Talent Acquisition Systems

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ERE Webinar from 12/5/2007, hosted by Ed Newman

ERE Webinar from 12/5/2007, hosted by Ed Newman

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  • 1. ACHIEVE TALENT MANAGEMENT SUCCESS Talent Acquisition Systems: Industry Trends and Best Practices Presented by: Ed Newman
  • 2. ACHIEVE TALENT MANAGEMENT SUCCESS Agenda • Shift from Applicant Tracking to Talent Acquisition • The Selection Process • Research Methodology • Customer Satisfaction/Market Landscape • Key Players Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 3. ACHIEVE TALENT MANAGEMENT SUCCESS Ten Year Technology Market Evolution Profiling/Job Applicant HRIS-Total Candidate Workforce Seeker Mgmt Tracking Solution Management Management Performance Mgmt. Contact Management Talent Social Networking Succession Planning Management Contingent workers Learning/Development Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 4. ACHIEVE TALENT MANAGEMENT SUCCESS More than just tracking an applicant • Corporate career site presence and branding Job postings to 3rd party boards • • Candidate search and data mining • Prescreening questionnaires • Testing and assessment • Interview management • Candidate relationship management • Employee referral program • Integration with third party services (background, reference, etc.) • Reporting, metrics and analytics Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 5. ACHIEVE TALENT MANAGEMENT SUCCESS Technology Selection Methodology Functionality Phase I - Planning Capability • Prioritized business requirements • Process mapping and alignment Phase II - Analysis Business Focus Technical Goal • RFI/RFP • Finalist Demonstrations • Usability testing Phase III - Selection • Final selection and contract Service Cost negotiation • Gap analysis • Pre-implementation planning Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 6. ACHIEVE TALENT MANAGEMENT SUCCESS Sample list of requirements Category Sub Category Priority Score Applicant Experience Allows for applicant logins high Applicant Experience Applications can be saved by the applicant so that they High can come back later and finish Applicant Experience allow candidates to go back and check their status High Document Storage & Collection Ability to attach multiples types of documents to a High candidate record (resumes, CL, portfolio, phone screen, etc.) Document Storage & Collection Ability to easily download, print, save, and manipulate High documents Document Storage & Collection Multiple formats supported (word, pdf, text, html) High Document Storage & Collection Resume keywords High Document Storage & Collection Unlimited document storage for each candidate High Managing applications Ability to attach and detach groups of candidates to a High requisition Managing applications Ability to edit the records of a group of candidates High simultaneously Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 7. ACHIEVE TALENT MANAGEMENT SUCCESS Sample of List of requirements (Continued) Publicizing Job Openings Open positions can be posted to job boards through the system High Publicizing Job Openings Ability to track effectiveness of our sources Medium Reporting Ability to apply date parameters to criteria High Reporting Ability to export reports into excel High Reporting Ability to report on groups of candidates, as well as the pool High overall. i.e. Be able to slice and dice data in different ways Reporting Ability to separate out the different phases of the process High Reporting Robust capability with customizable parameters High Reporting Can the system incorporate satisfaction survey data into the Low records; can surveys be completed in the system? Reporting Allows access to the SQL database so that we can create med custom reports Reporting Works with Crystal Reports Med Search Requisition data, both general and candidate specific, is High maintained even after a requisition is closed Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 8. ACHIEVE TALENT MANAGEMENT SUCCESS Vendor Evaluation: Demo/Summit Agenda 8:30 – 10:00 Executive Presentation and Company Overview (Main Room) Agenda: Market Strategy Presentation and Overview of vendor business strategies, mission, financial position, market penetration, and support model 10:15 – 12:00 Vendor Product Overview and Demo (Main Room) Agenda: Product overview – all modules, current and proposed, product demonstration of all functionality. 