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  e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University  „ Ss ...
e-Procurement Application <ul><li>O fficially launched in April 2006  and  eAuction implemented in January 2008. </li></ul...
User  Satisfaction  and Benefit Zoran Janevski, Ph.D. Brussels, 25 May 2011 a )  User satisfaction b )  User benefit
Satisfaction Factors Zoran Janevski, Ph.D. Brussels, 25 May 2011   Score Main factors of satisfaction Trust  4.1  Speed up...
Main Benefits from the e-Procurement System <ul><li>Saving Time – 87.2 </li></ul><ul><li>Saving Money – 71.8 </li></ul><ul...
Sustainability - 1 Zoran Janevski, Ph.D. Brussels, 25 May 2011 <ul><li>77% of all users need further upgrades of the exist...
Sustainability - 2 Zoran Janevski, Ph.D. Brussels, 25 May 2011   G2B Application User Satisfaction Score Need for upgrades...
Upgrading the e-Procurement System <ul><li>Improvement of the stability, accessibility and reliability of the application ...
Improvement Measures <ul><li>D evelopment of  self-training  electronic  modules for the  e-Procurement System (and for th...
  e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University  „ Ss ...
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ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski

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Presentation by Zoran Janevski, Ss. Cyril & Methodius University

Published in: Business, Education
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Transcript of "ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski"

  1. 1.   e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE   INSTITUTE OF ECONOMICS - SKOPJE   Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]
  2. 2. e-Procurement Application <ul><li>O fficially launched in April 2006 and eAuction implemented in January 2008. </li></ul><ul><li>O nline sophistication score ( according to the Capgemini methodology) is 100% , since the year 2008 . </li></ul><ul><li>Users: </li></ul><ul><ul><li>Contracting authorities – 1,083 (100% of all in the country) </li></ul></ul><ul><ul><li>Economic operators – 2,500 (3.3% of all active business entities) </li></ul></ul><ul><ul><li>Public Procurement Bureau </li></ul></ul><ul><ul><li>75% of registered economic operators considered that the automated e-mail notification from the e-Procurement system has reduced the number of human-hours. </li></ul></ul><ul><ul><li>Still, only 52.7% of all registered economic operators have submitted one or several bids through the system. </li></ul></ul><ul><ul><li>Only 45.4% of registered users think that the system is very ease or easy to use. </li></ul></ul>Zoran Janevski, Ph.D. Brussels, 25 May 2011
  3. 3. User Satisfaction and Benefit Zoran Janevski, Ph.D. Brussels, 25 May 2011 a ) User satisfaction b ) User benefit
  4. 4. Satisfaction Factors Zoran Janevski, Ph.D. Brussels, 25 May 2011   Score Main factors of satisfaction Trust 4.1 Speed up the process 3.9 Improved communication 3.6 Improved transparency 3.4 Limited corruption 2.9
  5. 5. Main Benefits from the e-Procurement System <ul><li>Saving Time – 87.2 </li></ul><ul><li>Saving Money – 71.8 </li></ul><ul><li>Efficient communication – 56.4 </li></ul><ul><li>More transparency – 51.4 </li></ul><ul><li>Better quality – 51.3 </li></ul><ul><li>Improved competitiveness – 48.7 </li></ul><ul><li>Decrease corruption – 40.0 </li></ul><ul><li>Improved financial results – 33.3 </li></ul>Zoran Janevski, Ph.D. Brussels, 25 May 2011
  6. 6. Sustainability - 1 Zoran Janevski, Ph.D. Brussels, 25 May 2011 <ul><li>77% of all users need further upgrades of the existing e-Procurement Application </li></ul>
  7. 7. Sustainability - 2 Zoran Janevski, Ph.D. Brussels, 25 May 2011   G2B Application User Satisfaction Score Need for upgrades and improvement E-Tax 4.2 94 Online Employment Registration 4.0 82 Automated System for Management of International Cargo Transport Licenses 3.8 83 EXIM 3.6 84 e-Procurement 3.5 77
  8. 8. Upgrading the e-Procurement System <ul><li>Improvement of the stability, accessibility and reliability of the application </li></ul><ul><li>Further simplification of the business procedures </li></ul><ul><li>Increasing the level of interactivity and feedback by the responsible institutions </li></ul><ul><li>Obstacles: </li></ul><ul><li>insufficient training and the need for seminars for the users of the application </li></ul><ul><li>lack of public awareness for existence of the e-Procurement application and other e-services </li></ul>Zoran Janevski, Ph.D. Brussels, 25 May 2011
  9. 9. Improvement Measures <ul><li>D evelopment of self-training electronic modules for the e-Procurement System (and for the procedures as well), especially for the e-Auction . </li></ul><ul><li>User awareness raising and more trainings for the concept of digital certificate . </li></ul><ul><li>Trust improvement, because the companies still expressed doubt that the implementation of e-Procurement system could help limit the corruption in the government institutions and improve their transparency. </li></ul>Zoran Janevski, Ph.D. Brussels, 25 May 2011
  10. 10.   e-Procurement in Former Yugoslav Republic of Macedonia - User Satisfaction -     25 May 2011, Brussels University „ Ss . CYRIL AND METHODIUS “ - SKOPJE   INSTITUTE OF ECONOMICS - SKOPJE   Zoran Janevski, Ph.D. Associate Professor Ss. Cyril and Methodius University Institute of Economics – Skopje Prolet str. No.1, P.O. 250, 1000 Skopje, FYR of Macedonia Web-site: www.ek-inst.ukim.edu.mk E-mail1: [email_address] E-mail2: [email_address]
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