http://www.businesstrainingworks.com Email Address: info@businesstrainingworks.com www.managetrainlearn.com Page 24 of 108 Get the MTL Experience!
  • 25. 18. Changing Minds How We Change What Others Think, Believe, Feel and Do I am full of admiration for the author of this site, David Straker. He’s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. In David’s own words, he is first a learning junkie, hooked on the thrill of discovery; second, an engineer who needs to connect theory to practice, and thirdly a teacher who loves to pass on the aha’s of what he knows. The sites include: changing minds, creating minds, quality toolbook, improvement encyclopaedia, and business articles. They probably account for over 3000 web pages of industrial- strength knowledge. David apologises that his creations are done in his spare time. No need to apologise, David. You’re what the web’s all about. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines, techniques, principles, and explanations. Site Home Address: http://www.changingminds.org Email Address: contactus@changingminds.org www.managetrainlearn.com Page 25 of 108 Get the MTL Experience!
  • 26. 19. Cite Human Resources Got a Query or a Question? Ask it here for quick answers. The CiteMan Network is an Indian-based network dedicated to management professionals & company lawyers. It features over 30,000 downloads and over 280,000 members worldwide and over 500,000 discussion posts. There are 5 areas to join: Human Resources, Sales and Marketing, Finance, Operations, and Legal. I joined the Human Resources and this gave me immediate access to 21 further forums, including Employee Management, Forms, Formats and Questionnaires, and Talk to Seniors. Interestingly, when I checked last, the Talk to Seniors had the second highest post with over 45,000 posts and nearly 10,000 threads. You have to become a member to post and receive postings but this is straightforward. The amount of posts and advice is huge because of the large number of members. You could get pretty well anything you wanted including advice, e-books, manuals, presentations, and online mentoring. Summary of Free Resources:  forum  blogs  free advice Site Home Address: http://www.citehr.com/ Email Address: info@citehr.com www.managetrainlearn.com Page 26 of 108 Get the MTL Experience!
  • 27. 20. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web's leading community for customer service professionals - bringing you news, reviews, articles and resources to help improve customer service worldwide!” It’s an e-magazine for Customer Service Professionals. There are tons of great information on this site. In a short visit, I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services; that people in Poland are the most satisfied with customer service; and that lengthy waiting times are still the top frustration of customers. What else? Well, there’s a great free magazine and technical document subscription service with 16 products offered. There’s one of the biggest list of customer service articles I’ve seen. And a series of useful aids, such as Customer Service Job Descriptions, Tests, Surveys, and Scorecards. Summary of Free Resources:  magazine subscriptions  articles on customer service  topics Site Home Address: http://www.customerservicemanager.com/index.htm Email Address: info@customerservicemanager.com www.managetrainlearn.com Page 27 of 108 Get the MTL Experience!
  • 28. 21. Customer Service Training Customer-itis This is the Telephone Doctor or Customer Service Training site. Where you come when you’re sick of customers, perhaps? No, seriously, it’s a smashing site run by Nancy Friedman, who’s put together a library of video programmes on customer service. On the link below, you’ll find 16 free previews of the videos. They’re all hard-hitting, to the point, and expertly presented by Nancy herself. Amongst my favourites are: “Exploring the Rudeness Matrix”; “Five Forbidden Phrases”; and “From Curt to Courteous”. Summary of Free Resources:  newsletter  video previews. Site Home Address: http://www.servicetraining.com Email Address: info@telephonedoctor.com www.managetrainlearn.com Page 28 of 108 Get the MTL Experience!
  • 29. 22. Discovery Health Channel A Test of Your Communications Skills If you’re into self-assessments, here’s a true feast. You can get 31 free Basic Personality tests on this site, ranging from Your Anger profile, through Communications Skills, to Perfectionism, Procrastination and Type “A” Personality tests. (They’re all taken from the Queendom site, so if you want more of the same, pop over there). Here’s an example of what you’ll face in one of the set, the Locus of Control and Arbitration test. The preamble explains: This test assesses your locus of control orientation and your attribution style. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation)." There are 10 statements with which you strongly disagree, disagree, partially agree/disagree, agree, or strongly agree. The first statement is: “Heredity determines most of a person’s personality” and the last one is: “If you set realistic goals, you can succeed no matter what”. Now off you go! Summary of Free Resources:  free personality tests. Site Home Address: http://health.discovery.com/tools/assessments.html Email Address: info@discovery.com www.managetrainlearn.com Page 29 of 108 Get the MTL Experience!
  • 30. 23. Double Black Diamond Activities Galore Christian Itin has created this page as a resource for those who use activities in their practice. At the last count there were just over 200 activities listed, but as he encourages visitors to add to the list, it could be far more by now. Some of the gems I discovered are: “Space Boots” which is a game for teams on Mars who have to step over a lava stream using just one pair of Wellington boots; and “Line Up According to Number” which is what you tell a new team as they arrive on day one. Of course, you don’t tell them what number you mean, but in getting them to work something out for themselves you’re halfway to getting the group working as a team. With such a large and always-growing resource, it’s practically impossible not to find really great games for any training project you have in mind. Summary of Free Resources:  huge database of training activities. Site Home Address: http://www.geocities.com/dr_adventure/activitypage.html Email Address: citin@brockport.edu www.managetrainlearn.com Page 30 of 108 Get the MTL Experience!
  • 31. 24. DWM Beancounter We Count While You Manage I’m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!), so a good free course on all things accounting is right up my street. Dave Marshall’s Bookkeeping course fits the bill nicely. He has a nice friendly, reassuring and conversational style. I don’t feel I’m being talked down to and there’s no jargon. There are 7 lessons in the course, covering stuff like Debits and Credits, The General Ledger and Journals, and Financial Statements. As well as viewing this free course, you can also sign up for Dave’s other courses (eg Special Journals; Payroll; and Merchandise Inventory) as a guest and get the first lessons free. There’s another great free service that Dave offers: links to free business software. You’ll find links to the Open Office suite of programmes; Onestep Accounting; Big E-Z’s free trial version; Acemoney Lite; Checkmate Plus; Lazy8 Ledger; and many more. All this should put you in your accountant’s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Site Home Address: http://www.dwmbeancounter.com Email Address: info@dwmbeancounter.com www.managetrainlearn.com Page 31 of 108 Get the MTL Experience!
  • 32. 25. Easy Training And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual, as in the awards presentation or retirement bash; or the procedural, as in the annual statement to the board. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. It’ll have you smiling to yourself one minute and nodding in agreement the next. It works on many levels. It’s an astonishing testimony to an inspiring leader, (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York); it’s a great template for a superb presentation, (check out the almost imperceptible presentation techniques that are used); and it’s a unique learning experience. (You guessed: I like it!) Just read it. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Site Home Address: http://www.easytraining.com Email Address: info@easytraining.com www.managetrainlearn.com Page 32 of 108 Get the MTL Experience!
  • 33. 26. Empowering Messages Free Empowerment Chats This is an uplifting site that should put you in a good mood. It’s all about empowerment (aka positivity). There are empowering stories, cartoons, a huge collection of positive news stories, and some really inspiring articles. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. You’ll be able to listen to Jack Canfield on “The Power of Studying Success”, Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. Now, if that doesn’t brighten your day, there’s no hope for you! Summary of Free Resources:  audio messages. Site Home Address: http://www.empoweringmessages.com Email Address: zev@empoweringmessages.com www.managetrainlearn.com Page 33 of 108 Get the MTL Experience!
