Taff HA Presentation, PR Network

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Elaine Ballard, Chief Executive of Taff Housing Associations addresses the PR Network.

Elaine Ballard, Chief Executive of Taff Housing Associations addresses the PR Network.

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Transcript

  • 1. TAFF HOUSING ASSOCIATION CHC PR NETWORK PRESENTATION 2 nd June 2009
  • 2. ABOUT TAFF
    • AROUND 1100 PROPERTIES
    • £7M + TURNOVER
    • LANDLORD OPERATION EXCLUSIVELY CARDIFF
    • SUPPORT CONTRACTS – CARDIFF, VALE, NEWPORT
    • 130 STAFF
  • 3. MANAGEMENT STRUCTURE
    • LEADERSHIP TEAM
    • OPERATIONAL MANAGEMENT TEAM
    • DEPARTMENTS AND TEAMS
    • 6 LOCATIONS
    • CROSS FUNCTIONAL AND MULTI LEVEL WORKING
  • 4. VISION & VALUES
    • PROVIDER, PARTNER & EMPLOYER OF CHOICE
    • ACCOUNTABILITY, EQUALITY, FLEXIBILITY, OPENNESS, PROFESSIONALISM, & QUALITY
  • 5. OUR THEMES
      • A VALUES DRIVEN CULTURE
      • COMMUNICATION & BUY IN
      • MAKE IT EASY
      • WIN-WIN
      • TREAT PEOPLE AS INDIVIDUALS
  • 6. WHAT WE DO
    • MUMS & BABIES UNIT, PLAYWORKER
    • LEAVING CARE & OTHER VULNERABLE YOUNG WOMEN
    • SOMALI ELDERS SCHEME
    • 9 MANAGING PARTNERS
    • REFUGEE SCHEMES/ WORK EXPERIENCE
  • 7. CONT…
    • SPECIALIST FORENSIC SERVICE
    • OLDER PEOPLE’S SERVICES – COMMUNITY BASED
    • RANGE OF CUSTOMER INVOLVEMENT OPTIONS
    • B2B
    • TIMEBANKS
    • BME HANDBOOK & WEBSITE www.bmehousingplus.co.uk
    • INTEGRATE MEMBER
  • 8. CONT…
    • SUMMER SCHOOL FOR TENANT BOARD MEMBERS
    • IT PROJECTS FOR OLDER PEOPLE
    • KITCHEN DLO
    • HOMELESSNESS ASSISTANCE PROJECT
    • OUTCOMES STAR
    • SHMG FUNDED EMPLOYMENT PROJECTS
    • HR COLLABORATION
  • 9. INTERNAL COMMUNICATION
    • INDUCTION – ‘on job’ and one day session
    • INTRANET
    • STAFF CHARTER
    • BRIEFINGS EVERY 2 MONTHS
    • WRITTEN BRIEFING AFTER EVERY BOARD MEETING
    • MONTHLY STAFF NEWSLETTER
    • STAFF FORUM
    • STAFF CONFERENCES
  • 10. MOTIVATION
    • PSYCHOMETRICS
    • ENABLING PEOPLE TO BE AMBASSADORS
    • EMPOWERING AND GIVING THE RIGHT TOOLS
    • LEAN
    • MONTHLY CUSTOMER SERVICE AWARDS
    • ANNUAL TAFFTA’S
    • BEST WORKPLACE
  • 11. IMPLEMENTATION
    • BUSINESS PLAN – SMALL NO OF STRATEGIC AIMS
    • TASKS AND ACTION GROUPS FORMED WITHIN EACH
    • STAFF DRAWN FROM ALL AREAS OF BUSINESS
    • LT & BOARD SPONSOR FOR EACH STRATEGIC AIM
    • MONTHLY PROGRESS WITHIN GROUPS, QUARTERLY REPORT BACK TO WHOLE ORGANISATION
    • INTEGRATED INTO APPRAISAL/ PERFORMANCE MANAGEMENT PROCESS
  • 12. EXTERNAL COMMUNICATION
    • EVERY 3 YEARS – STAKEHOLDER AND TENANT/ SERVICE USER SURVEYS
    • WEBSITE
    • CUSTOMER NEWSLETTER
    • EVENTS
    • TENANTS’ HANDBOOK
    • LEAFLETS
  • 13. CUSTOMER INVOLVEMENT
    • PRIORITIES COME FROM SURVEY
    • CUSTOMER INVOLVEMENT ADVISORY PANEL CREATES PLAN
    • Customer Information Panel
    • Individual Tenants’ & Residents’ associations
    • Tenant focus groups (including the BME Contact Group, and Young Persons Board)
    • Tenant survey groups
    • Exit surveys
    • Follow-up visits
    • Repairs satisfaction surveys
    • ASB satisfaction surveys
  • 14. INVOLVEMENT OPTIONS cont..
    • Social events/community projects
    • Time Banks
    • Complaints and compliments – including the ‘you said, we did’ board
    • Information Tenants
    • Customers on staff interview panels
    • Tenant lunches
    • Involving tenants in scheme inspections
    • Involving tenants in writing articles for the newsletter, and on the editorial panel for the newsletter
    • Prize draws
  • 15. ON THE HORIZON
    • NEW WEBSITE
    • FOCUS ON OLDER PERSONS SERVICES
    • INTERMEDIATE RENTS AND OTHER INNOVATIVE FINANCE MODELS
    • MORE WORK ON JOBS & TRAINING
    • MORE COMMUNITY DEVELOPMENT WORK
    • PEOPLE & POTENTIAL MANAGEMENT STRATEGY
    • FINANCIAL INCLUSION
    • SUSTAINABILITY
  • 16. ANY QUESTIONS?