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LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
LearningNow: performance support – Laura Overton
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LearningNow: performance support – Laura Overton

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Towards Maturity's Laura Overton facilitated Epic's LearningNow: performance support event in London on 28th November 2013. These are her slides from the day, including the introduction about the …

Towards Maturity's Laura Overton facilitated Epic's LearningNow: performance support event in London on 28th November 2013. These are her slides from the day, including the introduction about the Towards Maturity Benchmark and the discussion topics. Find out more about how performance support can aid training and improve the e-learning experience.

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  • BIG thank you to @towardsmaturity ambassadors who ensure findings are freely available http://ow.ly/qzEp7 #bethebest13 #lsgwebinar
  • 86% looking to technology to push updated information to staff but only 26% are achieving this94% of organisations want to speed up the application of learning back in the work place but only 19% are achieving this
  • Most effective ways for learners to learn their job is collaboration and google!
  • Supporting learning with technology for an international audienceTraditionally via e-learning – introducing two e-learning examples – FCO & DFIDCan also now be done via mobile learningWhat we understand by the term by mobile learningWhat we will cover in today’s sessionBenefits (more access, immediate access) and challenges (multiplicity of devices and operating systems)Research results – what works best and for whom
  • Transcript

    • 1. Welcome and Introduction Embedding learning into the workflow Laura Overton @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 2. 10 years of Benchmark Research 2003/4 2013 L&D professionals from 2900 organisations 10,000 + learners @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 3. What is driving change? Comply with new regulations and legal requirements Help implement new processes or new products 84% 36% 89% 40% 89% Develop a better qualified work force 59% Provide a faster response to changing business conditions 93% 47% 91% Increase productivity 49% 89% Improve customer satisfaction 52% Improve staff – satisfaction/retention/motivation 94% 55% 2013 N=447 % of or participants wanting this benefit @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance 2008 N=261
    • 4. Learning beyond the course 86% 94% want to push updated information to staff want to speed up application of learning at work 19% 26% achieving it achieving it @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 5. How do staff learn best 88% learners learn from collaboration with team workers 70% learn from Google! 70% learn from supportive managers 70% learn from supportive managers 3 in 5 learn from the course but 88% want to learn at their own pace @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 6. Today’s agenda • Using technology to support performance • Enabling sharing and collaboration • Using learning portals to drive performance • Collaboration and ideas – Designing job aids – Encouraging collaboration – Engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 7. What project do you want to take ideas away for? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 8. A time for action! @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 9. Designing great job aids @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 10. 26% of L&D leaders agree that they train classroom trainers to use technology to extend learning beyond the classroom – Rising to 67% top learning companies Only 26% agree that their staff have access to online job aids – Rising to 51% top learning companies @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 11. “ Never introduce anything into the classroom that you don’t expect learners to use back in the workplace Bob Mosher @epictalk @towardsmaturity ” to follow the event on Twitter, use the hashtag #LNperformance
    • 12. Job aid exercise Project Name: What do we need the job aid to help us do? Who do we need to get involved to reach out to learners? What technologies/Media are most appropriate for job aid? How do we validate success? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 13. Practical ways of supporting sharing and collaboration @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 14. Discussion What practical things can L&D do to support collaboration? 1. Encourage individuals to find their own job aids. 2. . Help individuals build their own professional network 3. Encourage individuals to share what they find 4. . Help them build their own job aids 5. Encourage co-creation of resources @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 15. Personal Knowledge Management @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 16. Discussion What skills do L&D need to develop themselves to enable sharing and collaboration? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 17. ConnectedWorkplace.co.uk @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 18. Tips for engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 19. Discussion How can we engage managers and stakeholders better in performance support? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
    • 20. Lessons learnt Laura Overton @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance

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