  • 34. 27. Empower The Spirit Encourage, Energize, Educate, Elevate, Expand Doug Kelley is a friend who runs Empower The Spirit, a website that offers leadership and people skills seminars and a whole lot more besides. For a start, there are some 20 free screensavers that you can download with powerful motivational quotes. Then you can watch Doug on video or listen to him on audio on subjects like Being A Passive Manager. Under Tools for Leaders, you can find a pot-pourri of really useful material, ranging from team games like Maze, Triangles, and Jigsaw Puzzle to assertive case studies, a Bill of Rights, tips on public speaking, and a delegation worksheet. If you have your own website, you can apply for one of Doug’s Spirit Awards. And finally you can subscribe to Doug’s newsletter. It’s called TLC. I thought that that stood for Tender Loving Care, but in fact it is Train, Learn, and Care. I think Doug wants us to believe it’s both. Summary of Free Resources:  screensavers  training tools  audio and video  awards  newsletter. Site Home Address: http://www.dougkelley.com Email Address: doug@dougkelley.com www.managetrainlearn.com Page 34 of 108 Get the MTL Experience!
  • 35. 28. Entrepreneur Make It Big In Business The Entrepreneur website is the shopwindow for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. As the title implies, it’s aimed at start-up and home-based businesses and if it’s advice you’re after, there’s heaps of it here. For a start, there’s everything you could possibly need to know on starting a business, from finding an attorney to engaging new staff. There are ideas galore on what kind of business to make money in, from home-based businesses to franchises. And there’s a hand-holding guide to managing and growing your business, from raising money to taking time off. As if all that weren’t enough, there’s an A to Z encyclopaedia of small business terms. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics, features, and magazine. Site Home Address: http://www.entrepreneur.com Email Address: feedback@entrepreneur.com www.managetrainlearn.com Page 35 of 108 Get the MTL Experience!
  • 36. 29. Everyone Negotiates YIKES ,You’ve Got To Be Kidding This is Peter Barron Starks’ site, which he calls: “your premier resource for sharpening your negotiating skills”. It’s not hard to see why. There are lots of free resources here on negotiating, including a test of your negotiating style, a monthly newsletter, and incisive articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. They’ll catch your attention too because they’re very much to the point and memorable. Who, for instance, would forget “YIKES You’ve Got to be Kidding” which is about expressing surprise to your opponent, or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. If these gambits don’t turn you into a powerful deal-maker, I’ll eat my hat. Summary of Free Resources:  articles, newsletters and collection of negotiation gambits  negotiating style self-assessment. Site Home Address: http://www.everyonenegotiates.com Email Address: info@pbsconsulting.com www.managetrainlearn.com Page 36 of 108 Get the MTL Experience!
  • 37. 30. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. One of the free goodies on offer is a 5- part email course called “The Top 5 Secrets of the Most Successful Executives”. The 5 parts arrive in succession in your email box and because of Sean’s laid-back, friendly style are easy to read and easy to absorb. After the first part which is an Introduction, you get “Making Things Happen”, then “Great Communication Skills are Part of the Top Executive’s Armoury”, followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Beats those long journeys to training courses! Summary of Free Resources:  articles, newsletter  email course for executives. Site Home Address: http://www.executivecoachingstudio.com Email Address: sean@executivecoachingstudio.com www.managetrainlearn.com Page 37 of 108 Get the MTL Experience!
  • 38. 31. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you’ll find on any one of these sites. For me, the best article directory by far is Ezine Articles, run by Christopher Knight. This site is mind-bogglingly massive. Here are a couple of statistics. It has over 100,000 articles (and probably growing all the time). And over 25,000 authors (also probably growing all the time). What makes Ezine Articles the best of a big bunch is that it doesn’t just allow anyone to stick any article on its site. It reviews everything that it archives which means you’ll get only good stuff. I’ve spent many a valuable hour or two here and come away with ideas that would make my head burst. In the business section, there are all the categories you could wish for if you are looking to extend or update your knowledge, including: Customer Service, Change Management, Teambuilding, Presentation, Negotiation, Communication, and Top 10 Tips. In the Self-Improvement section, you’ll find Leadership, Time Management, Coaching, Goal Setting, Motivation, and Creativity. The list just goes on and on. See you in a couple of hours’ time! Summary of Free Resources:  massive article directory. Site Home Address: http://www.ezinearticles.com Email Address: info@ezinearticles.com www.managetrainlearn.com Page 38 of 108 Get the MTL Experience!
  • 39. 32. Fast Company How Smart People Work Fast Company is one of the original business information websites. I first came across it many years ago when the Internet was still relatively small and it’s nice to report that it’s still going strong. Essentially, of course, Fast Company is a monthly business print magazine that you can subscribe to. But on the site you can see the current edition for free and read selected articles. You can also browse their massive archive of past copies. But that’s nowhere near all they do. For a start, you can subscribe to some very useful newsletters. The one I like most is Fast Take, which is a weekly roundup from the Web. For those of us too busy to spend every day surfing. Then, there’s the Fast 50 which are 50 portraits of businesses that are writing the history of the future; a directory of businesses in your area (States only unfortunately); and a series of slide shows which includes: Six Jobs That Won’t Exist in 2016 (I’m OK, mine’s not there) and Top 10 Bosses From Hell. All in all, a fast feast. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. Site Home Address: http://www.fastcompany.com Email Address: pr@fastcompany.com www.managetrainlearn.com Page 39 of 108 Get the MTL Experience!
  • 40. 33. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. They are now a formidable presence on the Web. The beauty of this site is that you can access all Fenman’s offline products and at the same time instantly download free samples. There’s so much information that if you downloaded everything that’s available, you’d have a huge library of valuable material. As an example, this is what I did. I clicked on just one of their 25 categories, Recruitment, Selection and Induction. That took me to a page with 8 big products of which I was able to download samples from 4. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying, How to run an Assessment Centre, an Induction Toolkit, and an exercise on identifying employees with talent, called Danger – Talent Zombies! Thank you, Fenman! Summary of Free Resources:  huge range of training products with many free samples. Site Home Address: http://www.fenman.co.uk Email Address: service@fenman.co.uk www.managetrainlearn.com Page 40 of 108 Get the MTL Experience!
  • 41. 34. First Steps Training Put Life Back Into Your Employees I’m a sucker for new team games and I’ve included this site because many of the free activities listed here I’d never come across before. For example, how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. I won’t tell you what you have to do in these games (they’re far too complicated). Just pop on over and try them for yourself. Incidentally, First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Summary of Free Resources:  team games. Site Home Address: http://www.firststepstraining.com Email Address: rbenson@firststepstraining.com www.managetrainlearn.com Page 41 of 108 Get the MTL Experience!
  • 42. 35. Games2Train Serious Training In a Game Environment Wouldn’t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes, TV and other distractions? That’s the aim of Marc Prensky who’s authored a book along these lines called “Don’t Bother Me Mom – I’m Learning” and has created this website where the main form of training is playing games. There are 6 categories of games: Video games, Multiplayer games, Certification games, Quiz shows, Flash games, and Phone games. You can try out all of the categories if you have Flash installed. I gave Quiz show a go and chose Sexual Harassment as my subject. I then got to choose who I wanted to be and who to play against and the game started. The questions are the usual range of multiple choice and true or false but the graphics, audio, and design makes you really believe you’re on a TV quiz show. I scored quite well and I certainly learnt. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. Site Home Address: http://www.games2train.com Email Address: info@games2train.com www.managetrainlearn.com Page 42 of 108 Get the MTL Experience!
