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As we all know the future of business is changing rapidly with the emergence of the Asian middle class, extensive use of social media to facilitate choices, cyber threats, climate change etc, how do you see companies in Asia moving towards managing expectations of their customers as well as employees?
What role of customer knowledge now in deciding companies' business strategies?
With the advent of cloud computing and social media, what is the best way to approach a knowledge platform?
How dynamic KM needs to be 5 years from now? Where to focus?