FEAST 2011: Future & Emerging Access Services Trends

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Why choose between presentations when you can come to one FEAST? Future & Emerging Access Services Trends (FEAST) gives you multiple speakers and topics in one 90 minute session. Hear practitioners and experts discuss what's new or just around the corner in circulation, shelving, reserves, interlibrary loan, offsite storage and more in short seven minute courses. Fresh and timely. Never frozen. There's always plenty to choose from at the FEAST!

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FEAST 2011: Future & Emerging Access Services Trends

  1. 1. FeastEleven
  2. 2. F UTURE & E MERGING A CCESS S ERVICES T RENDS
  3. 3. LLAMA/SASSCirculation/Access Services
  4. 4. #ala11 #feast11http://on.fb.me/ala11feast
  5. 5. CHELLE BATCHELORUNIVERSITY OF WASHINGTON BOTHELL
  6. 6. Mobile Madness : Mobile Apps  for Access Services Presented by Chelle Batchelor Access Services Librarian  UW Bothell / Cascadia Community College  Campus Library
  7. 7. Shelf Reading (coming soon!)http://www.users.muohio.edu/brinkmwj/ar/index.html
  8. 8. QR Codes
  9. 9. Create a PDF document
  10. 10. If I was a developer, what would I do?
  11. 11. Worldcat Apps and Developer Opportunities  with Worldcat API http://www.flickr.com/photos/andrewstclair/
  12. 12. Resource ListAugmented Reality Shelfreading App‐ in development at Miami Universitys Augmented Reality Research Group• Blog post by Audrey Watters on ReadWriteWeb:  http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php• MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html• Youtube Video Demo: http://youtu.be/NgZVI630SsIQR Codes in the Library • My favorite QR generator: http://www.qrstuff.com/• Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)• Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,  November 2010. http://crln.acrl.org/content/71/10/526.full• Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes• QR in Libraries Blog: http://qrinlibs.blogspot.com/PDF documents• Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY• DocScanner App web page: http://www.docscannerapp.com/Worldcat Apps and Developer Opportunities with Worldcat API• Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp• Redlaser with Worldcat video demo:  http://youtu.be/fDv1cAYR5wc• Developer Network: http://www.oclc.org/developer/
  13. 13. JUNE DEWEESEUNIVERSITY OF MISSOURI COLUMBIA
  14. 14. Off-site Storage Current Issues and Trends June L. DeWeese University of Missouri
  15. 15. Duplication and weeding incooperatively owned facilities • Last copy ownership and accreditation issues • Lost or damaged items • Return of items to home campus • Weeding after depositing
  16. 16. Planning for the end of space in current facility • All facilities run out of space sometime • Build or lease • Joining a regional facility
  17. 17. Handling a large influx of material on a short deadline• Closing of a branch library• Renovation of a library
  18. 18. Institutional Repositories • Allies or competitors?
  19. 19. Overarching issues that always are with us… • Safety • Turnaround time • Fill Rate • Budgets • Staffing • Equipment and replacement of obsoletePhotos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.
  20. 20. AMY BOUCHER EMORY UNIVERSITY
  21. 21. Blending Cultures at a Merged Service Desk Amy Boucher, Emory University
  22. 22.  Reference librarians off the desk Decreased/flat numbers = consolidation One stop shopping Budget savingsIt’s a trend…..
  23. 23.  Services on different floors ◦ Reference on entrance floor, not visible from entrance ◦ Circulation one floor up, off the beaten path Services flat/dropping Customer-driven and innovative culture Strong administrative support…that we joined in on
  24. 24.  Circulation(3rd floor): checkouts, laptop loans, reserves, book drops, learning commons help, stacks assistance, directional Reference(2nd): information, directional, stacks assistance Learning commons (2nd): printer and bizhub help, other public desktop supportThe players
