Welcome and
Introduction
Embedding learning
into the workflow

Laura Overton
@epictalk @towardsmaturity

to follow the eve...
10 years of
Benchmark Research
2003/4

2013

L&D professionals from 2900 organisations 10,000 + learners

@epictalk @towar...
What is driving change?
Comply with new regulations
and legal requirements
Help implement new processes
or new products

8...
Learning beyond the course

86%

94%

want to push
updated
information
to staff

want to speed
up application
of learning
...
How do staff learn best
88% learners
learn from collaboration with team workers
70% learn from Google!
70% learn from supp...
Today’s agenda
• Using technology to support performance
• Enabling sharing and collaboration
• Using learning portals to ...
What project do you want to take
ideas away for?

@epictalk @towardsmaturity

to follow the event on Twitter, use the hash...
A time for action!

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
Designing great job aids

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
26% of L&D leaders agree that they train classroom trainers to use
technology to extend learning beyond the classroom
– Ri...
“

Never introduce anything into
the classroom that you don’t
expect learners to use back
in the workplace
Bob Mosher

@ep...
Job aid exercise
Project Name:
What do we need the
job aid to help us do?

Who do we need to get
involved to reach out
to ...
Practical ways of supporting
sharing and collaboration

@epictalk @towardsmaturity

to follow the event on Twitter, use th...
Discussion
What practical things can L&D
do to support collaboration?
1. Encourage individuals to find their own job aids....
Personal Knowledge Management

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
Discussion
What skills do L&D need to develop
themselves to enable sharing
and collaboration?

@epictalk @towardsmaturity
...
ConnectedWorkplace.co.uk

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
Tips for engaging stakeholders

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
Discussion
How can we engage managers
and stakeholders better
in performance support?

@epictalk @towardsmaturity

to foll...
Lessons learnt
Laura Overton

@epictalk @towardsmaturity

to follow the event on Twitter, use the hashtag #LNperformance
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LearningNow: performance support – Laura Overton

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Towards Maturity's Laura Overton facilitated Epic's LearningNow: performance support event in London on 28th November 2013. These are her slides from the day, including the introduction about the Towards Maturity Benchmark and the discussion topics. Find out more about how performance support can aid training and improve the e-learning experience.

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  • BIG thank you to @towardsmaturity ambassadors who ensure findings are freely available http://ow.ly/qzEp7 #bethebest13 #lsgwebinar
  • 86% looking to technology to push updated information to staff but only 26% are achieving this94% of organisations want to speed up the application of learning back in the work place but only 19% are achieving this
  • Most effective ways for learners to learn their job is collaboration and google!
  • Supporting learning with technology for an international audienceTraditionally via e-learning – introducing two e-learning examples – FCO & DFIDCan also now be done via mobile learningWhat we understand by the term by mobile learningWhat we will cover in today’s sessionBenefits (more access, immediate access) and challenges (multiplicity of devices and operating systems)Research results – what works best and for whom
  • LearningNow: performance support – Laura Overton

    1. 1. Welcome and Introduction Embedding learning into the workflow Laura Overton @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    2. 2. 10 years of Benchmark Research 2003/4 2013 L&D professionals from 2900 organisations 10,000 + learners @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    3. 3. What is driving change? Comply with new regulations and legal requirements Help implement new processes or new products 84% 36% 89% 40% 89% Develop a better qualified work force 59% Provide a faster response to changing business conditions 93% 47% 91% Increase productivity 49% 89% Improve customer satisfaction 52% Improve staff – satisfaction/retention/motivation 94% 55% 2013 N=447 % of or participants wanting this benefit @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance 2008 N=261
    4. 4. Learning beyond the course 86% 94% want to push updated information to staff want to speed up application of learning at work 19% 26% achieving it achieving it @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    5. 5. How do staff learn best 88% learners learn from collaboration with team workers 70% learn from Google! 70% learn from supportive managers 70% learn from supportive managers 3 in 5 learn from the course but 88% want to learn at their own pace @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    6. 6. Today’s agenda • Using technology to support performance • Enabling sharing and collaboration • Using learning portals to drive performance • Collaboration and ideas – Designing job aids – Encouraging collaboration – Engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    7. 7. What project do you want to take ideas away for? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    8. 8. A time for action! @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    9. 9. Designing great job aids @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    10. 10. 26% of L&D leaders agree that they train classroom trainers to use technology to extend learning beyond the classroom – Rising to 67% top learning companies Only 26% agree that their staff have access to online job aids – Rising to 51% top learning companies @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    11. 11. “ Never introduce anything into the classroom that you don’t expect learners to use back in the workplace Bob Mosher @epictalk @towardsmaturity ” to follow the event on Twitter, use the hashtag #LNperformance
    12. 12. Job aid exercise Project Name: What do we need the job aid to help us do? Who do we need to get involved to reach out to learners? What technologies/Media are most appropriate for job aid? How do we validate success? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    13. 13. Practical ways of supporting sharing and collaboration @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    14. 14. Discussion What practical things can L&D do to support collaboration? 1. Encourage individuals to find their own job aids. 2. . Help individuals build their own professional network 3. Encourage individuals to share what they find 4. . Help them build their own job aids 5. Encourage co-creation of resources @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    15. 15. Personal Knowledge Management @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    16. 16. Discussion What skills do L&D need to develop themselves to enable sharing and collaboration? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    17. 17. ConnectedWorkplace.co.uk @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    18. 18. Tips for engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    19. 19. Discussion How can we engage managers and stakeholders better in performance support? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    20. 20. Lessons learnt Laura Overton @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance

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