  • 43. 36. Get More Done A Free Time Tabulator In case you don’t know what a time tabulator is, here’s one from Pace Productivity. It’s a way of working out how much time you spend on the 11 main areas of your life: from employment, to family, sleep and TV and so on. When you’ve allocated your weekly hours, you can see a pie chart of how well you do compared to others. You can also enter your ideal profile to see where you want to be. In addition to the time tabulator, the site offers 10 time tamer tips; some research into the top time wasters; and interesting time management quotes. That’s, of course, if you’ve got the time to read them! Summary of Free Resources:  time tabulator  quotes, tips, and research on time management. Site Home Address: http://www.getmoredone.com Email Address: mark@getmoredone.com www.managetrainlearn.com Page 43 of 108 Get the MTL Experience!
  • 44. 37. Harvard Business School Are These The Greatest Ever Business Leaders? Here’s a run-down of 1000 of the greatest American business leaders of the 20th century. For non-Americans, there will be some unfamiliar names on the list, but most people will recognize people like Elizabeth Arden, Clarence Birdseye, Gilbert Colgate, and Hugh Hefner. There are brief but fascinating bios of each leader. Did you know, for example, that Thomas Watson of IBM brought out the company’s first computer as early as 1952? Or that Henry J. Heinz started peddling his family’s homegrown produce at the age of 8? Work hard and you might be in next century’s list! Summary of Free Resources:  biographies of 1000 business leaders. Site Home Address: http://www.hbs.edu/leadership/database/index.html Email Address: news@hbs.edu www.managetrainlearn.com Page 44 of 108 Get the MTL Experience!
  • 45. 38. Harvey Mackay Survive A Swim With the Sharks There aren’t too many gurus in this list of the top 100 Management and Personal Development websites. But I keep a special place for Harvey Mackay. It’s just that he tells such a good story. If you want to know what I mean, read the articles on this website. For a start, just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above), the headings of these articles are immediately grabbable. There’s “The heart of education is the education of the heart”. Or “Some squares are really sharp”. Or how about “Say thanks before it’s just a memory”. Then there’s the content. Many of these articles kick off with fascinating stories of successful business leaders or managers. (Harvey knows we’re all curious deep down). And then he draws some universal truths out of these stories that help us take home the message. Finally, he’s just a great writer. You just have to read his stuff. And he packs a big message in the shortest possible space. Yep, I reckon you’ll learn a lot from this site. Enjoy! Summary of Free Resources:  management articles. Site Home Address: http://www.harveymackay.com Email Address: info@harveymackay.com www.managetrainlearn.com Page 45 of 108 Get the MTL Experience!
  • 46. 39. Hello, My Name Is Scott Stick Yourself Out There In my review of this site, I was going to say that a great future awaits Scott Ginsberg. And then I realised that this isn’t true. He’s already got a great present! OK, Scott is still young, but he has already written 7 books, launched his own interactive TV, is a regular columnist, has a suite of websites, and has made a brand out of a nametag. (Apparently he also has a nametag tattooed on his chest.) The theme behind Scott’s ideas is Approachability. It underlies his Hello, My Name Is Scott website. Here you’ll find what must be the biggest selection of articles related to Approachability anywhere. There are over 700 of them. Many of Scott’s themes really chime with me. One of them is the idea that you shouldn’t have customers; you should have fans. Another is his comfort around using modern technology to build customer relations. If you can’t get enough of Scott, check out his videos on www.nametagtv.com and his consultancy work on www.rentscottsbrain.com . Summary of Free Resources:  over 700 articles  videos Site Home Address: http://www.hellomynameisscott.com/ Email Address: scott@hellomynameisscott.com www.managetrainlearn.com Page 46 of 108 Get the MTL Experience!
  • 47. 40. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Amongst the many free goodies on offer here (along with the articles, links, forum, news and jobs) are a wide set of personality tests, a wide range of managerial tests (eg Manager in a Fix), a range of audits, (from training needs to climate, thinking skills to job satisfaction) and some general knowledge tests. Wherever you are, use it. Summary of Free Resources:  management articles  tests  forum. Site Home Address: http://www.humanlinks.com Email Address: query@humanlinks.com www.managetrainlearn.com Page 47 of 108 Get the MTL Experience!
  • 48. 41. Human Resources: Aboutus Free Learning Styles Test This is a lovely site. It’ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. (Linguistic, Mathematical, Visual, Musical, Inter-personal, Intra-personal, Bodily, and Naturalistic). There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. The questions are all straightforward, eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. I know that I am linguistic and so was curious to see whether the test would come out right. It did! Summary of Free Resources:  learning style profile. Site Home Address: http://humanresources.about.com Email Address: info@humanresources.about.com www.managetrainlearn.com Page 48 of 108 Get the MTL Experience!
  • 49. 42. Images of One There Is Nothing You Cannot Be, Do or Have I have a bit of a soft spot for David Cameron’s Images of One website as this was the place I made the jump from understanding personal development to understanding spiritual development. This site may well do the same for you. It’s full of material that will help you understand your true nature as a spiritual being and use that knowledge to make your life more rewarding and successful. There are wonderful articles on Abundance; Body, Mind and Soul; and Life Situations. Plus great samplers of David’s ebooks, “This Book Will Finally and Certainly Get You Rich” and “A Happy Pocket Full Of Money”; working downloads of David’s life transforming software; and audio tracks from his Everyday Lifesaver CD. It may well be that you’re not at the stage I was when I came across this website. In which case, bookmark it. But if not, get ready for a life-changing experience. Summary of Free Resources:  articles, forum, newsletter  free ebooks  software downloads  audio tracks. Site Home Address: http://www.imagesofone.com Email Address: corporate@imagesonfone.com www.managetrainlearn.com Page 49 of 108 Get the MTL Experience!
  • 50. 43. Institute of Silly and Meaningless Sayings Bullshine Generator Here’s some light relief, albeit with a serious purpose. It’s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. For example, you can become a member of the institute and learn about the institute’s history and purpose. There’s a coat of arms (motto: Back to Quo Vadis), roll of honour and list of “bored” members. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. There’s a swipe at management models, a list of hilarious workplace clichés, a Bullshine generator for producing management speak, and a Babel translator telling you what various professional people really mean behind the words they say. For a flavour of each of these, here’s my favourite cliché: “He was in and out like a yo-yo”; my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”; and my favourite pirate curse: “What care I, thou plump, black-spotted pigeonfoot!” Odd, but great fun. Summary of Free Resources:  bullshine generator, ISMS curser, ISMS Babel translator  carparktivity stickers. Site Home Address: http://www.isms.org.uk Email Address: Isms2002@btinternet.com www.managetrainlearn.com Page 50 of 108 Get the MTL Experience!
  • 51. 44. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes, articles and a newsletter. But there are 2 features that make this site just a little bit different. For a start, there’s a feature called Leadership Minute. This is a series of short one-minute reads on leadership subjects. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. They include: Brian Tracy’s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick’s “Ben Franklin’s 12 Rules of Management”. Take a daily dip. Summary of Free Resources:  leadership articles  newsletter  book excerpts. Site Home Address: http://www.leadershipnow.com Email Address: comments@leadershipnow.com www.managetrainlearn.com Page 51 of 108 Get the MTL Experience!
  • 52. 45. Leadership Tools A Free Thank you Here’s something free that nobody else offers! An ecard message service for team members who’ve done a good job or who need cheering up on a tough assignment. This site gives you 20 ecards to choose from. There’s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there’s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden’s success book, “Pushing To The Front”, interviews with top leaders, ezine, and a range of leadership tools. Summary of Free Resources:  success ebook  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: http://www.leadership-tools.com Email Address: info@leadership-tools.com www.managetrainlearn.com Page 52 of 108 Get the MTL Experience!
