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Introducing Flint Professional Services Presentation Issue2.0 Jd

Introducing Flint Professional Services Presentation Issue2.0 Jd

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Introducing Flint Professional Services Presentation Issue2.0 Jd Presentation Transcript

  • 1. Flint Professional Services PortfolioCustomer references
    1
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
  • 2. What we do
    2
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Professional Services
    Specialist Resourcing
    Managed Services
    Specialist Consultancy
  • 3. Professional Service Index
    3
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    • Managed Services
    • 4. Technical Management and Coordination
    • 5. Feasibility Studies
    • 6. Product Design and Software Development
    • 7. Network Design and Planning
    • 8. Configuration Management
    • 9. Site Management
    • 10. Installation and Commissioning
    • 11. Application Verification
    • 12. Multi Vendor Conformance & Interoperability Test
    • 13. Revenue Assurance
    • 14. Integration & Migration
    • 15. O&M Management & Performance Assessment
    • 16. Network Performance Analysis
    • 17. Network Intelligence & Investigation
    • 18. Training & Accreditation
    • 19. Specialist Resourcing
    • 20. Project Management
    • 21. Mobile Packet Core expertise
    • 22. Mobile Circuit Core expertise
    • 23. Specialist Consultancy
    • 24. Expert Technical Witness
    • 25. Home Office
  • Flint is using structured project management to deliver Ericsson projects
    Project Management and Contract Assurance
    4
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Specialist Resourcing
    Customer business challenge
    Short term need to manage a peak of concurrent projects
    Specialist customer process project management knowledge
    Delivering projects in a risk controlled, cost effective way according to agreed supply contract
    Technical and Commercial understanding of contracted deliverables
    Support needed from a supplier
    Additional project management capability
    Diverse project management process understanding
    Strong, delivery and business focused management
    Flint delivers
    Ability to use generic project management processes
    Proven ability to successfully manage projects of significant size
    Strong understanding of the latest technologies
    Benefits
    Flexibility in capability dependant on project execution workload
    Reduced OPEX
  • 26. Flint is helping to resource Starent projects with specialists in mobile packet core domain
    Mobile Packet Core expertise
    5
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Specialist Resourcing
    Customer business challenge
    Efficiently sourcing permanent and temporary technical specialist engineers with packet core competence
    Global provision via a single service provider (UK, Australia, Germany, France, Hungary,
    Qatar, Romania, South Africa, Ireland, Netherlands, Portugal and Ghana)
    Support needed from a supplier
    Recruitment of people with recognised key competencies in mobile
    packet core technologies / IP infrastructure
    Fast ramp up of recruitment services to meet business needs
    Flint delivers
    Great people with the right competence and capability
    Genuine appreciation of realisable business benefits
    Proven ability to understand your technical scope
    Proposed alternative solutions to ensure the most cost effective outcome
    Fast mobilisation
    Managed and accountable performance
    Benefits
    Reliable and proven competence selected by credible technical recruiters
    An expedient cost effective solution
  • 27. Mobile Circuit Core expertise
    Flint is helping to resource T-Mobile projects with specialists in mobile circuit core domain
    6
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Specialist Resourcing
    Customer business challenge
    Efficiently sourcing permanent and temporary technical specialists engineers with circuit competence
    Global provision via a single service provider
    Support needed from a supplier
    Recruitment of people with recognised key competencies in mobile circuit core technologies
    Fast ramp up of recruitment services to meet business needs
    Flint delivers
    Great people with the right competence and capability
    Genuine appreciation of realisable business benefits
    Proven ability to understand technical scope
    Proposed alternative solutions to ensure the most cost effective outcome
    Fast mobilisation
    Managed and accountable performance
    Benefits
    Reliable and proven competence selected by credible technical recruiters
    An expedient cost effective solution
  • 28. Flint has helped Ericsson and O2 manage testing activities for the Nortel Packet core swap out
    Customer business challenge
    Test management process for Ericsson mobile packet platforms
    Secure test methodology provision to ensure confidence of implementation
    Support needed from a supplier
    To determine the test and verification objects for the implementation of the new Ericsson SGSN and GGSN platforms to ensure fit within the existing O2 network and services portfolio
    Flint delivered
    Test management capability with proven understanding of appropriate methodologies
    Significant technical expertise in appropriate vendor platforms to support verification activities
    Benefits
    Project timescales met to support implementation
    Confidence that the product was fit for purpose and hence network implementation
    Technical Management & Coordination
