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Zanzibar seminar jan2014 (2)
 

Zanzibar seminar jan2014 (2)

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3G Direct Pay Limited presents the online payments and fraud prevention principles. JAN/2014, Zanzibar.

3G Direct Pay Limited presents the online payments and fraud prevention principles. JAN/2014, Zanzibar.

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    Zanzibar seminar jan2014 (2) Zanzibar seminar jan2014 (2) Presentation Transcript

    • 3G Direct Pay Limited presents ZANZIBAR SEMINAR – JAN/2014 Online Payments Fraud Prevention 3G Direct Pay – news and updates 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • ONLINE PAYMENTS ZANZIBAR SEMINAR JAN/2014 3G DIRECT PAY LIMITED
    • Online Travel Booking Statistics Number of travel bookings made on the internet each year 150 million Percentage of all travel reservations made on the internet 57% Percentage of same day hotel reservations made from a smartphone 65% 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Internet Source for Hotel Booking Branded Websites Websites where distribution is operated and managed by the brand (e.g www.marriott.com) Merchant Websites (e.g. Expedia/Hotels.com, Travelocity and Orbitz) Opaque Website Customers choose a fare or rate without knowing the brand of the supplier until after the item is purchased (e.g. Priceline) 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 | 65% 19% 11%
    • Online Booking – Statistics Online Travels Sales ($ billions) 180 160 140 120 100 80 60 40 20 0 2012 2011 2010 Online Sales ($ billions) 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 | 2009
    • Online Booking – Statistics ONLINE TRAVEL SALES REVENUE BREAKUP Corporate Travel Others Packaged Tour Hotel Reservations Air Ticketing 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Online Payments – what is it? “…any transaction where the credit card and it’s owner are not present…” 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Forms of (online) payments 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Credit Card – what is it? “…payment card issued to users as a system of payment. It allows the cardholder to pay for goods and services based on the holder’s promise to pay for them…” 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Credit Cards - general terms Credit card schemes  Owners of the payments scheme – network  ‘four party scheme’ – open scheme  Visa and MasterCard  CLICK HERE  Issuer  Card association issuing branded payments card  To pay on behalf of the cardholder/consumer Card Holder  The person who owns the card 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Credit Card Scheme Cardholder Payment Statement Issuer 31/01/14 Card payment Service/product Card Scheme Interchange fees Settlement funds | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 | Merchant Service fees Settlement funds Acquirer
    • Credit Cards - general terms Acquire  Process credit card payments for the merchant  Acquires credit card payments from the card issuing bank within an association Merchant account  Bank account that allows business to accept credit card payments Gateway  E-com application service provider  Authorize online credit card payments PSP  Online services to accept online payments  Variety of payment methods 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Credit Cards – security and standards Card Security Code  CSC / CVV  For card not present transactions (online) 3D secure  Online security protocol providing an additional security level to credit card transactions  Verified by Visa  MasterCard secured  Special code  Change liability  Many disadvantages (popup, non - compatible issuers) 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Credit Cards – security and standards EMV  Europay MasterCard and Visa  Chip and pin based cards  Highest card data security PCI DSS  Payment Cards Industry – Data Security Standards  Global standards  All levels – merchants to banks 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Card Present [CP] Card physically present Low risk Low fees Easy settlement Simple technology Issuing bank is liable for restitution 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Card Not Present [CNP] Card holder is not physically present with the card Mail / Phone / Fax / Internet / Mobile High risk High fees Long settlement Advanced technology Acquiring bank liable for restitution 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Setting your Online Payments Account  Payments Service Provider - PSP  Direct merchant account (all options – Visa, MasterCard, Amex, currencies etc…) Technology  Secured payment page  Integration Compliance  PCI DSS  Terms and Conditions  Privacy control  Merchant Category Code - MCC 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Setting your Online Payments Customer Care  Enquires  Cancellation policy  Refund Fraud Prevention  Real-time platform  Transaction screening 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Payments Service Provider - PSP One stop shop  Single account  Single agreement  Multi card types  Multi currencies  Additional form of payments – mobile money, PayPal and more…  Technology  Customer Care  Fraud Prevention  Compliance  Easy settlement 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Charge-back – how does it works? Return funds to the consumer  the consumer protection program Why to submit a charge-back?  Service quality / Service not provided / Merchant not following cancellation policy / Fraud / Friendly fraud The process  Card holder and the issuing banks  Scheme policy  Acquire and merchant How to avoid charge-back?  Fraud prevention  Service Level Agreement – all levels and refunds 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • FRAUD PREVENTION ZANZIBAR SEMINAR JAN/2014 3G DIRECT PAY LIMITED
