Epiplex 500 Automated Training/Process Content Creation & Tracking StratBeans Consulting www.stratbeans.com

Content Introduction Epiplex in Action Customer Benefit Realised Enterprise Problems Tackled With Epiplex Strategic Benefits Cost Saving Quality Improvement Operational Benefit Contacts

Introduction

Epiplex in Action

Customer Benefit Realised

Enterprise Problems Tackled With Epiplex

Strategic Benefits

Cost Saving

Quality Improvement

Operational Benefit

Contacts

Introduction Addressing Needs of Global customers - Epiance has more than 250 clients in Global 2000 co.s StratBeans Consulting promoted by IIM -A alumni is knowledge partner of Epiance - Technology development and support backbone is located at Bangalore in India and provides 24* 5 support in all geographies Few Clients- Hero Honda, M&M, Saint Gobain, Jindal Steel Epiplex Journey

- Epiance has more than 250 clients in Global 2000 co.s

StratBeans Consulting promoted by IIM -A alumni is knowledge partner of Epiance

- Technology development and support backbone is located at Bangalore in India and provides 24* 5 support in all geographies

Introduction Initially Epiplex Business Process Platform 500 was developed as Automated Process Documentation and Training solution Epiplex won most innovative company award in 2007 from Microsoft corporation Stratbeans Consulting was founded in 2005 Stratbeans consulting has many offices in India and USA (Houston, Texas) It is managed by IIM Ahmedabad / IIT Alumni and offers innovative IT products IT Services including application development and online marketing In 2006 StratBeans consulting and Epiance started working together as knowledge partners in Learning Management Space

Initially Epiplex Business Process Platform 500 was developed as Automated Process Documentation and Training solution

Epiplex won most innovative company award in 2007 from Microsoft corporation

Stratbeans Consulting was founded in 2005

Stratbeans consulting has many offices in India and USA (Houston, Texas)

It is managed by IIM Ahmedabad / IIT Alumni and offers innovative IT products IT Services including application development and online marketing

In 2006 StratBeans consulting and Epiance started working together as knowledge partners in Learning Management Space

Epiplex in Action contd.. SMEs Performs a process 1 Capture Users Trainees access assigned content for Learning and Dev. from their own location 3 Content Usage Users Users Epiplex generates process content 2 Generate Elearnings Feedback Surveys Quizzes Repository Legacy Content - User Performance - User Activity - Scores - User Feedback 4 Tracking and MIS Senior Management gets MIS

Epiplex In Action Capture all application systems non intrusively Including Web applications, Java applications, Desktop applications and mainframe terminal emulators, citrix based applications Generate “Documents” Give step by step process description in MS Word , pdf ,HTML , PPT , XML formats Generate “Simulations” Re-play the process Allow users to experience the simulated environment and perform process steps Automatic Guidance if some step is not performed correctly Assessments – Two categories Procedural and question bank based Process Modeling Basic workflow model can be drawn for target process/ sub-processes Advanced modeling tool with Epiplex - optional User/ Usage Tracking - optional User registration and tracking of all content for finding best performers and also comparative performance reporting

Capture all application systems non intrusively

Including Web applications, Java applications, Desktop applications and mainframe terminal emulators, citrix based applications

Generate “Documents”

Give step by step process description in MS Word , pdf ,HTML , PPT , XML formats

Generate “Simulations”

Re-play the process

Allow users to experience the simulated environment and perform process steps

Automatic Guidance if some step is not performed correctly

Assessments – Two categories

Procedural and question bank based

Process Modeling

Basic workflow model can be drawn for target process/ sub-processes

Advanced modeling tool with Epiplex - optional

User/ Usage Tracking - optional

User registration and tracking of all content for finding best performers and also comparative performance reporting

Customer Benefits Realized Hartford, a large P&C insurance company used to deploy separate training applications mostly subject matter experts developed simulations and documentation saving over $1M /yr by avoiding deployment costs and saving 80+% time Aetna had wide variation 100-200%, in their claims processing centers. Although they have many management tools, but they could not identify the root cause of the variation. They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.