  25. 25. To the Merged Desk Moved to Other Areas Circulation  Laptop loans ◦ Moved to Music Media Reference  Reserves ◦ Moved to Music Media Library Learning Commons  Stacks Team ◦ Now separate from circ teamComing Together: Who wasinvolved…and who was not
  26. 26.  Timeline of less than 1 year (Oct 2009 – Aug 2010) Focus on design & becoming operational, less on team buildingFull speed ahead…
  27. 27. Former Circulation/Reserves DeskFORMER CIRCULATION DESK
  28. 28. Former Reference/Info Desk
  29. 29. Library Service DeskThe Library Service Desk
  30. 30. How we got there
  31. 31.  Project team Info Forums Task forces ◦ Simulation planning ◦ Core competencies/training ◦ Workflow Desk simulationsCollaboration
  32. 32.  Services Division•Access Services •Library Service Desk •Stacks •ILL •Branch Libraries & Reserves•Collection Develop.•Data and GIS Services•Learning Commons•Reference / Instruction•Humanities•Area Studies•Sciences•Social SciencesA Wide Range of Teams
  33. 33. Circulation Reference Centralized  Community managed management of schedule schedule  Shared responsibility 1/13 student staff  Very low turnover ratio  Mentored training, High turnover minimal docs Documented,  Communication: organized training email, blog Communication: email, learnlinkA range of approaches
  34. 34. Integrated Separate Services  Admin ◦ Circulation – all staff ◦ Core staff on separate trained in basics teams ◦ Scanner/printer help  Tasks ◦ Directional/stacks asst. ◦ Scheduling Tasks ◦ Supply ordering ◦ Handouts, signs  Services ◦ Advanced circulation ◦ Advanced learning commons ◦ In-depth referenceThe wait and see approach
  35. 35.  Focus on consistent, regular service through transition Regular team meeting – members from Service Desk, Reference/Instruction, Learning Commons Teams Work with Library HR on Team Building– Storming, Norming, Performing Sharing visions, goals New team leader in NovComing together
  36. 36.  Challenge of consistent communication One-way “cross-training” – leads to uneven skills Focus on the desk – collective vs centralized Differing expectations for different staff Adjustment to new team, new space, new manager, large desk community (40-50)…and apart
  37. 37.  Possible integrations: scheduling, training Reference cross-training, new ILS training Patron intelligence/data (Desk Tracker, comment cards) Staffing model – new model for new desk –new position ◦ Existing staffing model: 1 reference, 1 circ supervisor, 1-2 studentsNext steps…
  38. 38.  Recognition that this is an ongoing process Working with Emory Faculty/Staff Assistance Program Off-campus retreat Lunch & a party!Team building goes on
  39. 39. …Congratulations to us!
  40. 40. NORA DETHLOFFUNIVERSITY OF HOUSTON
  41. 41. 3M’s  Library Media  Box
  42. 42. Libramation’s  MediaBank
  43. 43. SYDNEY THOMPSON NEW YORK UNIVERSITY
  44. 44. Delivery Services to theGlobal Network University Sydney Thompson Delivery Services Librarian New York University Division of Libraries ALA Annual Conference: New Orleans, 2011
  45. 45. NYU Global Network University• NYU is now “in and of the city” and “in and of the world.”• NYU New York is the original “portal campus” and NYU Abu Dhabi is our second.• 10 “international academic centers”: in Accra, Ghana; Berlin, Germany, Buenos Aires, Argentina; Florence, Italy; London, England; Madrid, Spain; Paris, France; Prague, the Czech Republic; Shanghai, China; and Tel Aviv, Israel.• 27 additional summer session locations (rotating)
  46. 46. Discovery and Request
  47. 47. All NYU Library Users Outside NYC
  48. 48. Further Information• http://library.nyu.edu/about/facpols.html#page• http://nyu.libguides.com/global• http://www.nyu.edu/global.html• http://nyuad.nyu.edu/• http://nyuad.nyu.edu/academics/library/library .request.materials.html
  49. 49. PAUL SHARPEUNIVERSITY OF MISSOURI SAINT LOUIS
  50. 50. FEASTTWELVE Are you in?

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