Online payments kata training
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Online payments kata training

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Detailed training on the online payments industry, credit card processing and fraud prevention.

Detailed training on the online payments industry, credit card processing and fraud prevention.

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Online payments kata training Online payments kata training Presentation Transcript

  • ONLINE PAYMENTS KATA TRAINING – JUN/2013 ERAN FEINSTEIN – 3G DIRECT PAY LIMITED
  • E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED | View slide
  • E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED | View slide
  • Online Booking – Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Online Payments – what is it? “…any transaction where the credit card and it’s owner are not present…” 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Form of (online) payments 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Card – what is it? “…payment card issued to users as a system of payment. It allows the cardholder to pay for goods and services based on the holder’s promise to pay for them…” 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Cards - general terms Credit card schemes Owners of the payments scheme – network ‘four party scheme’ – open scheme Visa and MasterCard CLICK HERE  Issuer Card association branded payments card To pay on behalf of the cardholder/consumer Card Holder The person who owns the card 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Card Scheme Issuer Acquirer MerchantCardholder Card Scheme Interchange fees Settlement funds Service fees Settlement funds Payment Statement Card payment Service/product 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Cards - general terms Acquire Process credit card payments for the merchant Acquires credit card payments from the card issuing bank within an association Merchant account Bank account that allows business to accept credit card payments Gateway E-com application service provider Authorize online credit card payments PSP Online services to accept online payments Variety of payment methods 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Cards – security and standards Card Security Code CSC / CVV For card not present transactions (online) 3D secure Online security protocol providing an additional security level to credit card transactions Verified by Visa MasterCard secured Special code Change liability Many disadvantages (popup, non - compatible issuers) 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Credit Cards – security and standards EMV Europay MasterCard and Visa Chip and pin based cards Highest card data security PCI DSS Payment Cards Industry – Data Security Standards Global standards  All levels – merchants to banks 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Card Present [CP] Card physically present Low risk Low fees Easy settlement Simple technology Issuing bank is liable for restitution | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |27-Jun-13
  • Card Not Present [CNP] Card holder is not physically present with the card Mail / Phone / Fax / Internet / Mobile High risk High fees Long settlement Advance technology Acquiring bank liable for restitution | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |27-Jun-13
  • How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 1 Merchant Acquiring bank/s Merchant account/s 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 2 Merchant Website developer Secured payment page (SSL, PCI and more..) 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 3 Merchant Payment gateway/s 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 4 Consumers Customer care Fraud prevention 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 2 – PSP (payments service provider) Day 1 Merchant PSP 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 2 – PSP (payments service provider) Day 2 Merchant Website developer Connect to PSP 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • How it works – the flow Option 2 – PSP (payments service provider) Day 3 Consumers 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Charge-back – how does it works? Return funds to the consumer  the consumer protection program Why? Service quality / Service not provided / Merchant not following cancellation policy / Fraud / Friendly fraud The process Card holder and the issuing banks Scheme policy Acquire and merchant How to avoid charge-back? Fraud prevention Service Level Agreement – all levels and refunds 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Electronic Wallets
  • 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • Electronic wallet – the concept Safe No need to use your credit card more than one time Secure Standard payment page All transactions in one place Easy Username and password 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • PayPal – more details Started in 1999 Enable the user to place all form of payments in one place Credit cards Bank account E-cheque PayPal taking care of the actual payment process Consumer visit the merchant website Consumer starts the check-out process Consumer select PayPal and login PayPal settles with the merchant PayPal debit the consumer 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • PayPal – more details C2C – eBAY www.ebay.com Customer to customer The biggest e-com arena For the merchant One stop shop All form of payments All currencies No need to maintain customer care, fraud prevention 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • PayPal – how does it works? 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  • PayPal – quick figures $4,423 per second (Q3/2012) 128M active users 193 markets 20% yearly growth 1/5 of the worldwide e-com 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |