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LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
LearningNow: performance support – Simon Martin
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LearningNow: performance support – Simon Martin

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Experian's Simon Martin presented at Epic's LearningNow event in partnership with Towards Maturity on 28th November 2013. Simon explained how Epic helped Experian create a solution for their …

Experian's Simon Martin presented at Epic's LearningNow event in partnership with Towards Maturity on 28th November 2013. Simon explained how Epic helped Experian create a solution for their cross-selling training, and how this worked so well as performance support.

Published in: Education, Technology, Business
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  • 1. Using learning portals to drive performance Simon Martin Managing Director, Cross-Channel Marketing Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 2. A global leader @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 3. Our learning challenge and opportunity @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 4. Approach Project Kick-off and Materials Development 3/12 Draft VP and Messaging Foundation Work Session Team Meeting 3/19 Project Leads Meeting 3/26 4/02 4/09 4/16 4/23 Executive and Stakeholder Interviews @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance Approved Final Version 6/23 Review and Refinement 7/23
  • 5. Why not commission a course? • • • • Breadth and depth knowledge needs Different needs by person Avoid the feeling of being on a course Global access to SharePoint ? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 6. @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 7. Data Management Analytics Platforms Expertise Global Network @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 8. The end result: Discover Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 9. The end result: Discover Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 10. Lessons learned: Lesson 1 Lesson 2 Lesson 3 Stakeholder engagement Scope definition and proof of concept Ongoing engagement plan @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 11. Thank you Simon Martin Managing Director, Cross-Channel Marketing Experian
  • 12. Tips for engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  • 13. Discussion How can we engage managers and stakeholders better in performance support? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance

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