Onboarding: The Missing Link to Productivity

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ERE Webinar from 6/13/12, presented by Madeline Laurano.

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Onboarding: The Missing Link to Productivity

  1. 1. Onboarding: The Missing Link to Productivity Madeline Laurano Research Director, Talent Acquisition Solutions June 13, 2012© AberdeenGroup 2011
  2. 2. © AberdeenGroup 2011 2
  3. 3. Aberdeen Maturity Class Framework P A C E q  What you need to do to Best-in-Class become Best-in-Class q  What processes you should have in place q  What you need to Industry measure Average q  Organizational changes you might want to make q  Data / Knowledge management Laggard considerations q  Technologies you should evaluate© AberdeenGroup 2011 3
  4. 4. Our Agenda q  Onboarding: A Definition q  Challenges q  Key Trends q  Best Practices q  Technology© AberdeenGroup 2011 4
  5. 5. Onboarding The strategic process designed to acclimate new employees into the organization and preparing them to contribute to a desired level as quickly as possible© AberdeenGroup 2011 5
  6. 6. Key Components of Strategic Onboarding q  Forms Management: Collecting, tracking and managing all internal and external new hire forms. q  Tasks Management: Ensuring that all the activities around onboarding the new hire are completed. q  Socialization: Engaging new hires into the company culture.© AberdeenGroup 2011 6
  7. 7. Four Trends Impacting Onboarding© AberdeenGroup 2011 7
  8. 8. Strategic Onboarding q 53% of organizations have invested in a formal onboarding process for over 1 year Yet… q 34% have no formal onboarding process Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 8
  9. 9. The Business Imperative Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 9
  10. 10. Top Pressures Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 10
  11. 11. Strategic Actions Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 11
  12. 12. Who Owns the Process Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 12
  13. 13. Defining Best-in-Class Definition of Maturity Mean Class Performance Class §  86% of first-year employees were retained Best-in-Class: Top 20% §  77% of employees hired in the last 12 months met first performance milestones on time of aggregate performance scorers §  20% year-over-year improvement in hiring manager satisfaction §  84% of first-year employees were retained Industry Average: §  59% of employees hired in the last 12 months met first Middle 50% performance milestones on time of aggregate performance scorers §  3% year-over-year improvement in hiring manager satisfaction Laggard: §  56% of first-year employees were retained Bottom 30% §  41% of employees hired in the last 12 months met first of aggregate performance performance milestones on time scorers §  -3% year-over-year decrease in hiring manager satisfaction Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 13
  14. 14. Best Practices q  Alignwith the Business q  Extend the Length of Program q  Consider the Full Picture q  Standardize/Customize q  Tackle Cross-Boarding q  Measure the Process q  Invest in Technology© AberdeenGroup 2011 14
  15. 15. Align with the Business Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 15
  16. 16. How Long Should Onboarding Last?© AberdeenGroup 2011 16
  17. 17. Fast Facts 61% of Organizations Say that Onboarding Starts Before Day 1 71% say it lasts for over 1 month Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 17
  18. 18. What About Best-in-Class 77% of Organizations Say that Onboarding Starts Before Day 1 76% say it lasts for over 1 month Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 18
  19. 19. Employee Groups Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 19
  20. 20. Flexible Workforce Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 20
  21. 21. Fast Facts Although 83% of Best-in-Class organizations have a standardized process for onboarding, 49% of those organizations are able to tweak that process to meet the needs of different locations and business units. Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 21
  22. 22. Cross-boarding Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 22
  23. 23. Top HR Metrics…Engagement and Productivity Matter Metrics Engagement 4.60 Time to Productivity 4.48 New hire retention 4.40 Quality of Hire 3.02 Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 23
  24. 24. Strategic Onboarding in Action Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 24
  25. 25. AUTOMATING THE ONBOARDING PROCESS© AberdeenGroup 2011 25
  26. 26. Current State of Talent Management Technology Source: Aberdeen Group, The 2011 HR Executive s Agenda, January 2011© AberdeenGroup 2011 26
  27. 27. Barriers to Automating the Process Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 27
  28. 28. Best-in-Class Automate… q  Benefits enrollment - 55% q  Socialization to the company culture - 49% q  I-9 Verification - 39% q  Provisioning - the steps required to manage system and facility access required for the new employee to do his / her job - 28% q  Workflow / tasks management - the creation, assignment, completion and tracking of checklist items and deliverables required to complete the new employee onboarding process - 28% Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 28
  29. 29. Onboarding Activities Automated q  39% of organizations include performance goal setting (40% plan to include in the next 12 months) q  31% include enrollment in L&D programs (34% plan to include in the next 12 months© AberdeenGroup 2011 29
  30. 30. Most Common Source of Onboarding Technology Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 30
  31. 31. Purchasing Trends 24% Of respondents say their budget for Onboarding technology solutions / services will increase Source: Aberdeen Group Onboarding, May 2012© AberdeenGroup 2011 31
  32. 32. Thanks for your interest in our research! q  Madeline Laurano Research Director madeline.laurano@aberdeen.co m 617-854-5304© AberdeenGroup 2011 32

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