Pmo Webinar Gerard Hill Adapted

Webinar: The Project Management Office: A Business Solution November 5, 2007 11:00 am – 12:30 pm Please note: The audio portion of this webinar is only accessible through the telephone dial-in number that you received in your registration confirmation email.

Gerard M. Hill Principal Hill Consulting Group [email_address] Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) [email_address]

About Hill Consulting Group
Gerard M. Hill is Principal of the Hill Consulting Group and author of The Complete Project Management Office Handbook , 2 nd Edition (752pp, August 2007, Auerbach Publications).
The Hill Consulting Group delivers strategic solutions to help clients achieve business results in the project management environment. It captures and builds on the extensive consulting backgrounds of its Principal and other affiliated professionals, using tried and tested technical concepts that have been applied to client engagements throughout the world in commercial and government venues, and spanning work from small businesses to Fortune 100 companies.
The Hill Consulting Group helps client organizations to gain and sustain a competitive edge through development and implementation of total-practice project management, to include complete and comprehensive coverage in the following practice areas:
Project Management Methodologies
Project Management Office (PMO)
Project Portfolio Management
Project Planning and Facilitation
Project Management Organizational Assessments
Examine the new matrix-based ProjectPRISM™ Methodology at www.HillConsultingGroup.com

CAI is a global IT outsourcing firm currently managing active engagements with over 100 Fortune 1,000 companies and government agencies around the world.
CAI is a leader in IT Best Practices for legacy support and new development application management.
CAI’s focus is directed toward practical implementations that track and measure the right activities in software activity management
CAI consistently promises and delivers double digit productivity in its outsourcing and consulting engagements.
CAI makes all of this possible through the use of:
Standard processes
Management by metrics
SLA compliance management
Detailed cost, resource, and time tracking
Capacity management
Standard estimation
A unique, metrics based methodology along with a proprietary, real time data repository and management system (TRACER®).
About Computer Aid, Inc. (CAI)

The Project Management Office: A Business Solution

Project
A temporary endeavor undertaken to create a unique product, service, or result. *
Program
A group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. *
Portfolio
A collection of projects or programs and other work that are grouped together to facilitate effective management of that work to meet strategic business objectives. *
* Definitions are from the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK®); PMBOK® is a registered trademark of the Project Management Institute.
Work Efforts in the Project Management Environment

The Project Management Environment Copyright © Hill Consulting Group, 2007 INTERNAL EXTERNAL PMO Project Environment Business Environment PROJECT TEAM (Technical Staff) PMO Support Staff PROJECT MANAGER PROJECT EXECUTIVE Project Sponsor CUSTOMER BUSINESS UNITS VENDORS, SUPPLIERS & CONTRACTORS REGULATORY & GOVERNMENT AGENCIES EXECUTIVE CONTROL BOARDS TECHNICAL STEERING COMMITTEES Business Managers & Support Staff Technical Managers & Support Staff Customer Business Managers & Staff Customer Project Managers & Teams

Centralize project oversight, control, and support
Reduce project disarray and promote greater project success
Improve project and business integration
Collaborate project management across technical and business disciplines
Access and apply project management expertise
Achieve strategic business objectives
Reasons for Establishing A PMO Copyright © Hill Consulting Group, 2007

Oversight
Knowing and reporting what’s going on in order to facilitate collaborative project and business decisions
Control
Intervening to ensure:
Established standards and preferred practices are followed
Problems are identified and corrective actions are taken
Project and business objectives are achieved
Support
Helping project managers and their teams to succeed in achieving project fulfillment and project management objectives
Roles of the Project Management Office Copyright © Hill Consulting Group, 2007