  • 53. 46. Leader-Values Valuing Leadership This is a very useful site. It’s been put together by Mick Yates and is built around the idea of 4 E’s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: http://www.leader-values.com Email Address: webmaster@leader-values.com www.managetrainlearn.com Page 53 of 108 Get the MTL Experience!
  • 54. 47. Lessons in Lifemanship A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It’s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It’s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: http://www.bbll.com Email Address: bbell@bbll.com www.managetrainlearn.com Page 54 of 108 Get the MTL Experience!
  • 55. 48. Lumosity Reclaim Your Brain This site offers a brain training programme consisting of engaging mental workouts developed by some of the leading neuroscientists in the UK. As a taster, you can take a free trial. The free programme takes you through a complete brain fitness course covering 30 sessions. Each session consists of up to 5 games, including Birdwatching, Speed Match, Word Bubbles, Monster Garden, and Lost in Migration. These test your attention, memory, cognitive control, and processing speed. It’s great fun, superbly put together, and, it is claimed, has direct benefits in clearer and quicker thinking, increased awareness and alertness, and elevated mood. Yep, I feel brighter already. Summary of Free Resources:  brain fitness programme Site Home Address: http://www.lumosity.com/ Email: info@lumosity.com www.managetrainlearn.com Page 55 of 108 Get the MTL Experience!
  • 56. 49. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. I was astounded then and still am now. It’s an amazing resource, the work of one man, Carter McNamara. Carter calls the site a “complete, highly integrated library of management material”. And it’s hard to argue with that. There doesn’t appear to be anything left out. It covers everything in business from A, Advertising and Promotion, to Z, well V, Volunteers. (By the way, it has a bias towards non-profit organisations.) Let’s see what happens when you explore one topic, say Group Skills. You start with an introduction and a set of links to outside sites. Then you move through Icebreakers and Group Matters, to General Resources and Related Library Links. And of course when you go elsewhere you have other links to explore. It’s a real web of information, a true management help. Summary of Free Resources:  encyclopaedia of management. Site Home Address: http://www.managementhelp.org Email Address: jalnes@mapfornonprofits.com www.managetrainlearn.com Page 56 of 108 Get the MTL Experience!
  • 57. 50. Manager Wise To Work is Human, To Manage Divine This is nothing short of a management supersite. Where to begin? Well, there’s a massive collection of articles in the Knowledge Bank, neatly categorised into sections such as Coaching, Culture, Innovation, Motivation and so on. The one I checked on Motivation has some really well-chosen subjects, such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Then there’s an A to Z glossary of management terms. For devilment, I selected “Q” and got “Quick Ratio” and “Quality of Work”. There are also links to universities, business schools, management publications, portals, and employment law sites around the world. As a bonus, you can buy the T-shirt with that slogan on (“To Work Is Human, To Manage Divine”) and hand it out to your delegates on your next training course. Summary of Free Resources:  massive collection of management articles  links to over 100 online management magazines, institutes, telephone directories, research sites  links to international sites giving details of employment law  glossary of management terms. Site Home Address: http://www.managerwise.com Email Address: admin@managerwise.com www.managetrainlearn.com Page 57 of 108 Get the MTL Experience!
  • 58. 51. ManageTrainLearn Free Software Downloads I hope you’ll forgive this bit of self-indulgence since this is our site. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. They range from Appraisal and Assertiveness to Teambuilding, Thinking Skills, Time Management and Training Skills. To help you and your organisation learn these skills, MTL provides a range of digital products from this site, including Mini- Courses, E-Manuals, Management pocketbooks, 1-day Course Plans, and E-Courses. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. And, of course, you can also download the latest version of this book, Manage, Click, Learn! Summary of Free Resources:  digital downloads  prize quiz  newsletter  articles. Site Home Address: http://www.managetrainlearn.com Email Address: eric@managetrainlearn.com www.managetrainlearn.com Page 58 of 108 Get the MTL Experience!
  • 59. 52. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. For example, in the week I checked it out, the theme was Balance, and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.” It’s a nice way to do some useful self-improvement each day and, the best bit is, it’s free. Other resources on this site include Jeanie’s guided meditation tapes. When I looked, the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3 monthly ezines  online guided meditations. Site Home Address: http://www.mhmail.com Email Address: mhmail@earthlink.net www.managetrainlearn.com Page 59 of 108 Get the MTL Experience!
  • 60. 53. mftrou Your Free Daily Affirmation Initially I puzzled over what the name of this website meant until I realised it stood for Management For The Rest Of Us. (I know, I should have read the logo!) The site is the brainchild of Lyndsay Swinton. The main body of the site is a range of really good articles on topics from Decision Making to Management Models to Work Life Balance. There’s also a section on Management Gurus, Resources, What’s New? and a set of Products. There are two more reasons I like this site. One, Lyndsay has a nice line in humour. For example, the article on the Johari Window is sub-titled Why Cigarettes and Alcohol Can Increase Your Personal Effectiveness (read it if you want to know why). And two, this site was put together with Site Build It, Ken Evoy’s basic but perfectly acceptable website builder. Well done, Lyndsay! Summary of Free Resources:  free monthly management tips  a quick and easy guide to management gurus  hidden gems, eg Buzzword Bingo Site Home Address: http://www.mftrou.com/index.html Email Address: info@mftrou.com www.managetrainlearn.com Page 60 of 108 Get the MTL Experience!
  • 61. 54. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva, founder of the Mind Power System. If you’re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness, this is the site to come to. The free part of the programme is a 9-part email course which is the result of Jose Silva’s 25-year research into how human beings can reach their full potential. You’ll learn how to reach deep levels of meditation like a Buddhist monk, pull creative ideas out of thin air, and accelerate your own healing. Plus, you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. This programme shows you how to reach the alpha level of relaxation, an optimal state of being in which your right and left brains are working together and you are in a state of total, creative and deep relaxation. Go on, open up your mind, and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Site Home Address: http://www.silvaultramindsystem.com Email Address: support@silvaultramindsystem.com www.managetrainlearn.com Page 61 of 108 Get the MTL Experience!
  • 62. 55. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world, the Massachusetts Institute of Technology made newspaper headlines. Now a few years on, here are the results: MIT Opencourseware. This is how it works. There are some 34 departments ranging from Aeronautics to Writing Studies. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Programmes are courses run in any particular semester. Let’s take as an example “Practical Leadership”. What you’ll get on this course is a syllabus, calendar, reading references, lecture notes and assignments, both in pdf. What you don’t get, obviously, is the actual lessons. It’s up to you how you might use this information. You could be a trainer and use the plan as a structure for your own courses. Or you could use the references as the basis for your own self-paced learning. It’s up to you. Other programmes of interest to managers are: Advanced Managerial Communication; Listening to the Customer; Negotiations and Conflict Resolution; and Communications for Management. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer’s resources. Site Home Address: http://ocw.mit.edu/OcwWeb/web/home/home/index.htm Email Address: info@ocw.mit.edu www.managetrainlearn.com Page 62 of 108 Get the MTL Experience!
  • 63. 56. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world’s best personal development speakers. The free gift offered on the site comes when you recommend the site to a friend. When I did this, the free mp3 I got was Bob Proctor and Jim Rohn talking about Goal- setting. It lasts all of 25.45 minutes and can be played straight from your PC or an mp3 player. Considering what you’d pay to hear either of these two speakers in person, that’s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Site Home Address: http://www.mp3motivators.com Email Address: info@mp3motivators.com www.managetrainlearn.com Page 63 of 108 Get the MTL Experience!