12:00 – 1:00 Lunch Buffet 1:00 – 3:30 Functional Product Evaluation (Computer Lab) Agenda: Hands on application testing/evaluation, scripted recruiter, manager, candidate activities to measure usability and navigation. 1:00 – 3:30 Technical Product Demo/Evaluation (Main Room) Agenda: Detailed technical product discussion, integration to HRMS, migration path for current data, Implementation services, support requirements, etc. 4:00 – 5:30 Summit Debrief (Main Room) Agenda: Review Summit activities, collect summaries, summarize questions, concerns, next steps Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 9. ACHIEVE TALENT MANAGEMENT SUCCESS Vendor Evaluation Form (Sample) Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 10. ACHIEVE TALENT MANAGEMENT SUCCESS Vendor Evaluation Matrix (Sample) Company Name Category Vendor 1 Vendor 2 Vendor 3 Vendor 4 Vendor 5 Category Weighted Category Weighted Category Weighted Category Weighted Category Weighted Weight Score Score Score Score Score Score Score Score Score Score Capability 5 0 0 0 0 0 0 0 0 0 0 Focus 5 0 0 0 0 0 0 0 0 0 0 Service 10 0 0 0 0 0 0 0 0 0 0 Cost 20 0 0 0 0 0 0 0 0 0 0 Technical 30 0 0 0 0 0 0 0 0 0 0 Functionality 30 0 0 0 0 0 0 0 0 0 0 RFI - Questions 0 0 0 0 0 0 100 0 0 0 0 0 Totals Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 11. ACHIEVE TALENT MANAGEMENT SUCCESS Vendor Evaluation Matrix - Detailed Com pany Nam e Functionality Vendor 1 Vendor 2 Vendor 3 Raw Weighted Raw Weighted Raw Weighted Weight Score Score Score Score Score Score Vendor Requirements Capability Financial Cash Position 0 5 0 0 Rev enue and Profit G rowth 0 5 0 0 Managem ent Track Record 0 5 0 0 Stable workforce (percentage turn 0 5 0 0 Product Release Schedule History 0 5 0 0 Market Com m itm ent 0 5 0 0 Market position/share 0 5 0 0 Other 0 5 0 0 Vendor Viability T otal 40 0 0 0 Focus Credible M arket Vision 0 5 0 0 Path to profitability 0 5 0 0 R & D Inv estm ent strategy 0 5 0 0 Custom er Support Inv estm ent 0 5 0 0 Adv isory Board/Custom er Board of 0 5 0 0 Strong Partnership Strategy 0 5 0 0 Vendor Vision T otal 30 0 0 0 Service Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 12. ACHIEVE TALENT MANAGEMENT SUCCESS Talent Acquisition Systems 2007 • Industry Analysis and Buyers Guide • Trends shaping the market • Vendor company profiles – Background – Recent changes; Future Plans – Implementation Methodology – Pricing – Product highlights • Detailed product functionality matrix Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 13. ACHIEVE TALENT MANAGEMENT SUCCESS New this year • Two international players were profiled - MrTed and Jobpartners. Both looking to expand in APAC and US. • Closer look at Integration with HRMS and third-party recruiting services • Reporting and analytics was added as a key product – all vendors profiled offer or plan to offer both ad hoc and standard reports • Contact Management is examined more closely as vendors are announcing this new product • Hourly/high-volume – the benefits of a separate module vs. the same module. Defining the difference between high-volume and hourly Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 14. ACHIEVE TALENT MANAGEMENT SUCCESS Research Methodology • Quantitative Analysis: 554 survey respondents including corporations, educational institutions, governmental agencies and non-profit organizations with internal recruiting functions • Qualitative Analysis: Follow-up interviews with companies currently using a TAS and companies in the selection process Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 15. ACHIEVE TALENT MANAGEMENT SUCCESS Most Companies are Satisfied 42% 30% 14% 9% 4% Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 16. ACHIEVE TALENT MANAGEMENT SUCCESS Lifecycle of a TAS • 65% of companies surveyed have been using their TAS for over a year • Over the past 5 years, 65% of companies have invested in only one TAS system; 32% have invested in two systems and 3% have invested in three solutions • 60% of companies surveyed expect the lifecycle of their TAS to last for 5 years or more Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 17. ACHIEVE TALENT MANAGEMENT SUCCESS Likelihood of Recommending… 34% 20% 16% 13% 8% 7% Already Very Likely Likely Neutral Unlikely Very Unlikely Recommended It Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 18. ACHIEVE TALENT MANAGEMENT SUCCESS But What About Customer Support?