    7
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 29. Managed Service
    Technical Management & Coordination
    Flint is helping Starent and Vodafone manage testing activities for the Ericsson packet core swap out
    Customer business challenge
    Test management process for Starent mobile packet platforms
    Secure test methodology provision to ensure confidence of implementation
    Support needed from a supplier
    To determine the test and verification objects for the implementation of the new Starent SGSN and GGSN platforms to ensure fit within the existing Vodafone network and services portfolio
    Flint delivers
    Test management capability with proven understanding of appropriate methodologies
    Significant technical expertise in appropriate vendor platforms to support verification activities
    Benefits
    Single point of coordination of multi country requirements
    Customer confidence as activity managed by highly competence independent provider
    8
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
  • 30. Managed Service
    Technical Management & Coordination
    Flint is supporting Lebara tomanaging testing activities for the network deployment of the Ericsson Charging System 4.0
    Customer business challenge
    Defining the methodology for the acceptance of the charging system platform from Ericsson including Lebara customisations and interconnects
    No loss of billing data during introduction
    Support needed from a supplier
    Acceptance planning which supports revenue auditable implementation
    Flint delivers
    Acceptance methodologies
    Definition of acceptance tests
    Agreement of acceptance plan with Ericsson
    Attendance at Ericsson/Lebara meetings
    Preparing Lebara staff for operational readiness
    Benefits
    Mentoring and knowledge transfer to Lebara in vendor acceptance testing processes and mechanisms
    Readying Lebara for operational service
    9
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
  • 31. Flint defined Ericsson’s proposal for the outsourcing of BT Network Operations
    Customer business challenge
    To win the outsourcing of BT’s Network Operations
    Support needed from a supplier
    The understanding of BT’s Network Operations
    Staffing and costs
    Viable proposal to present to BT
    Flint delivered
    Feasibility study
    Methodology for the outsourcing agreement
    Cost saving model
    Benefits
    Timely specialist resources available with innovative business models
    Helped develop ongoing business for the support of ‘legacy’ and 21C networks
    Supported discussions regarding other opportunities for Ericsson
    Feasibility Studies
    10
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 32. Flint has developed a bespoke tool set for configuration management in mobile and data networks
    Customer business challenge
    Increasing end user experience by ensuring network configuration is optimized efficiently at lowest cost
    Support needed from a supplier
    Application tool set and CM process definition
    Flint delivers
    Specialist expertise in configuration databuild management
    Requirements capture, definition and development of bespoke software applications
    Customer support, training and user documentation
    Usable applications based on extensive engineer hands on experience
    Benefits
    Application provides a non invasive approach to CM auditing
    User friendly environment
    Low impact on operator resources and time
    Product Design & Software Development
    11
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 33. Flint has developed a bespoke tool set for performance management in mobile networks
    Customer business challenge
    Near real time understanding of the demands and stresses on networks
    and vital systems
    Support needed from a supplier
    Detailed trending of your network utilization, act with confidence and decide
    how much to sweat your precious network resources
    Focus on resolving issues and improving performance, rather than mining data
    Achieving a best in class network
    Flint delivers
    Objective independent auditing and analysis
    Ability to use generic project management processes
    Proven ability to successfully manage projects of significant size and scope
    Bring together specialist synergies to deliver on the latest technologies
    Benefits
    Make better use of staff and budgets
    Reduce the time to detecting performance issues
    Increase the time to resolution of performance issues
    Benefit from Flint’s extensive experience and knowledge in the mobile telecoms industry, all of which are built-in to our automated analysis and reports
    Product Design & Software Development
    12
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 34. Flint is helping Ericsson design and plan T- Mobile’s network
    Customer business challenge
    T-Mobile is redesigning it’s core network for soft switch implementation
    T-Mobile is redesigning it’s network for a shared radio access network (MBNL)
    Support needed from a supplier
    In depth expertise of the network design and planning processes both within Ericsson and T-Mobile
    Flint delivers
    15+ years of network design and planning experience
    In depth knowledge of existing and new layered network architecture
    Developed and evolved / improved processes to meet business needs
    Training and mentoring
    Benefits
    Cost control
    Mentoring and knowledge transfer to build competence whilst ensuring fast mobilisation
    Network Design and Planning
    13
