How to Build a Frontline That Helps Build Your Bottom Line
How to Build a Frontline ThatHelps Build Your Bottom Line Presented byCertified Speaking Professional & Humetrics President MEL KLEIMAN
The most important decision managers make every day is who they allow in the doorsto take care of their customers. - Sam Walton
Dilbert Said It Best… The Keys to Great Management: • 80% is hiring great people • 20% is leaving them alone and letting them do their jobs
The 7 Most Important Questions 1. What makes hourly, frontline employees different?
The 7 Most Important Questions 2. Can we do this job differently or stop doing it all together?
The 7 Most Important Questions 3. Why would an A-Player want to play on our team?
The 7 Most Important Questions 4. Why would an A-Player want to work for you (or that manager)?
The 7 Most Important Questions 5. Where are we going to find the A- Players we want to hire?
The 7 Most Important Questions 6. How are we going to be sure they will be A-Players?
The 7 Most Important Questions 7. What are we going to do to motivate, engage, and retain them?
CONTINUE THE LEARNING!WWW.KLEIMANHR.COM n WWW.HUMETRICS.COM
Mel Kleiman, President § Author of 5 books including the bestselling Hire Tough, Manage Easy § Pragmatic businessman § Consultant and speaker § Specializes in frontline workers and the people who manage them § Founder and president of Humetrics § Certified Speaking Professional
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