  • 64. 57. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Although it’s aimed at school governing bodies, the lessons have universal appeal to managers and leaders in any organisation. There’s good stuff on the qualities that make up a leader, the different ways to communicate, and quite a big section on dealing with conflict. Maybe they have something in mind? Summary of Free Resources:  leadership course. Site Home Address: http://www.nsba.org/sbot/toolkit/PandLDev.html Email Address: itte@nbsa.org www.managetrainlearn.com Page 64 of 108 Get the MTL Experience!
  • 65. 58. Negotiation Enterprises Empowerment Through Negotiation Here’s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you’re given 5 minutes to complete them. All the questions are case studies. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. After submitting your answers, you get the correct versions and a rationale, which is quite instructive. Summary of Free Resources:  negotiating skills test. Site Home Address: http://www.sabonline.com Email Address: info@sabonline.com www.managetrainlearn.com Page 65 of 108 Get the MTL Experience!
  • 66. 59. Negotiator Magazine The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. It’s absolutely massive. And it’s all the work of one man, John Baker. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. There’s no fee so it’s a resource you can wander around at will. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Two entries are currently topping the list. The first was what John calls the King Solomon Maternal Claims Dispute, in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803, in which these two men doubled the size of the USA overnight for the price of $15 million. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. Site Home Address: http://www.negotiatormagazine.com Email Address: editor@negotiatormagazine.com www.managetrainlearn.com Page 66 of 108 Get the MTL Experience!
  • 67. 60. New Conversations The Seven Challenges This is Dennis Rivers’ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free ebooks: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills ebooks  a set of resources on forgiveness, including a bumper sticker. Site Home Address: http://www.newconversations.net Email Address: comments@newconversations.net www.managetrainlearn.com Page 67 of 108 Get the MTL Experience!
  • 68. 61. Office Diversions The Productivity Reduction Discovery Centre Don’t tell your boss the subtitle for this site or he/she will seriously think you’re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that’s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I’ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there’s a panic button called Yikes It’s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: http://www.officediversions.com Email Address: info@officediversions.com www.managetrainlearn.com Page 68 of 108 Get the MTL Experience!
  • 69. 62. Patricia Fripp Confessions of an Unashamed Relentless Self- Promoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don’t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there’s more free stuff on this site. There’s a whole set of videos taken from Patricia’s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money’s worth here. After all, it’s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: http://www.fripp.com Email Address: pfripp@fripp.com www.managetrainlearn.com Page 69 of 108 Get the MTL Experience!
  • 70. 63. Penn State Psychology What Do You See? If you’ve ever been on a personal development programme, the chances are you’ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Some trainers use the famous “old hag-young queen” image (see right). Others use the Necker cube. And others mix numbers and letters as in the “Is it 13 or B?” picture. This site has a huge number of links to different optical illusion sites (though, being rather old, some of the links are now dead). You’ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief; the rabbit/duck; and the facing vases/faces. They’re fun to play with or just to work out for yourself. And you can use them in a wide range of change programmes as great icebreakers, or quick power learning interludes. Summary of Free Resources:  optical illusions. Site Home Address: http://psych.la.psu.edu/clip/Perception.htm Email Address: Acp103@psu.edu www.managetrainlearn.com Page 70 of 108 Get the MTL Experience!
  • 71. 64. People Alchemy Hubble, Bubble… The guys at People Alchemy claim that, if you’re a manager who’s stuck, overwhelmed, making mistakes, or under pressure (OK, OK, who isn’t?), then you don’t need training. You need answers. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. It’s a great resource and they offer a Free Trial for 15 days. This enables you to access the full version and wander all over the place, using their search facility or just going where the mood takes you. Everything possible is included from 360 Degree Assessments to Diversity, Empowerment to Violence and Aggression. Everything I saw was superbly written and presented. A nice touch was also that you can bookmark pages and add your own notes. When my 15 days were up, I was quite disappointed. I would have been quite keen to sign up. The other thing that impressed me was that they offer the portal free to charities – just because they want to! Summary of Free Resources:  refreshingly different leadership manual. Site Home Address: http://www.peoplealchemy.co.uk Email Address: enquiries@peoplealchemy.co.uk www.managetrainlearn.com Page 71 of 108 Get the MTL Experience!
  • 72. 65. Personal Development Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods), then you’ll love Chuck Gallozzi’s articles and free ebook “Roadblocks to Happiness” on this site. There are nearly 250 articles to choose from, neatly arranged in A to Z fashion according to personal development themes. So we start with Abstinence, move on to Change and Complaints, steer right through Learning and Leaders, and end up with Wisdom Words and Worry. As an example of the folksy nature of these writings, here’s the subheading to the article on Wisdom: “Some folks are wise, and some otherwise”. Aaah. Say goodnight, John-Boy! Summary of Free Resources:  articles and ebook  free My Life Planner software. Site Home Address: http://www.personal-development.com Email Address: stevemoor@personal-development.com www.managetrainlearn.com Page 72 of 108 Get the MTL Experience!
  • 73. 66. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. He’s a coach who says he’s never worked in his life: what he does couldn’t be described as work in the conventional sense. He does things that bring him joy and contribute value to others. I suppose there’s no better definition of a trainer or coach than when he says: “I love to pass on what I've learned and help others enjoy their own brand of success.” Philip shares a lot of his philosophy and ideas on this website of his. The free goodies include 3 free e-books: Goal-Setting 101; Personal Eco-Systems; and Making Money, Creating Wealth; audio tapes; quips and quotes; and top 10 lists. One of the best features is Philip’s newsletter and you can get copies for every month back to 2002. Oh, and I also like Philip because the most important stuff on his bio is his dog, Kodiak. Summary of Free Resources:  3 e-books  audio tapes  hundreds of quips and quotes  newsletter archive. Site Home Address: http://philiphumbert.com Email Address: coach@philiphumbert.com www.managetrainlearn.com Page 73 of 108 Get the MTL Experience!
  • 74. 67. Pinetreeweb Learning about Leadership Right, let’s just explain. This is a site about Boy Scouting. But the section on Scout Leadership (look for the link to Leadership Development: History, Theory and Resources) is so straightforward and uncomplicated (no management speak here) that it’s worth using for any other kind of leadership training such as business leadership. You’ll get a no-nonsense approach to “What is Leadership?”; “The Tasks of Leadership”; and “The Skills of Leaders”. You’ll find out what Values really are all about. And you’ll learn how to pass on the skills of problem-solving, whether it’s how to make a fire when stranded in a forest, or how to use a map and compass to find your way home. And once you’re finished, you could maybe apply for your badge! Summary of Free Resources:  refreshingly different leadership manual. Site Home Address: http://www.pinetreeweb.com Email Address: lporans@texas.net www.managetrainlearn.com Page 74 of 108 Get the MTL Experience!
  • 75. 68. Positive Club Free Inspirational Books If you’re really interested in personal self- improvement, then this site will shower you with great motivational literature, including some classic self-improvement books. You can get Napoleon Hill’s “How to Overcome Failure and Achieve Success”, Kahlil Gibran’s “The Prophet” and Wallace Wattles’ “The Science of Getting Rich”. And many more besides. All free. In addition, there’s a lovely relaxing slideshow from Kahlil Gibran, a really neat little positive boost trick that only a computer can deliver, Emile Coue’s relaxation formula that’s a must whenever you’re feeling down, a free 7 Eternal Laws CD, and a massive dictionary of self-affirming quotations from Abundance through to Youth. Now if none of these don’t put you on cloud nine, there really isn’t any hope for you! Summary of Free Resources:  self-improvement ebooks  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Site Home Address: http://www.positive-club.com Email Address: info@positive-club.com www.managetrainlearn.com Page 75 of 108 Get the MTL Experience!