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 35. Flint is helping Ericsson design and plan O2’s packet corenetwork
    Customer business challenge
    O2 is migrating it’s packet core network from Nortel to Ericsson
    Support needed from a supplier
    Packet core requirements capture
    In depth expertise of the Ericsson products and how new technologies could be implemented in the network
    High level and detailed level network design
    Flint delivers
    15+ years of network design and planning experience
    In depth technical knowledge of packet data technologies and supporting architectures
    Detailed knowledge of Ericsson products and technologies
    Training and mentoring
    Benefits
    Technical guidance and advice
    Mentoring and knowledge transfer to build competence whilst ensuring fast mobilisation
    Network Design and Planning
    14
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 36. Flint is improving network quality for o2
    Customer business challenge
    Increasing end user experience by ensuring network configuration is optimized efficiently
    Support needed from a supplier
    A detailed understanding of typical GSN environments
    Specialist expertise in configuration databuild management
    Ability to implement continuous improvement in network data structures
    Flint delivers
    Advisory support for configuration management, design, implementation and system management
    Automated configuration management solutions
    Customisationfor all network topologies
    Benefits
    Operational excellence as a competitive advantage, an observable improvement in user experience and quality of service
    Reduced OPEX
    Configuration Management
    15
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 37. Flint is managing site activities for Ericsson
    Customer business challenge
    Site activities managed within all statutory and customer contractual requirements
    Short term need to manage a peak of activities
    Ability to provide the service internationally
    Support needed from a supplier
    Flexibility to meet project requirements including H&S and CDM
    Fast mobilisation
    Ericsson specific product and service knowledge
    Flint delivers
    Flexibility to meet peaks of site management activity
    Proven industry experience over a number of years
    Genuine understanding of statutory requirements
    Specific vendor product and process knowledge
    Benefits
    Flexibility to meet short terms needs without increasing permanent headcount
    Using an established trusted service provider known to operators
    Site Management
    16
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 38. Flint is helping to rationalize test environments for Ericsson
    Customer business challenge
    Rationalization of test facilities to strict budget and timescales
    Maintenance of ongoing test programmes
    Crucial delivery dates to free up business real estate
    Support needed from a supplier
    Fast mobilisation
    Flexible working to ensure support of existing test programmes within the overall original project timescales
    Flint delivers
    Installation and commissioning engineers with experience of Ericsson and other non Ericsson equipment and practices
    Flexible approach to installation / commissioning programmes to meet business needs
    Solutions to installation engineering issues and risks
    Benefits
    Test environment successfully relocated with minimum down time
    Test programmes maintained
    Reduction in OPEX
    Installation & Commissioning
    17
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 39. Flint is managing MVCT activities for Ericsson and BT
    Customer business challenge
    To support interoperability of network elements/nodes within a multivendor network
    Support needed from a supplier
    Help/Response to technically manage, analyse and perform testing for a multivendor network deployment
    Flint delivers
    Inter-Vendor Review of Compliance
    Vendor Development Testing
    Generic Inter-Operability Testing (IOT)
    Multi Vendor Integration
    Benefits
    Independent issue assessment
    Joint vendor IOT report with a mutually agreed list of compliances and/or non compliances and any agreed resolutions
    Multi Vendor Conformance & Interoperability Test
    18
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 40. Flint verified Inmarsat’s pre-paid charging system
    Customer business challenge
    To be confident that the system accurately charged for the services
    Support needed from a supplier
    Agree scope for all call cases and services for revenue assurance check
    Audit definition for CDR format and fields
    Validate CDR collection method and processing
    Performance of individual CDRs or volume traffic generation
    CDR correlation and reconciliation
    Flint delivered
    End to end charging revenue flow
    Validation of charging output generation process
    Benefits
    Proven data collection and post processing
    Accuracy of charging system
    Revenue Assurance
    19
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 41. Flint helped Ericsson and O2 migrate from Nortel to Ericsson packet core
    Customer business challenge
    Migrate from a legacy system to a true 3G network solution
    Support needed from a supplier
    Expertise in planning and implementation for the transition of radio resources from the legacy Nortel SGSN’s to the Ericsson implementation
    Expertise in planning and migration of consumer and corporate APN’s from the existing Nortel GGSN’s to Ericsson
    Flint delivers
    Migration competence gained and developed over a number of years