… How Often Do You Communicate with Your Vendor Representative 31% 19% 17% 12% 9% 5% 1% 1% Every day Once a Every 2 Once a Every 6 Once a Longer than Never week weeks month months year a year Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 19. ACHIEVE TALENT MANAGEMENT SUCCESS Pricing • 50% of companies surveyed indicated that the extra costs associated with their TAS are minimal; 20% indicated that there were no unexpected costs and 16% indicated more costs than expected. • 37% of respondents did not know how much they were paying for their TAS. Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 20. ACHIEVE TALENT MANAGEMENT SUCCESS Does Integration Matter? 47% 40% 18%17% 14% 11% 9% 8% 7% 7% 6% 7% 5% 5% Very Satisfied Neutral Unsatisfied Very Don't Know Have not Satfisfied Unsatisfied Integrated Integration with Third Party Recruiting Services Integration with HRMS Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 21. ACHIEVE TALENT MANAGEMENT SUCCESS What Else Can My TAS Do? • 56% of companies surveyed indicated that they use their TAS to track candidates supplied by third party staffing agencies. • 54% of companies use their TAS provider for contact management. Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 22. ACHIEVE TALENT MANAGEMENT SUCCESS KPI’s…Who’s Measuring What? • Time to hire……………………………..77% • Time to fill ………………………………76% • Job vacancies…………………………..73% • Total acquisition cost per hire…………50% • % of applicants that turn into hires……31% • Quality per hire………………………….27% • Average new hire tenure……………….21% • % of clicks that turn into applicants…...12% Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 23. ACHIEVE TALENT MANAGEMENT SUCCESS Vendors Profiled • Peoplefilter • Active Recruiter – Job Partners • PCRecruiter • ADP- Virtual Edge • Smartsearch Online • ATSmart - HRSmart • SonicRecruit • Authoria Recruiting 2007 • TMS – by Monster • First Advantage HMS • Taleo Business Edition • Hodes iQ • Taleo Enterprise • iCIMS - iRecruiter • Vurv - CE • Kenexa BrassRing • Workstream • Kenexa Recruiter • Kronos/Unicru • Mr. Ted • Oracle – iRecruitment • OpenHire - Silkroad • Peoplesoft TAM, by Oracle • Peopleclick Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 24. ACHIEVE TALENT MANAGEMENT SUCCESS Key trends to watch • Commoditization – Race to deliver features and functions – It appears all vendors have all features – Trend can be deceptive • For smaller and less complicated environments – Needs are basic (web site to post jobs, central repository, email communications – Lots of choices – Evaluate on price and quality of service • For larger and more complex organizations – Features vary in depth and flexibility – Just because they have it does not mean it will fit – Evaluate on detailed business requirements and value creation Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 25. ACHIEVE TALENT MANAGEMENT SUCCESS Key trends to watch • Consolidation – Talent Management vision is driving consolidation – Vertical vs. Horizontal consolidation – Acquisition vs. Organic development – Consolidation may cause proliferation – Integration will be key Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 26. ACHIEVE TALENT MANAGEMENT SUCCESS Key trends to watch • Integration – HRMS and 3rd party service providers pretty well established – Seamless integration between functional area is hard to find – Will it be a single suite, or integration of niche players? – Competency management to become the common language Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 27. ACHIEVE TALENT MANAGEMENT SUCCESS Key trends to watch • Innovation – New innovations have been few and far between – There needs to be a focus on delivering value with what exists today (recruiters use a fraction of the capability of most systems) – Some areas to look for advances: • Contact management • SMS Text messaging • Web Services integration • Analytics Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 28. ACHIEVE TALENT MANAGEMENT SUCCESS Having a system only half the battle • Every application and vendor in the market has gaps • Expect and anticipate challenges • Success is 10% decision and 90% execution • Strong relationship between HR, IT and the Vendor is imperative Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 29. ACHIEVE TALENT MANAGEMENT SUCCESS TNG Operational Excellence Model • Critical Success Factors – Technical Infrastructure – Process Alignment – Information Management – Change Management – Operational Support • Operational support is the core driver • Continuous cycle Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
  • 30. ACHIEVE TALENT MANAGEMENT SUCCESS Thank you! Questions? ed.newman@futurestep.com www.tng.futurestep.com Copyright © 2007. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.