Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?

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Tom Becker's presentation from the ERE Expo 2010 Spring.

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Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?

  1. 1. COMSYS Recruiting/Delivery Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You? Tom Becker Sr. Vice President, Recruiting COMSYS  www.comsys.com LinkedIn: www.linkedin.com/in/tbecker Twitter: www.twitter.com/Staffingfuture
  2. 2. 6 Steps to how we did it COMSYS Recruiting/Delivery 1.  What’s important 2.  Translation of metrics 3.  What is data telling us? 4.  Goals and dashboards 5.  Risk analysis 6.  Management routines ©COMSYS. ALL RIGHTS RESERVED 2
  3. 3. Who’s your customer? COMSYS Recruiting/Delivery Questions to consider: 1.  Who are stakeholders? 2.  What do we already have? 3.  How do we want to gather this information? 4.  Do we add risk by asking the hard questions? 5.  How do we plan to follow up? ©COMSYS. ALL RIGHTS RESERVED 3
  4. 4. Ranked Preferences COMSYS Recruiting/Delivery QUALITY SPEED ●  Focus only on what hiring PRICE managers want ●  Translate VOC into metrics SPEED = Time to first submit ●  Ask “is this measurable today” ©COMSYS. ALL RIGHTS RESERVED 4
  5. 5. Data relationships COMSYS Recruiting/Delivery ©COMSYS. ALL RIGHTS RESERVED 5
  6. 6. Identifying “drivers” COMSYS Recruiting/Delivery ©COMSYS. ALL RIGHTS RESERVED 6
  7. 7. One way to set a goal… COMSYS Recruiting/Delivery ©COMSYS. ALL RIGHTS RESERVED 7
  8. 8. An alternative… COMSYS Recruiting/Delivery Upper Control Limit Average Out of control point Lower Control Limit ©COMSYS. ALL RIGHTS RESERVED 8
  9. 9. Performance Dashboard COMSYS Recruiting/Delivery ©COMSYS. ALL RIGHTS RESERVED 9
  10. 10. Managing Project Risk COMSYS Recruiting/Delivery Risk Category Risk Mitigation Process Risk Setting incorrect goals (too Ensure goals are within spec limits high or too low) People risks Too many excuses - PM, Clarity on meeting routines - PM, branch, and regional level, Branch, Regional and Enterprise. enterprise level Technology Risk Lack of follow up by manager Conduct monthly meetings, and track or corporate recruiting on a shared outlook calendar. Create documented plans in outlook. People Risk Lack of understanding/ Develop a comprehensive interpretation communication & training plan ©COMSYS. ALL RIGHTS RESERVED 10
  11. 11. Meeting Routines COMSYS Recruiting/Delivery Purpose: Provide opportunity and structured format for discussions around achieving our critical recruiting goals:   Establish accountability for action plans   Promote consistency in our processes   Drive improvement strategy solutions Meeting types: ●  Branch level- Individual meeting with PMs ●  Regional Level- Group meeting with MDs and Recruiting Leadership ●  Enterprise Level-Executive level meeting ©COMSYS. ALL RIGHTS RESERVED 11
  12. 12. Wrap up! COMSYS Recruiting/Delivery 1.  What’s important 2.  Translation of metrics 3.  What is data telling us? 4.  Goals and dashboards 5.  Risk analysis 6.  Management routines ©COMSYS. ALL RIGHTS RESERVED 12

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