The DTCC Learning Group

 Partners in Learning. Leaders in Solutions.
Partners in Learning. Leaders in solutions.
                  Partners in Learning Leaders in solutions


                ...
Partners in Learning. Leaders in solutions.
            Partners in Learning Leaders in solutions


The DTCC Learning Grou...
Partners in Learning. Leaders in solutions.
             Partners in Learning. Leaders in solutions.

The DTCC Learning Gr...
Partners in Learning. Leaders in solutions.
            Partners in Learning. Leaders in solutions.

The DTCC Learning Gro...
Partners in Learning. Leaders in solutions.
               Partners in Learning. Leaders in solutions.
 The DTCC Learning ...
Partners in Learning. Leaders in solutions.
               Partners in Learning. Leaders in solutions.
 The DTCC Learning ...
Partners in Learning. Leaders in solutions.
               Partners in Learning. Leaders in solutions.
 The DTCC Learning ...
Partners in Learning. Leaders in solutions.
               Partners in Learning. Leaders in solutions.

              The ...
Partners in Learning. Leaders in solutions.
               Podcast. Audio or visual file  that you can download at any tim...
Partners in Learning. Leaders in solutions.
               Webinar. A Webinar is a live, interactive session led by a Lear...
Partners in Learning. Leaders in solutions.
       Simulation. A guided tour, interactive illustration of a workflow, proc...
Partners in Learning. Leaders in solutions.
               Help File.  A file within the application which help users use ...
Partners in Learning. Leaders in solutions
               User Guide.  A readily available document which explains how to ...
Partners in Learning. Leaders in solutions.
                  eLearning.  An online, self‐paced, on‐demand course.




•Po...
Partners in Learning. Leaders in solutions.
Webcast. A Webcast is a prerecorded training session (classroom or Webinar) de...
Partners in Learning. Leaders in solutions.




•Podcasts           •Podcasts
•Webinars           •Webinars               ...
Partners in Learning

The DTCC Learning Group Partners with our customers as business consultants
to help them achieve a g...
Partners in Learning


The DTCC Learning Group partners with our customers as business consultants
to help them achieve a ...
Partners in Learning


The DTCC Learning Group
Partners in Learning

       The DTCC Learning Group


Learn. 
•Leadership and professional
development track
•ROI methodo...
Partners in Learning
Partners in Learning

 The DTCC Learning Group Partners with our customers as business consultants
 to help them achieve a...
Partners in Learning
The DTCC Learning Group partners, learns and engages with our customers
through customized solutions,...
Partners in earning. eaders in solutions
  Partners in Learning. Leaders in solutions


       The DTCC Learning Group Inv...
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The Dtcc Learning Group Pp Mc

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The Dtcc Learning Group Pp Mc