The PMO Competency Continuum Copyright © Hill Consulting Group, 2007 STRATEGIC ALIGNMENT BUSINESS INTEGRATION PROCESS SUPPORT PROCESS CONTROL PROJECT OVERSIGHT Stage 3 STANDARD PMO Establish capability and infrastructure to support and govern a cohesive project environment Stage 2 BASIC PMO Provide a standard and repeatable PM methodology for use across all projects Stage 1 PROJECT OFFICE Achieve project deliverables and objectives for cost, schedule and resource utilization Stage 4 ADVANCED PMO Apply an integrated and comprehensive project management capability to achieve business objectives Stage 5 CENTER OF EXCELLENCE Manage continuous improvement and cross-department collaboration to achieve strategic business goals
1 Project
1 Project Manager
Multiple Projects
Multiple PMs
Program Manager
Part Time PMO Support Staff
Multiple Projects
Multiple PMs
Program Managers
Director/Senior Program Manager
Full Time and Part Time PMO Staff
Multiple Projects
Multiple PMs
Program Managers
PMO Director
Dedicated PMO Technical and Support Staff
Multiple Programs
Vice President or Director of Project Management
Dedicated PMO Technical Staff
Enterprise-wide Support Staff

PMO Staff - Business
PMO Manager/Director
Program Manager
Project Manager
Project Administrator
Project Scheduler
Contract Administrator
Proposal Manager
Financial Analyst
Project Estimator
Resource Manager
Legal Advisor
People in the Project Management Office Copyright © Hill Consulting Group, 2007
PMO Staff - Technical
(Project Team Members)
Engineers, Scientists and Technicians
Project Laborers
Administrative Staff
Contractors/Vendors
PMO Staff - Oversight
Project Executives
Project Control Boards
Project Mentors & Auditors

PRACTICE
MANAGEMENT
INFRASTRUCTURE MANAGEMENT RESOURCE INTEGRATION TECHNICAL SUPPORT
PROJECT MANAGEMENT METHODOLOGY
PROJECT TOOLS
STANDARDS AND METRICS
KNOWLEDGE MANAGEMENT
PROJECT GOVERNANCE
ASSESSMENT
ORGANIZATION AND STRUCTURE
FACILITIES AND EQUIPMENT
RESOURCE MANAGEMENT
TRAINING AND EDUCATION
CAREER DEVELOPMENT
TEAM DEVELOPMENT
PROJECT MENTORING
PROJECT PLANNING
PROJECT AUDITING
PROJECT RECOVERY
PORTFOLIO MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
VENDOR RELATIONSHIP MANAGEMENT
BUSINESS PERFORMANCE
BUSINESS ALIGNMENT 20 Project Management Office Functions Copyright © Hill Consulting Group, 2007

PROJECT MANAGEMENT METHODOLOGY
PROJECT MANAGEMENT TOOLS
STANDARDS AND METRICS
PROJECT KNOWLEDGE MANAGEMENT
Methodology Set-Up and Current Practices Examination—Life Cycle Solution—Methodology Implementation—Methodology Management—Technical and Business Process Integration PM Tool Evaluation and Selection—PM Tool Implementation—PM Tool Management Project Standards Management—Project Metrics Deployment—Project Benchmarking PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management PMO Functions – Practice Management Copyright © Hill Consulting Group, 2007

PROJECT GOVERNANCE
ASSESSMENT
ORGANIZATION & STRUCTURE
FACILITIES AND EQUIPMENT SUPPORT
PM Policy Formulation—Executive Control Boards—Technical Steering Committees—PMO Charter—Project Manager Authority—Project Classification Individual Project Management Competency—Organizational Project Management Capability—Enterprise Project Management Maturity PMO Structure Management—Project Structure Management—Stakeholder Participation Management PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management PMO Functions – Infrastructure Management Copyright © Hill Consulting Group, 2007

RESOURCE MANAGEMENT
TRAINING AND EDUCATION
CAREER DEVELOPMENT
TEAM DEVELOPMENT
Resource Acquisition—Resource Assignment—Resource Deployment—Resource Performance Management—Resource Assignment Closeout Training Program Set-Up—Training Program Development and Management—Training Program Evaluation Project Professional Career Path Development—Career Planning—Professional Certification Leadership Development—Project Team Formation Support—Team Building Support—Project Team Performance Management and Evaluation PMO Functions – Resource Integration Copyright © Hill Consulting Group, 2007