Hartford, a large P&C insurance company

used to deploy separate training applications

mostly subject matter experts developed simulations and documentation

saving over $1M /yr by avoiding deployment costs and

saving 80+% time

Aetna had wide variation 100-200%, in their claims processing centers.

Although they have many management tools, but they could not identify the root cause of the variation.

They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.

Enterprise Problems Tackled With Epiplex Ensuring Consistency in performance Coping with attrition Replicating Best Practitioners Performance Enterprise wide Improving quality of Training content Training Large Teams repeatedly Reducing Cost of training Reducing Cost of Assessment Better utilisation of SME avilability

Ensuring Consistency in performance

Coping with attrition

Replicating Best Practitioners Performance Enterprise wide

Improving quality of Training content

Training Large Teams repeatedly

Reducing Cost of training

Reducing Cost of Assessment

Better utilisation of SME avilability

Strategic Benefits: Cost Saving Content creation could become faster at-least 80 % manual work can be addressed Reduction in Time and Cost of Training and Support, potentially by 50-70% SMEs would be used more efficiently, in lesser time more elaborate documentation would be possible with better annotations Training time would go down for new hires Similar audio visual content requires expensive flash programmers Since the content can be distributed through multiple channels it should reduce the training cost by creating several self paced training modules The total transition cycle time can be reduced with faster knowledge transfer Total T&L cost can be reduced by improved knowledge transfer and lesser travel required during transitions

Content creation could become faster at-least 80 % manual work can be addressed

Reduction in Time and Cost of Training and Support, potentially by 50-70%

SMEs would be used more efficiently, in lesser time more elaborate documentation would be possible with better annotations

Training time would go down for new hires

Similar audio visual content requires expensive flash programmers

Since the content can be distributed through multiple channels

it should reduce the training cost by creating several self paced training modules

The total transition cycle time can be reduced with faster knowledge transfer

Total T&L cost can be reduced by improved knowledge transfer and lesser travel required during transitions

Strategic Benefits: Quality Improvement Structured templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can be recorded Guided feedback in Simulation reinforces correct path understanding in the business process Simulations helps in benchmarking the best performer performance Agent/ Associate performance improves due to better assimilation of knowledge and skills in the simulated environment Security features data and image masking are done easily application that should not be captured are isolated

Structured templates enforce document standardisation

Maintainability of the content increases

Shortcuts and better ways of doing a process can be recorded

Guided feedback in Simulation reinforces correct path understanding in the business process

Simulations helps in benchmarking the best performer performance

Agent/ Associate performance improves due to better assimilation of knowledge and skills in the simulated environment

Security features

data and image masking are done easily

application that should not be captured are isolated

Strategic Benefits: Operational Efficiency Three levels of support are provided on 24x 5 basis 17 languages supported Better ease of use implies minimal training for Epiplex deployment Epiplex is well suited for business users, minimal technical skills needed Collaborative features are available for content development The content can be easily deployed on the web Epiplex complied with SCROM and AICC standards and therefore the content can be integrated into learning management systems if needed Optionally a Lean LMS can be crafted out of Epiplex technology

Three levels of support are provided on 24x 5 basis

17 languages supported

Better ease of use implies minimal training for Epiplex deployment

Epiplex is well suited for business users, minimal technical skills needed

Collaborative features are available for content development

The content can be easily deployed on the web

Epiplex complied with SCROM and AICC standards and therefore the content can be integrated into learning management systems if needed

Optionally a Lean LMS can be crafted out of Epiplex technology

Simple Benefits Convert Simple PPTs into audio visual elearnings Make them scorm compliant and load on your LMS Create quizzes online

Convert Simple PPTs into audio visual elearnings

Make them scorm compliant and load on your LMS

Create quizzes online

Contact StratBeans Consulting http://www.stratbeans.com/products [email_address] +91 989-997-0269 +91-124-4377657 #1 Unitech Trade Center Ground Floor Sector 43, Gurgaon 122002 Ask us for FREE demo and trial

StratBeans Consulting

http://www.stratbeans.com/products

[email_address]

+91 989-997-0269

+91-124-4377657

#1 Unitech Trade Center

Ground Floor

Sector 43, Gurgaon 122002

Ask us for FREE demo and trial