  1. 1. The DTCC Learning Group Partners in Learning. Leaders in Solutions.
  2. 2. Partners in Learning. Leaders in solutions. Partners in Learning Leaders in solutions The DTCC Learning Group Philosophy: Group Philosophy: Think.  Solve business issues with learning solutions Act. A t Partner with our customers and help them achieve a greater  h dh l h h standard of excellence and performance through learning solutions Engage. Communicate, share and facilitate   DTCC Relationship Management   DTCC Customer Help Center DTCC Product Management  Value. DTCC Customer
  3. 3. Partners in Learning. Leaders in solutions. Partners in Learning Leaders in solutions The DTCC Learning Group Process is managed with the customer in mind. We apply our philosophy of think, act, and engage to every request made by our internal DTCC groups or directly by the customer. Six Sigma Think. Act. Engage. •Assess request   •Apply best practices •Progress meetings  •Assign consultant or team •Create solution •Post‐needs analysis •Conceive strategy to align •Post‐evaluation with business needs with business needs •Monthly course availability •Monthly course availability  newsletter
  4. 4. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group Process is managed with the customer in mind. g p g We apply our p pp y philosophy p y of think, act, and engage to every request made by our internal DTCC groups or directly by the customer. Product Portfolio Think. Think VP  Manager •Assess request   PM Debbie Vicoli Kaliym Islam Product Portfolio •Assign consultant or team •Conceive strategy to align Manager with business needs Trish Ryan Director  Manager Strategic Learning Analytics &Technology Bobbi Edwards Nashid Salahuddin Manager Delivery Services Roger Roess
  5. 5. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group Process is managed with the customer in mind. g p g We apply our p pp y philosophy p y of think, act, and engage to every request made by our internal DTCC groups or directly by the customer. Product Portfolio Manager VP  VP PM Debbie Vicoli Act. Six Sigma Kaliym Islam Product Portfolio Training Black Belt Manager •Apply best practices Trish Ryan •Create solution Green Belt Green Belt Director  Manager Strategic Learning  Analytics &Technology Bobbi Edwards Nashid Salahuddin Green Belt Training Manager Delivery Services Roger Roess Green Belt
  6. 6. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group Engages our customer through various communication channels, performance reports, quantitative and qualitative data driven reports. Engage.  •Progress meetings •Post‐analysis/opportunities •Post‐evaluation/summary •Monthly course availability  newsletter
  7. 7. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group Engages our customer through various communication channels, performance reports, quantitative and qualitative data driven reports. Engage.  •Progress meetings  •Post‐analysis/opportunities •Post evaluation/summary •Monthly course availability  newsletter
  8. 8. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group Engages our customer through various communication channels, performance reports, quantitative and qualitative data driven reports. Engage.  •Performance reviews  •Post‐analysis/opportunities •Post‐evaluation/summary •Monthly course availability  newsletter
  9. 9. Partners in Learning. Leaders in solutions. Partners in Learning. Leaders in solutions. The DTCC Learning Group US: We develop learning solutions for our customers that result in the more effective use of the products and services of DTCC subsidiaries. Train.  New hire or retraining needs, and customer onboarding  Educate. Needs analysis, product updates, data and  performance reports  Learn. Develop continuous learning opportunities, professional development Learn Develop continuous learning opportunities professional development Training Education Learning •Podcasts •Podcasts •DTCC Certification Level 1 •Webinars •Webinars •Settlement •Clearance •Simulations •eLearning •Securities Processing Securities Processing •Help Files •Webcasts •Corporate Actions •User Guides •Instructor‐Led •Customized Solutions Classroom •Online Learning communities
  10. 10. Partners in Learning. Leaders in solutions. Podcast. Audio or visual file  that you can download at any time. •DTCC Certification Level 1 •Podcasts •Podcasts •Settlement •Webinars •Webinars •Clearance Si l ti •Simulations •eLearning •Securities Processing •Securities Processing •Help Files •Webcasts •Corporate Actions •User Guides •Instructor‐Led •Customized Solutions Classroom •Online Learning communities
  11. 11. Partners in Learning. Leaders in solutions. Webinar. A Webinar is a live, interactive session led by a Learning Trainer . •DTCC Certification Level 1 •Podcasts •Podcasts •Settlement •Webinars •Webinars •Clearance Si l ti •Simulations •eLearning •Securities Processing •Securities Processing •Help Files •Webcasts •Corporate Actions •User Guides •Instructor‐Led •Customized Solutions Classroom •Online Learning communities
  12. 12. Partners in Learning. Leaders in solutions. Simulation. A guided tour, interactive illustration of a workflow, procedure, or case study. •DTCC Certification Level 1 •Podcasts •Podcasts •Settlement •Webinars •Webinars •Clearance •Simulations •eLearningg •Securities Processing •Securities Processing •Webcasts •Corporate Actions •Help Files •Instructor‐Led •Customized Solutions •User Guides Classroom •Online Learning communities