  • 76. 69. Presentation Helper Help For All Your Presentation Needs I’ve seen quite a few sites that promote presentation skills but this is my favourite. Where to begin? Well, first off, there’s some great advice on how to deliver your presentation, told in an easy-to-read, conversational style. Topics include What to Wear and Dealing with Investors. Then there’s a range of free excellent Powerpoint templates under different headings such as business templates, seasonal templates, and a template builder. There are also quick links to the free Powerpoint viewer and trial version of the real thing. Next you’ll find a collection of famous speeches and examples of what to say on special occasions such as weddings, funerals, and retirements. Finally, a really interesting forum, from which you can see some of the presentations that people have made, including “The Life of a Potato”, “Ancient Egyptian Mummification” and “The Future of the Pork Sausage Market”. Summary of Free Resources:  slideshows  advice from famous presenters  templates  speeches  sound clips Site Home Address: http://www.presentationhelper.co.uk/ Email Address: editor2007@presentationhelper.co.uk www.managetrainlearn.com Page 76 of 108 Get the MTL Experience!
  • 77. 70. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students, it can also be of value to those who want to develop their knowledge of management ideas. It comprises a collection of 64 management models which can be accessed by a search of the model name, the author name, or the topic. Alternatively, you can browse the model book. In the top ten of models are favourites like Maslow’s Hierarchy of Needs, Theory X and Y, and Fayol’s 14 Principles of Management. The models themselves are displayed graphically with details of their characteristics, descriptions, pros and cons, and references. You can add your own comments. Summary of Free Resources:  collection of management models. Site Home Address: http://www.provenmodels.com/ Email Address: customer_service@provenmodels.com www.managetrainlearn.com Page 77 of 108 Get the MTL Experience!
  • 78. 71. Reactive 360 All-Round Feedback Software 360 degree feedback is an appraisal report generated by compiling the perspectives of a number of selected raters, typically the person being appraised, their manager, their team, and their peers. On this site, you can access some extraordinary software that will automate this process and as a way of getting to know how it works, you can experience the process for free. This free system includes 3 questionnaires, text questions, scored questions, and graphical as well as text reports. There’s also a help manual. The software is cool and although there is a fuller version costing £50, for any small business, I would imagine this is all that is needed. Summary of Free Resources:  360 degree feedback software Site Home Address: http://www.reactive360.com/index.html Email: Enquiries@reactive360.com www.managetrainlearn.com Page 78 of 108 Get the MTL Experience!
  • 79. 72. Refresher Brain Food for Business This is the site of the CEO Refresher. Its chief claim to fame is its massive archive of over 1700 articles on all things management. There are 47 categories, ranging from the Art of Management to Creative Leadership, The Marines Are Coming (ie the leadership principles of the US Marine Corps) to Strategic Planning. There’s even one category called “Interestingness” with an article on “Riches” and one on “The Second 10 Commandments”. Now, that’s interesting. Summary of Free Resources:  huge database of management articles  big database of quotes. Site Home Address: http://www.refresher.com Email Address: vfr@sympatico.ca www.managetrainlearn.com Page 79 of 108 Get the MTL Experience!
  • 80. 73. Robin Sharma The Monk Who Sold His Ferrari I don’t believe that Robin Sharma is for one second the monk who sold his Ferrari, but as the name of his best selling book, that’s the person I’ll always think he is. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. You can’t help getting infected by Sharma’s enthusiasm and success aura. Everything he touches seems to turn to gold. The chief free resource on this site is a collection of audio podcasts. In all there are nearly 40 broadcasts in the archive, ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. These will really motivate you as you walk or drive along. Summary of Free Resources:  free podcasts. Site Home Address: http://www.robinsharma.com Email Address: al@robinsharma.com www.managetrainlearn.com Page 80 of 108 Get the MTL Experience!
  • 81. 74. Roger Dawson Power Negotiating Institute Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. He’s practical, entertaining, and tells a very good story. This site will show you Roger in action both on audio and video. Plus, you’ll also get a set of 23 articles on power negotiating, including: “Ask For More”, “Flinching”, and “Money is not as important as you think”. Summary of Free Resources:  audio and video excerpts  articles on negotiating. Site Home Address: http://www.rdawson.com Email Address: dawsonprod@aol.com www.managetrainlearn.com Page 81 of 108 Get the MTL Experience!
  • 82. 75. Ron Kaufman Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. He has reached more than 3 million people with his high-energy and high-content presentations. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Both sites will give you access to some of Ron’s excellent free material. There are great videos which will show you why Ron is such a draw when presenting. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. And, as if this wasn’t enough, a free Customer Service Training Library. Summary of Free Resources:  videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www.ronkaufman.com Email Address: ron@ronkaufman.com www.managetrainlearn.com Page 82 of 108 Get the MTL Experience!
  • 83. 76. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). It’s run by Jamie Smart who is the author of most of the articles in the tips archive. There are hundreds of articles here and they are really one of the best introductions I’ve come across to NLP. They’ll enhance your communications and make you a stronger influencer. To get a feel for some of the tips, here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind); “Wave goodbye to hesitation”; and “Power chunking”. Summary of Free Resources:  articles on NLP  free seminars and ebook. Site Home Address: http://www.saladltd.co.uk Email Address: info@saladltd.co.uk www.managetrainlearn.com Page 83 of 108 Get the MTL Experience!
  • 84. 77. Stressbusting Stress Relief This site has got everything you could possible need to relieve you of stress. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt; or via the type of remedy eg a link to another area or a product. There are really interesting articles. I liked in particular the idea of “Firebreaks” around your busy day from Dr Roger Henderson. Then there is the Stressbusting channel with a variety of short programmes on relaxation, meditation and stretching. Therapies covers 13 remedies from Yoga to Colour Therapy to Shiatsu. And the Directory offers a good set of links to more specialised area. The one irresistible feature is the Stress Test which will let you know how vulnerable you are to stress. Send me to the relaxation couch now. Summary of Free Resources:  stressbusting videos  articles  therapies  directory  stress test. Site Home Address: http://www.stressbusting.co.uk Email Address: info@stressbusting.co.uk www.managetrainlearn.com Page 84 of 108 Get the MTL Experience!
  • 85. 78. Targeted Learning Engaging the Collective Genius of People This is a neat little site. For a start it has a landscape website not a lengthy portrait one. And then it uses a mountain background, probably because the company is located in Utah. The great thing about the site, though, is the link to the Making a Difference workshop. Here you can sign up and then take a Career Driver’s Assessment which is a small portion of Lesson Two of the workshop. This is a series of 28 questions about your career objectives and values. Once you’ve completed the whole set of questions, you get the results which score your responses according to one of the following: Gaining Autonomy; Fostering Innovation; Achieving Stretch; Serving Others; Being the Expert; Leading Others; Ensuring Security; and Maintaining Balance. I scored highest on Gaining Autonomy which for me was spot-on. The assessment now allows you to devise an Action Plan. Summary of Free Resources:  demo of Making a Difference workshop Site Home Address: http://www.targetedlearning.com/e-learning Email Address: info@targetedlearning.com www.managetrainlearn.com Page 85 of 108 Get the MTL Experience!
  • 86. 79. Test Café Brain Tests This is one of the best sites around for taking tests. You can take them on your IQ, on your career choices, on teamwork, on time management, on assertiveness, and on your personality. As an example, there’s a free Brain test that has 32 questions and will take you 12 minutes to complete. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Testing, testing. Summary of Free Resources:  tests and self-assessments. Site Home Address: http://www.testcafe.com Email Address: info@testcafe.com www.managetrainlearn.com Page 86 of 108 Get the MTL Experience!
