ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
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ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski

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Presentation by Zoran Janevski, Ss. Cyril & Methodius University

Presentation by Zoran Janevski, Ss. Cyril & Methodius University

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ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski Presentation Transcript

  •   e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE   INSTITUTE OF ECONOMICS - SKOPJE   Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]
  • e-Procurement Application
    • O fficially launched in April 2006 and eAuction implemented in January 2008.
    • O nline sophistication score ( according to the Capgemini methodology) is 100% , since the year 2008 .
    • Users:
      • Contracting authorities – 1,083 (100% of all in the country)
      • Economic operators – 2,500 (3.3% of all active business entities)
      • Public Procurement Bureau
      • 75% of registered economic operators considered that the automated e-mail notification from the e-Procurement system has reduced the number of human-hours.
      • Still, only 52.7% of all registered economic operators have submitted one or several bids through the system.
      • Only 45.4% of registered users think that the system is very ease or easy to use.
    Zoran Janevski, Ph.D. Brussels, 25 May 2011
  • User Satisfaction and Benefit Zoran Janevski, Ph.D. Brussels, 25 May 2011 a ) User satisfaction b ) User benefit
  • Satisfaction Factors Zoran Janevski, Ph.D. Brussels, 25 May 2011   Score Main factors of satisfaction Trust 4.1 Speed up the process 3.9 Improved communication 3.6 Improved transparency 3.4 Limited corruption 2.9
  • Main Benefits from the e-Procurement System
    • Saving Time – 87.2
    • Saving Money – 71.8
    • Efficient communication – 56.4
    • More transparency – 51.4
    • Better quality – 51.3
    • Improved competitiveness – 48.7
    • Decrease corruption – 40.0
    • Improved financial results – 33.3
    Zoran Janevski, Ph.D. Brussels, 25 May 2011
  • Sustainability - 1 Zoran Janevski, Ph.D. Brussels, 25 May 2011
    • 77% of all users need further upgrades of the existing e-Procurement Application
  • Sustainability - 2 Zoran Janevski, Ph.D. Brussels, 25 May 2011   G2B Application User Satisfaction Score Need for upgrades and improvement E-Tax 4.2 94 Online Employment Registration 4.0 82 Automated System for Management of International Cargo Transport Licenses 3.8 83 EXIM 3.6 84 e-Procurement 3.5 77
  • Upgrading the e-Procurement System
    • Improvement of the stability, accessibility and reliability of the application
    • Further simplification of the business procedures
    • Increasing the level of interactivity and feedback by the responsible institutions
    • Obstacles:
    • insufficient training and the need for seminars for the users of the application
    • lack of public awareness for existence of the e-Procurement application and other e-services
    Zoran Janevski, Ph.D. Brussels, 25 May 2011
  • Improvement Measures
    • D evelopment of self-training electronic modules for the e-Procurement System (and for the procedures as well), especially for the e-Auction .
    • User awareness raising and more trainings for the concept of digital certificate .
    • Trust improvement, because the companies still expressed doubt that the implementation of e-Procurement system could help limit the corruption in the government institutions and improve their transparency.
    Zoran Janevski, Ph.D. Brussels, 25 May 2011
  •   e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE   INSTITUTE OF ECONOMICS - SKOPJE   Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]