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Workshop on Knowledge-based Service Innovation
 

Workshop on Knowledge-based Service Innovation

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The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong is already services based. Service innovation – not only in services but also ...

The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong is already services based. Service innovation – not only in services but also in manufacturing sectors – is already becoming a significant transformational force for these developed economies. This workshop provides participants with: (1) an overall understanding of the fundamental ways by which a firm’s knowledge-based organizational capabilities enable service innovation and how these capabilities must be configurable and aligned with the enterprise strategy for superior value co-creation with the customers; (2) a holistic and in-depth understanding of prevailing practical methods for developing and aligning the service innovation models, processes and operations with both the espoused enterprise strategy and customer value proposition to achieve sustainable competitive advantage; and (3) to relate and assess the suitability of the strategy-aligned service innovation concepts, models and methods for their own organizations. Furthermore, to operationalise the above, the Workshop also focusses on the key business concepts and technologies for organizations to orchestrate service innovations. Among others, agile organisations need to possess dynamic capabilities, constantly explore new business models, and foster quality process management via good governance and flexibility. Advancements in Cloud Computing and Business Process Management (BPM) provide the much needed business and technological support for organisations to practice the above. The Cloud provides far more than just scale-able IT infrastructure but increasingly being seen as a compelling force for engineering on demand business innovations. Cloud-based services can be charged as pay by usage hence shielding many businesses from the risks that are commonly associated with launching a new business venture. In the Cloud, expertise, solutions and creative ideas can be sourced as well as the design and execution of collaborative Knowledge Work.

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    Workshop on Knowledge-based Service Innovation Workshop on Knowledge-based Service Innovation Document Transcript

    • The world’s economy is increasingly service-based. Morethan 75% of GDP in the developed markets includingHong Kong is already service-based. Service innovation inboth services and manufacturing sectors are alreadybecoming a significant transformational force in thesedeveloped economies.A workshop onKnowledge-based Service InnovationDate:25 June 2013 (Tuesday), 9:30am – 5:30pmVenue: The Hong Kong Polytechnic UniversityFee: HK$1600 (regular); HK$1280 (KMIRC members)Speakers:Prof Eng Chew Professor of Business & IT Strategy, Faculty of Engineeringand IT, University of Technology, SydneyProf Eric Tsui Professor & Associate Director, KMIRC, PolyUIntroductionThus, firms in developed markets are becoming service centered, and focused on the customer.Service centered firms co-create value with their customers through the dynamic configuration oftheir people (knowledge), processes and technologies, known collectively as organizationalcapabilities.This workshop provides participants with: (1) an overall understanding of the fundamental ways bywhich a firm’s knowledge-based organizational capabilities enable service innovation and how thesecapabilities must be configurable and aligned with the enterprise strategy for superior value co-creation with the customers; (2) a holistic and in-depth understanding of prevailing practical methodsfor developing and aligning the service innovation models, processes and operations with both theespoused enterprise strategy and customer value proposition to achieve sustainable competitiveadvantage; and (3) to relate and assess the suitability of the strategy-aligned service innovationconcepts, models and methods for their own organizations.Furthermore, to operationalise the above, the Workshop also focusseson the key business concepts and technologies for organizations toorchestrate service innovations. Among others, agile organisationsneed to possess dynamic capabilities, constantly explore newbusiness models, and foster quality process management via goodgovernance and flexibility. Advancements in Cloud Computing andBusiness Process Management (BPM) provide the much neededbusiness and technological support for organisations to practice theabove. The Cloud provides far more than just scale-able ITinfrastructure but increasingly being seen as a compelling force forengineering on demand business innovations. Cloud-based servicescan be charged as pay by usage hence shielding many businessesfrom the risks that are commonly associated with launching a newbusiness venture. In the Cloud, expertise, solutions and creative ideascan be sourced as well as the design and execution of collaborativeKnowledge Work.
    • Prof. Eric Tsui,Professor & Associate Director ,Knowledge Management and Innovation Research Centre,The Hong Kong Polytechnic UniversityEric Tsui was Chief Research Officer, Asia Pacific and Innovation Manager at Computer SciencesCorporation (CSC) between 2000 and 2005 and currently a Professor at The Hong Kong PolytechnicUniversity. He practices and carries out research in, among others, Knowledge Management technologies,taxonomy creation and maintenance, knowledge communities, Web 2.0, cloud computing and PersonalKnowledge Management (PKM). He leads the teaching, supervision and delivery of consultancy services inall technology-related subjects and projects in the Knowledge Management and Innovation ResearchCentre (KMIRC). Professor Tsui is a member of the CIGREF Foundation (France) specialising on Web 2.0, amember of the AIIM (USA) advisory board on Enterprise 2.0, a research advisor to the ArtificialIntelligence Cluster at MIMOS Berhad (Malaysia), an honorary advisor in KM for the HK Police College anda member of the Technology Assessment Sub-Committee in the Hospital Authority. In the past 6 years, hehas custom designed and delivered numerous workshops on KM technologies, enterprise portals,collaboration tools, Web/Enterprise 2.0, Cloud Computing, Business Process Management and Personal KM.A member of the Australian and Hong Kong Computer Societies, he has B.Sc. (Hons.), PhD and MBAqualifications. He is also the recipient of several learning and teaching innovation awards at PolyU.Facebook profile https://www.facebook.com/eric.tsui.58LinkedIn profile http://hk.linkedin.com/in/ericyhtsuiAcademia.edu profile http://polyu.academia.edu/EricTsuiSpeaker’s ProfileHis achievements included delivery of several hundreds of million Australian dollars of business valuethrough business process re-engineering and organizational transformation. Currently, Eng leads theOrganizations of the Future Research Group in UTS, and is active in Service Innovation on which herecently published a textbook, entitled “Knowledge Driven Service Innovation and Management”. Hereceived B.E. (University of Melbourne) and Ph.D. (University of Sydney).Eng Chew is Professor of Business and IT Strategy at the University of Technology,Sydney (UTS), and a part-time Industry Advisor. A former Chief Information Officerof SingTel Optus, Eng had held various executive roles (including productdevelopment), over 25 years, in IT and telecommunications industries in Australia.Registration Online Registration: http://kmirc.ise.polyu.edu.hk/events.phpFor enquiries, please contact Miss Cuby ChowEmail: cuby.chow@polyu.edu.hk Tel: 3400 3158Prof. Eng Chew,ProfessorBusiness and IT Strategy,University of Technology, Sydney (UTS)