  • 87. 80. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change, or, in her words, detect change. That’s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change, ranging from “Change Is A Many–Splintered Thing” to “When You’re At the End of Your Rope, Let Go”. That’s not all. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I’ve ever seen, about Patti and her work. It’s in the form of a spy file. Summary of Free Resources:  articles on change management. Site Home Address: http://www.techsn.com/thechangeagent/ Email Address: patti@thechangeagent.com www.managetrainlearn.com Page 87 of 108 Get the MTL Experience!
  • 88. 81. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world’s first online collaborative leadership development community. Think MySpace or Facebook for Leaders and you’re in the right kind of territory - a leadership collaboration and development site that uses social networking principles and tools. The site is based on Web 2.0 tools with members writing their own leadership diaries, blogs, messaging each other, emailing within the platform, uploading their own video clips, documents and other useful tools to share with the rest of the community. This means that leadership experts and practitioners from all over the world can collaborate with each other. Some of the groups on the site include: Professional Voice, Be Inspired, Be Entertained, and one I particularly like, Disney Leadership, which aims to inspire people with Walt Disney’s leadership style and show them how to be “a connoisseur of talent”. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  blogs, videos, documents on leadership Site Home Address: http://www.theleadershiphub.com/ Email Address: info@theleadershiphub.com www.managetrainlearn.com Page 88 of 108 Get the MTL Experience!
  • 89. 82. The Logic of Success Motivation with Intelligent Content This is Victor Gonzalez’s site. Victor is an American motivational speaker who is very entertaining. (You can see him in action on this site in 4 video excerpts.) What makes the site worth a visit is the special collection of articles on success. There are 62 of them and they’re all written the way Victor speaks: highly personal, conversational, direct, and instructive. They range from “My First Trophy”, a bitter-sweet story of how nobody sees you when you really succeed; through “The Winning Mindset of a True Leader”, which is summed up as: “never try to win”; and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Read and be entertained! Summary of Free Resources:  video excerpts  articles, newsletter, and free ebook on success. Site Home Address: http://www.thelogicofsuccess.com Email Address: victor@thelogicofsuccess.com www.managetrainlearn.com Page 89 of 108 Get the MTL Experience!
  • 90. 83. The Manage Mentor Back 2 School I was surprised to discover that this is an Indian website. Surprised because it doesn’t give any clue of its origins and nor does it need to. It offers some terrific free resources. “Back to School” which is essentially a topic manual divided into 6 subject areas: Marketing; HR; Strategic Management; Finance; IT; and Manufacturing. You simply select from drop-down menus where you want to go and just keep following. Another free resource is a Jargon-Buster that explains all sorts of wacky words and phrases on management. So now I know what the Abilene Paradox is, what Force-Field Analysis means, and what a “z-axis” stands for. You can also sign up for a free 7-day trial of TMM International where you can ask questions of a research team. And, last but not least, there are demo e-learning courses on Motivation, Leadership, People Management, Finance and CRM. Summary of Free Resources:  management training manuals  online course demo  jargon-buster. Site Home Address: http://www.themanagementor.com Email Address: webmaster@cnkonline.com www.managetrainlearn.com Page 90 of 108 Get the MTL Experience!
  • 91. 84. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Warning: only attempt if you’ve got an hour or two to spare as you’ll almost certainly get absorbed in its fascinating meanderings. For a start, it has a wonderful glossary, sending you off in all sorts of explorations. There are Finance, Marketing, HR, and other categories that will shoot you off to even more resources elsewhere on the Net. Which makes this section alone a great research tool. Then there are links to Publications, a Knowledgebase, and a Daily Knowledge Special. In fact, if you ever need to look something up about management, this is as good a place to start as you’ll find. Summary of Free Resources:  glossary of management terms  articles galore on management. Site Home Address: http://www.themanager.org Email Address: info@reckliesmp.de www.managetrainlearn.com Page 91 of 108 Get the MTL Experience!
  • 92. 85. The Working Manager Inspiring and Developing Management Capability This site was originally put together by David West and contains a feast of goodies on management, including articles, case studies, book reviews, daily cartoons, biographies of management gurus, skill exercises, a glossary, and much more. Now it’s been converted into a subscription-based learning hub called The Fresh Business Thinking Academy. Companies can access over 5000 pages of learning to create their own pathways according to what they want to learn. All the programmes are accredited. The great thing is that you can try out the Academy on a free 30- day trial. What are you waiting for? Summary of Free Resources:  articles, case studies, exercises, and a glossary  assessments  learning pathways  hall of fame. Site Home Address: http://www.theworkingmanager.com Email Address: info@theworkingmanager.com www.managetrainlearn.com Page 92 of 108 Get the MTL Experience!
  • 93. 86. The Workplace Doctors Dear Doc… This is an off-beat work-related website run by William Gorden, Dan West, and Tina Rowe. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Here you’ll find answers to questions that really bother people at work, such as “Help! I Can’t Spel”, “How Can I Combat Tardiness?” and “I Work With A Jerk!”. In addition, there’s a very amusing section that includes: some of the crazy things managers say, in “Management Without Logic”; Lists to Hang Up at work; and a comparison between work and prison. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Site Home Address: http://www.workplacedoctors.com Email Address: danvwest@msn.com www.managetrainlearn.com Page 93 of 108 Get the MTL Experience!
  • 94. 87. Thiagi Playtime This is the site of Sivasailam Thiagarajan (or Thiagi, for short). Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. And there’s a lot of free fun training on the site, including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman, Project Life Cycle, and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles, eg on facilitator characteristics, TV game shows, and elearning, to name just a few.  trivia puzzles  email games. Just go and play! Summary of Free Resources:  games, quizzes, puzzles and guides  training resources. Site Home Address: http://www.thiagi.com Email Address: thiagi@thiagi.com www.managetrainlearn.com Page 94 of 108 Get the MTL Experience!
  • 95. 88. Thinking Managers Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono, both outstanding writers, consultants and thinkers in their own right. Heller is the founder of the magazine Management Today and de Bono is the world’s leading authority on creative thinking. As you would expect from two such luminaries, there is a wealth of material on this site, much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. There is also a huge Management Library. Unusual and original features of the site are various newsfeeds on management topics. These include a Guru Watch which follows the latest work on over 70 of the world’s top management gurus; a Media Watch which summarises the headlines of the world’s top business publications; and a Company update on the world’s top companies. Finally, there is a Resources section linking to a big database of other sites and companies. Summary of Free Resources:  management library  blog watch  media watch  links library Site Home Address: http://www.thinkingmanagers.com/ Email Address: info@thinkingmanagers.com www.managetrainlearn.com Page 95 of 108 Get the MTL Experience!
  • 96. 89. Think Smart Mindmapping in Easy Steps Here’s a smashing introduction to mindmapping. If you’ve never come across it before and don’t know what a boon it can be for any information-processing activity, from note-taking to brainstorming, then give this site a look. You’ll see how to build a one-page picture of your ideas in simple, colourful, and connected ways. And, to make sure you understand what mindmapping is, the example used here, and turned into a mind map, is on… Mindmapping. There’s also a simple Creativity Thinking Smog test on this site that will tell you how creative you are. Summary of Free Resources:  test on creative thinking  mindmapping guide. Site Home Address: http://www.thinksmart.com/mission/workout/mindmapping_intro .html Email Address: jwycoff@thinksmart.com www.managetrainlearn.com Page 96 of 108 Get the MTL Experience!