    • Where is the Risk? Classic Fraud >> RISK LEVEL: low to med to the merchant  Stolen credit card  Identity theft  Service will be consumed Merchant Fraud >> RISK LEVEL: high to the PSP (bank)  Fake agent  Professional fraudster  No service, no passengers Friendly Fraud >> RISK LEVEL: low to the merchant  General dispute  Service consumed 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • The Online Fraud – How Does It Works? Classic Fraud – Individuals General Characteristics  Individual fraudster, One-time campaign, access to stolen cards list (low quality), no ‘fine’ details The Service  Flight/s, One way, City hotel, One night, short term booking Passenger  The fraudster, family member, friend 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • The Online Fraud – How Does It Works? Classic Fraud – Mass operation General Characteristics  Individual/group, professional fraudster/s, massive stolen cards list (low quality), acting as an agent, no close relationship with the passengers, massive payment attempts, very low conversion rate The Service  Flight, one way and return Passenger  Not the fraudster, no idea that the service paid using stolen card 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • The Online Fraud – How Does It Works? Classic Fraud – Professionals and Identity Theft General Characteristics  Groups only – organization, stole cards list – high quality, 3D-secure lists, access to the card holder details, using ‘fine’ details – complete ‘storyboard’ The Service  Flights, accommodation Passenger  The passenger is also a professional fraudster 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • The Online Fraud – How Does It Works? Merchant Fraud General Characteristics  ‘well organized scam..’, mitigating the KYC procedures, designed websites, products and services, real people, working plan, long term operations The service  Detailed service, package, accommodation, no-flight ! Passenger  Fake but well designed identity, no real passenger 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Basic Fraud Prevention The Golden Rule KNOW YOUR CUSTOMER 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Basic Fraud Prevention Basic Check-List  Do I know this customer?  Service details: - short term? - one way / one PAX? - remote destination? (e.g. Ghana to Rio)  Customer details - name - address - hone number - email  Who is/are the PAX? - PAX name different than the customer name  Any unusual customer behavior? - sending passport / card copy 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Basic Fraud Prevention Technology  Fraud alerts - multiple card usage - ‘blocked’ customer / computer  Scoring - risk profile - fraud / safety parameters 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Basic Fraud Prevention Check-in  Ask the customer to present the credit card  It’s the final (and most effective) action 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Case Studies 1. Multiple credit cards 2. Individual fraudster 3. Sophisticated fraudster – merchant fraud 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 1. Multiple (stolen) Cards 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 1. Multiple (stolen) Cards 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 2. Individual Fraudster 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 2. Individual Fraudster 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 2. Individual Fraudster 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 3. Merchant Fraud 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 3G Direct Pay Limited News and Updates ZANZIBAR SEMINAR JAN/2014 3G DIRECT PAY LIMITED
    • 3G Direct Pay – WHY? …because we believe that service providers and end customer should have the FREEDOM to shop and pay online using ANY card type and ANY currency… 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Quick updates TZS – now available Direct Pay  Customer present  Booking.com / Expedia Virtual Card / Agoda Link to payment page Catalog – new features  Date, photos Fraud prevention – scoring module Settlement to a new credit card  3G Direct Pay issue the new MasterCard  Funds sends directly to the credit card 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Mobile Money 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • xPAY B2B payments platform Pay to your travel providers Collect payments from agents, tour-operators and others Costs  Outbound – FREE of charge !  Inbound – only $0.5 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • mSwipe 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • Thank you ! more than 550 Registered  24 airlines travel providers  more than 180 hotels  more than 300 agents and tour operators more than 70 hotels in Zanzibar more than 6 diving centers in Zanzibar 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |
    • 31/01/14 | 3G DIRECT PAY LIMITED | ZANZIBAR SEMINAR | JAN 2014 |