MENTORING
PROJECT PLANNING
PROJECT AUDITING
PROJECT RECOVERY
Mentoring Program Set-Up—Mentor Qualification—Mentoring Program Management Project Planning Capability—Project Work Plan Facilitation—Project Plans Guidance and Administration Audit Program Set-Up—Auditor Qualification—Audit Process Development—Audit Management Project Recovery Program Set-Up—Recovery Action Development—Recovery Management PMO Functions – Technical Support Copyright © Hill Consulting Group, 2007

PROJECT PORTFOLIO MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
VENDOR RELATIONSHIP MANAGEMENT
BUSINESS PERFORMANCE MANAGEMENT
Project Portfolio Management Set-Up—Project Selection—Project Integration in Portfolio—Project & Portfolio Reviews—Portfolio Attrition Customer Relationship Management—Customer Contracts Management—Customer Satisfaction Management Vendor Relationship Management—Vendor Acquisition Management—Vendor Performance Management Integrated Business Solutions—Business Collaboration—PMO Business Fulfillment PMO Functions – Business Alignment Copyright © Hill Consulting Group, 2007

PMO Implementation Prerequisite Work Copyright © Hill Consulting Group, 2007 Preliminary PMO Charter Business Needs Determination Organization Culture Evaluation Determine PMO Functionality Plan PMO Implementation PMO Resource Requirements Current Practices Assessment PMO Structure and Alignment Stakeholder Analysis

GERARD M. HILL The Complete Project Management Office Handbook Second Edition – Auerbach Publications, 2007 (752pp) Copyright © Hill Consulting Group, 2007
Highlights
5 Stages of PMO Development
THE COMPETENCY CONTINUUM
20 PMO Functions in 5 Functional Areas
PRACTICE MANAGEMENT
INFRASTRUCTURE MANAGEMENT
RESOURCE INTEGRATION
TECHNICAL SUPPORT
BUSINESS ALIGNMENT
Project Management Guidance for Business
Postscripts for the Smaller PMO

HILL CONSULTING GROUP ProjectPRISM™ Project Management Methodology Version 2.1 – April 2008 Copyright © Hill Consulting Group, 2007
Highlights
Process Guide – Complete and comprehensive project life cycle coverage (Matrix-based solution)
Process Toolkit – A toolset to perform each prescribed process step (96 valuable tools)
Practice Guide – Technical practice and concept guidance to help users succeed (~300 pages)

Questions?

CAI Sponsors The IT Metrics & Productivity Institute:
Clearinghouse repository of best practices: WWW.ITMPI.ORG
Weekly educational newsletter: WWW.ITMPI.ORG / SUBSCRIBE
Weekly webinars hosted by industry leaders: WWW.ITMPI.ORG / WEBINARS

Software Best Practices Conferences Around the World
WWW.ITMPI.ORG / EVENTS Mar. 4 Tampa, FL Mar. 11 Pittsburgh, PA Mar. 27 Orlando, FL Apr. 3 Toronto, ON Apr. 8 Princeton, NJ Apr. 10 Washington, DC Apr. 15 Detroit, MI Apr. 24 Albany, NY May 6 Olympia, WA May 15 Rochester, NY May 20 New York, NY May 22 Philadelphia, PA June 3 San Antonio, TX Spring 2008 Dates and Locations Sept. 9 Jacksonville, FL Sept. 25 London, UK Oct. 2 Toronto, ON Oct. 7 Albany, NY Oct. 14 Cleveland, OH Oct. 16 Detroit, MI Oct. 21 Chicago, IL Oct. 23 Milwaukee, WI Oct. 28 Washington, DC Oct. 30 New York, NY Nov. 4 Annapolis, MD Nov. 6 Philadelphia, PA Nov. 13 Baton Rouge, LA Nov. 20 Ft. Lauderdale, FL Fall 2008 Dates and Locations

Gerard M. Hill Principal Hill Consulting Group [email_address] Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) [email_address]

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