Follow the Sun to Great Talent Acquisition


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Erin Peterson's presentation from the ERE Expo Spring 2010.

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Follow the Sun to Great Talent Acquisition

  1. 1. Follow the Sun to Great Talent Acquisition
  2. 2. The juggling act… 2
  3. 3. 3
  4. 4. Pent up demand??? 4
  5. 5. Figure out what keeps your boss up at night… 5
  6. 6. Budgets never get bigger, only smaller 6
  7. 7. 7
  8. 8. Connecting/Selling Facilitating/Managing Finding/Attracting • Highly-tuned interpersonal skills • Administratively gifted • Excellent “hunter” instincts • Keen ability to read others • Enjoy logistical challenges • Natural curiosity • Extroverted with a sales bent • Process-oriented • Highly developed problem-solving skills • Highly responsive • Managing complex tasks • Tech-savvy The three key activities in Recruitment 8
  9. 9. Work-force and Strategic Screen Assess Offer/ Accept & Demand Planning Sourcing Close On Board 22,615 4,523 1,089 1,176 1,000 To Deliver This… 9
  10. 10. Relationship Manager Hiring Manager Strategic Sourcer Operations Expert Divide and Conquer 10
  11. 11. Interview Make/ Create Receive Participate in Candidates Approve Complete Hire Managers Resource Updates HM Screen Plan Demand Intake (Attend Offer/ No Notification Hiring Request / From (Phase Out) Meeting Decision Offer Information Requisition Recruiters Days) Decision Obtain Debrief Relation-ship Conduct Provide Conduct Approval, Verify Interview Submit Hire Intake Periodic Recruiter Enter & Mgmt Demand Results / Request Meeting Updates Screen Extend Feedback Offer Build Channel Adjust Determine Conduct In Country Strategy Sourcing Sourcing Initial (Agency, Strategies Strategy Pre-Screen Campus, As Necessary Internet, Referral) Monitor Sourcing Mine Sources Quality & Fill & Quantity Pipeline of Resumes Hub In Country Update Generate Offer Candidate Letter Status Operations Schedule Provide Candidates for Materials for DD (or Decision Days Interviews) (Interviews) Send Welcome Generate Information Check quality Arrange Acknowledge Pipeline & Hub & assign Decision Day IJP / OOP Dashboard requisition Logistics Applications Reports Submit Audit File& Background Send to Check Imaging Request Workforce Identify Need Source and Attract Assess & Interview Offer Pre-Hire Hire Planning Precision Hand-Offs 11
  12. 12. 12
  13. 13. Our Vision Efficient, global, scalable process enabled by specialization   In-country teams for Sourcing, Operations, and Recruitment   Talent Sourcing Global Hub in Noida India   Operations Global Hub in Krakow Poland Recruiter Strategic Hiring Sourcer Manager Ops Expert About 30% support from global hubs 13
  14. 14. Hewitt Global Talent Acquisition Framework Human Resources Global Talent Acquisition Talent TA Recruitment Sourcing Operations Local Local Hub Hub (NA, (NA, BU 1 BU 2 BU 3 Executive (Noida) (Krakow) India) India) 14
  15. 15. Hiring Manager— Relationship Manager— Operations Expert— Strategic Sourcer— Chicago Houston Chicago New Delhi 15
  16. 16. Strategic Sourcer— In-country Sourcer Relationship Manager— Hiring Manager— New Delhi Maine Houston Chicago 16
  17. 17. Hiring Manager— Relationship Manager— Operations Expert— Chicago Houston Chicago 17
  18. 18. In-country Sourcer – Relationship Manager— Hiring Manager— Maine Houston Chicago 18
  19. 19. Relationship Manager Hiring Manager Strategic Sourcer Operations Expert Great Process, Great Results — and Scalable 19
  20. 20. With a dedicated sourcing team, great things happen Sourcing Excellence 20
  21. 21. We make every interaction with a candidate a "Wow!" experience by running a smooth process Operation Wow! 21
  22. 22. I can focus on assessing candidates and meeting my clients' needs to find the best talent Relationships ‘R’ Us! 22
  23. 23. Burning Platforms, Business Cases, & ROI 19 Option E 23
  24. 24. The case for following the sun… How do we know it works?   Reduced use of search firms by 30 percent (FY09)   Increased recruiter productivity by 25 percent (FY09)   Hiring manager satisfaction at all time high—Q1 average at 95 percent Why deploy this model now?   Prepare for increased hiring demand as business ramps up for growth and economy rebounds   Ongoing budget management requires increased productivity   World-class organizations have a scalable process How will it help?   Hiring volumes and expectations require specialized talent to handle complexity   Each recruiting discipline calls for different skills (no one can be an expert in all)   TA associates can focus on what they love and do best 24
  25. 25. Follow the sun—it’s in your hands 20 Option A 25