  • 97. 90. Tom Antion Wake ‘Em Up Business Presentations. Tom Antion is a business speaker who also runs a range of seminars on other topics. On his site you’ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. It’s huge, 336 pages long, and has some very interesting ideas and techniques. Tom’s title for the ebook is: “Your A to Y Guide (No ZZZZZs Allowed) to more interesting, fun and memorable programs”. If you want to inject more pzazz into your presentations, try it. Summary of Free Resources:  ebook on presentations. Site Home Address: http://www.antion.com/products/freebook.htm Email Address: orders@antion.com www.managetrainlearn.com Page 97 of 108 Get the MTL Experience!
  • 98. 91. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru’s guru, Tom Peters. Peters is a legend in his own lifetime. He is far more than a motivational speaker, he shakes up enterprises to re-think what they do. Years ago, when I was just a humble HR manager, I dreamed of attending one of Peters’ seminars – a mix of Deming and Robbins, I used to think. The thing that stopped me going then was that Peters’ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. But now of course the cost doesn’t come into it. For here on Peters’ site, I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. There are heaps of stuff here, from seminars to slides and pdfs on Peters’ thoughts. You can discover what the great man thinks about interviewing excellence, or transformational change, or innovation, or the nub of leadership, or dozens more. Recently Peters added another huge resource to this site: a list of blogs as long as your arm, linking to over 100 blog sites. Phew! Tom implores us to use these resources. “Take them. Use them. Send them to friends. Spread them around. Have your way with them. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides  pdf files covering thoughts and tips. Site Home Address: http://www.tompeters.com Email Address: info@tompeters.com www.managetrainlearn.com Page 98 of 108 Get the MTL Experience!
  • 99. 92. Trainnow Free StickEnotes Pop over to Trainnow and you can get free StickEnotes for life. They’re a digital version of post-it notes and look the same. But they have the added bonus that they automatically fill in the date and time and are saved by default. Plus, of course, you need never have to run out and have to go shopping for more. It’s a quick, small downloadable exe file of just 330K. Summary of Free Resources:  stickenotes. Site Home Address: http://www.trainnow.net Email Address: info@trainnow.net www.managetrainlearn.com Page 99 of 108 Get the MTL Experience!
  • 100. 93. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd’s Trans4mind website. For starters, there’s a 30-lesson course called “The Positive Approach” which is intended to help you become more clear about your own identity, what you want in life and how to consciously transform your life for the better. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion, stable/unstable, and assertive/unassertive preferences. And, if that’s not enough, there are 3 more free courses on Communications, Heart Intelligence, and Nutrition. Phew! Summary of Free Resources:  ebook  courses on self-development. Site Home Address: http://www.trans4mind.com Email Address: info@trans4mind.com www.managetrainlearn.com Page 100 of 108 Get the MTL Experience!
  • 101. 94. Value-Based Management Management Methods There’s no room for pretty designs or graphics on this site. You get what’s on offer thrown straight in your face. In fact, it’s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation, valuation and decision making, organization, change and culture, communication and marketing, and leadership and management. Nearly every concept on management must be here, and most importantly... it's all completely free! Summary of Free Resources:  portal for management articles and ideas. Site Home Address: http://www.valuebasedmanagement.net Email Address: info@valuebasedmanagement.net www.managetrainlearn.com Page 101 of 108 Get the MTL Experience!
  • 102. 95. Vark Learning Styles Discover Your Learning Style VARK stands for Visual, Aural, Read/Write, and Kinaesthetic, which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). This site has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Here’s one of the situations: “You have a problem with your knee. How would you like the doctor to explain what’s wrong? Would you prefer him to show you on a model; tell you; or explain on a diagram?” Once you’ve answered all the case studies, you’ll get a page that explains your learning style. Summary of Free Resources:  learning style questionnaire. Site Home Address: http://www.vark-learn.com Email Address: flemingn@ihug.co.nz www.managetrainlearn.com Page 102 of 108 Get the MTL Experience!
  • 103. 96. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil’s collection of classic and novel group games, activities and exercises. They can be used, or adapted, for any experiential learning course, whether you’re working with colleges, corporate managers, or the local scout troop. I could happily spend hours on this site. For example, there are all the classic teambuilding games such as Lost At Sea, Survival On The Moon, and Nuclear Holocaust, any of which could easily account for half a day’s training. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat out, you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. For me, this is a treasure trove of training and if there were such a thing, I’d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  trainer’s resources. Site Home Address: http://www.wilderdom.com/games Email Address: james@wilderdom.com www.managetrainlearn.com Page 103 of 108 Get the MTL Experience!
  • 104. 97. Workforce Online Educating You About Your Workforce This is a huge resource and it’s hard to know where to begin. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Then there’s all sorts of additional free features. When I last looked, there were articles, a news poll, a Dear Workforce agony aunt, a forum, newsletter, topic channels, and cartoons. Summary of Free Resources:  magazine  articles  news poll  cartoons  forum. Site Home Address: http://www.workforceonline.com Email Address: tjohnson@workforceonline.com www.managetrainlearn.com Page 104 of 108 Get the MTL Experience!
  • 105. 98. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out, then Work Worries is the place to visit. It’s based on the idea that all workplace problems are caused by people and that, if you’ve had a problem, then so has someone else who now has an answer. There are over 1200 articles and resources to choose from with headings like Bad Bosses, Bullying, and Office Politics. There’s also a discussion forum where you can let off steam. The original feature that I like about this website is the Vault. This isn’t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. Summary of Free Resources:  links to articles and resources  personal vault to collect and store your resources. Site Home Address: http://www.workworries.com Email Address: info@workworries.com www.managetrainlearn.com Page 105 of 108 Get the MTL Experience!
  • 106. 99. Xage Consultancy Your Very Own Online Management Library Xage is a new site for me. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. It is run by Karen Davies and Gary Malcolm with an office based in Vietnam. The HR Library on the site is the real draw. Here you’ll find a big list of books under different categories such as HRM, Recruitment, Performance Management, HR Planning, Job Analysis, Training and Development, Leadership and Management, Assessment Centres, Policy and Procedures, and Teambuilding. A large number of the books are MBA notes. Titles include The Definitive Book of Body Language; English Brainstormers; Don’t Guess Your Way to Success; and The Psychologist’s Book of Personality Tests. It’s a true management library. Summary of Free Resources:  large collection of e-books Site Home Address: http://www.xageconsulting.com/HRLibrary.html Email Address: Karen@xageconsulting.com www.managetrainlearn.com Page 106 of 108 Get the MTL Experience!
  • 107. 100. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar’s website in this book isn’t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. Zig Ziglar is a motivational speaker and trainer, much like many of the others in this book. What sets him apart from the rest is that he knows how to stand out. You don’t easily forget the name or the clever way in which he uses the name as a brand. For example, his short training courses are called Ziggets, his forum is called Ask Zig!!, and every day there is a new Zig Quote of the Day. There are a few other free offerings to be found as well, including, when you sign up to the newsletter, a free download of Zig’s 60-minute audio compilation called “Biscuits, Fleas, and Pump Handles”; and a free download of The Little Book of Quotes. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner. Site Home Address: http://www.zigziglar.com Email Address: info@zigziglar.com www.managetrainlearn.com Page 107 of 108 Get the MTL Experience!
  • 108. Thank you for reading and using this book. For more publications on management development, visit our website on http://www.managetrainlearn.com. Here you can download amazing FREE software, including your personal copies of MTL Mini-Courses, MTL E-Manuals; the Step-By-Step Series; Stories That Coach; and MTL 1daycourseplans. While you’re there, make sure you try out our prize quiz, read our original articles, and subscribe to our FREE newsletter. Remember, nobody leaves ManageTrainLearn empty-handed. For a very special learning experience, visit http:/ww.managetrainlearn.com now! www.managetrainlearn.com Page 108 of 108 Get the MTL Experience!