    Change over process knowledge and methodologies to ensure successful migration activities are achieved
    Benefits
    Low risk transition achieved
    Lowest possible impact to end customer experience
    Integration & Migration
    20
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 42. Flint supported Ericsson and Inmarsat in migrating R-BGAN from Thuraya to I-4 satellites
    Customer business challenge
    Migrate R-BGAN from Thuraya satellite infrastructure to Inmarsat’s newly deployed I-4 satellite system
    Support needed from a supplier
    Expertise in planning and implementation for the transition of radio resources from the legacy Thuraya to the I-4 system
    Flint delivers
    Migration competence gained and developed over a number of years
    Change over process knowledge and methodologies to ensure successful migration activities are achieved
    Benefits
    Low risk transition achieved
    Zero impact to end customer experience
    Delivered considerable cost savings over project budget
    Integration & Migration
    21
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 43. Managed Service
    Integration & Migration
    Flint is helping Ericsson and H3G with the integration and testing of new VAS platforms and services
    Customer business challenge
    Competence and resources for the integration of new VAS platforms and services
    Support needed from a supplier
    Provision of expertise in test planning and implementation of VAS
    Additional resources with key specialist competence
    Flint delivers
    Understanding of leading edge diverse VAS platforms and services
    Multi skilled resources with end to end project life cycle knowledge
    Benefits
    Flexible and fast implementation of VAS services
    Tailored integration and testing to facilitate new end customer service launches
    22
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
  • 44. Flint has trained Inmarsat engineers in mobile core technologies
    Customer business challenge
    Fast competence build up for R-BGAN and BGAN networks for Pre Paid, Intelligent networks, MoIP, GPRS and APN design
    Support needed from a supplier
    Relevant up to date training
    Intensive fast build up of competence
    Flint delivers
    Bespoke training packages to meet customer needs
    Flexible locations (on site as required) and attendee rates
    Appropriate documentation carefully targeted for engineers
    Benefits
    Fast competence build
    Cost effective solution as held on customer’s sites
    Specifically targeted towards the Inmarsat network
    Training & Accreditation
    23
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 45. Flint has trained O2 engineers in mobile core technologies
    Customer business challenge
    Fast competence build up for R-BGAN and BGAN networks for Pre Paid, Intelligent networks, MoIP, GPRS and APN design
    Support needed from a supplier
    Relevant up to date training
    Intensive fast build up of competence
    Flint delivers
    Bespoke training packages to meet customer needs
    Flexible locations (on site as required) and attendee rates
    Appropriate documentation carefully targeted for engineers
    Benefits
    Efficient competence build as targeted towards O2’s specific requirements
    Held on customer’s sites with least disruption to ongoing activities
    Targeted towards the O2 network structure and requirements
    Training & Accreditation
    24
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 46. Flint has trained engineers in Starent GSN technologies
    Customer business challenge
    Fast competence build up for Starent SGSN and GGSN
    Support needed from a supplier
    Relevant up to date training
    Intensive fast build up of competence
    Flint delivers
    Bespoke training packages to meet customer needs
    Flexible locations (on site as required) and attendee rates
    Appropriate documentation carefully targeted for engineers
    Benefits
    Engineers Gained wider understanding of data technology
    Cost effective solution as held on customer’s sites
    Specifically targeted towards the Starent product provision to live customers
    Training & Accreditation
    25
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Managed Service
  • 47. Flint utilised its expertise and reputation to help resolve France Telecom $800M law suit in the Middle East
    Customer business challenge
    Defence of a high profile law suit covering billing fraud
    Find a credible independent technical witness prepared to work in a confrontational environment
    Support needed from a supplier
    Trustworthy, credible and independent
    In depth network expertise including accounting and billing technical expertise
    Flint delivers
    Cultural understanding
    Recognised and independent expert analysis and recommendations
    Benefits
    Expedient conclusion
    Successful conclusion supporting a continued customer / operator relationship
    Expert Technical Witness
    26
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Specialist Consultancy
  • 48. Professional Services - Why choose Flint?
    27
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009
    Always striving to realise customer business benefits
    Broad and deep understanding of today’s technology
    Customer
    Managed and
    accountable performance
    Fast, efficient mobilisation
    Providing alternative solutions that provide the best possible cost effective outcomes
    Great people with the right competence and capability
    PROVEN PERFORMANCE
  • 49. “always working with great people”
    28
    Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009