  13. 13. Partners in Learning. Leaders in solutions. Help File.  A file within the application which help users use DTCC systems. •DTCC Certification Level 1 •Podcasts •Podcasts •Settlement •Webinars •Webinars •Clearance Simulations •Simulations •eLearningg •Securities Processing •Securities Processing •Help Files •Webcasts •Corporate Actions •Instructor‐Led •Customized Solutions •User Guides Classroom •Online Learning communities
  14. 14. Partners in Learning. Leaders in solutions User Guide.  A readily available document which explains how to use DTCC systems. Quick Reference GUIDE Quick Reference GUIDE About this Guide The Th purpose of this guide is to explain the process f thi id i t l i th for submitting buy-ins to NSCC’s CNS (Continuous Net Settlement system) using the SMART/Track for Buy-ins application. Included are the steps and timelines for CNS buy-ins and retransmittals, cutoff times for submission, and answers to frequently asked questions. For d t il d F a detailed explanation of th SMART/Track f l ti f the SMART/T k for Buy-ins system, refer to the SMART/Track for Buy- ins User Guide or click the Help button in the browser application. For more information about the Continuous Net Settlement System, refer to the Settlement Service Guide at: http://www.dtcc.com/products/training/EDL_index.p hp SMART/Track CNS Buy-ins Buy- SMART/Track CNS Buy-ins Buy- 11/20/2008 11/20/2008 •DTCC Certification Level 1 •Podcasts •Podcasts •Settlement •Webinars •Webinars •Clearance Simulations •Simulations •eLearningg •Securities Processing •Securities Processing •Help Files •Webcasts •Corporate Actions •User Guides •Instructor‐Led •Customized Solutions Classroom •Online Learning communities
  15. 15. Partners in Learning. Leaders in solutions. eLearning.  An online, self‐paced, on‐demand course. •Podcasts •Podcasts •DTCC Certification Level 1 •Webinars •Webinars •Settlement Simulations •Simulations •eLearning Clearance •Clearance •Help Files •Webcasts •Securities Processing •User Guides •Instructor‐Led •Corporate Actions Classroom •Customized Solutions •Online Learning communities
  16. 16. Partners in Learning. Leaders in solutions. Webcast. A Webcast is a prerecorded training session (classroom or Webinar) delivered online. •Podcasts •Podcasts •DTCC Certification Level 1 •Webinars •Webinars •Settlement Simulations •Simulations e ea •eLearningg Clearance •Clearance •Help Files •Webcasts •Securities Processing •User Guides •Instructor‐Led •Corporate Actions Classroom •Customized Solutions •Online Learning communities
  17. 17. Partners in Learning. Leaders in solutions. •Podcasts •Podcasts •Webinars •Webinars •DTCC Certification Level 1 •Simulations •eLearning •Settlement •Clearance •Help Files •Webcasts •Securities Processing •User Guides •Instructor‐Led •Corporate Actions Classroom •Customized Solutions •Online Learning communities
  18. 18. Partners in Learning The DTCC Learning Group Partners with our customers as business consultants to help them achieve a greater standard of excellence and performance through  p g p g learning solutions. •DTCC Certification Level 1 •Settlement •Clearance •Securities Processing •Corporate Actions •Customized Solutions •Online Learning communities
  19. 19. Partners in Learning The DTCC Learning Group partners with our customers as business consultants to help them achieve a greater standard of excellence and performance through  learning solutions.
  20. 20. Partners in Learning The DTCC Learning Group
  21. 21. Partners in Learning The DTCC Learning Group Learn.  •Leadership and professional development track •ROI methodology
  22. 22. Partners in Learning
  23. 23. Partners in Learning The DTCC Learning Group Partners with our customers as business consultants to help them achieve a greater standard of excellence and performance through  learning solutions tailored to their needs learning solutions tailored to their needs. Case Study ‐ customized solution for major  financial services institution   Coursew are: • In‐classroom training (phase 1) In‐classroom training (phase 1) The exercises, examples and/or simulations presented helped me understand , p the content. p p • eLearning &webinar (phase 2)   31% 1% • Certification Level 1 Pilot with ROI analysis Strongly Agree Agree 68% Neutral Coursew are: The exercises, examples and/or simulations presented helped me understand the content. 1% 31% Strongly Agree Agree 68% Neutral Return on Investment 100% 80% 60% 40% 20% Perceived Increase in Skill: 0% Rate your INCREASE in skill level or know ledge of this content before versus This training w as a w orthw hile This training w as a w orthw hile after the training. investment in my career investment for my employer. 25% Strongly Agree 70.21% 69.15% •DTCC Certification Level 1 Agree 23.40% 24.47% 20% Neutral 6.38% 6.38% •Settlement 15% Disagree Strongly Disagree 0% 0% 0% 0% •Clearance 10% 5% •Securities Processing •Securities Processing 0% 10 - 40% 50% 60% 70% 80% 90% 100% Blank •Corporate Actions 30% •Customized Solutions •Online Learning communities
  24. 24. Partners in Learning The DTCC Learning Group partners, learns and engages with our customers through customized solutions, pilot programs,  learning events, focus groups and an industry  online learning community.
  25. 25. Partners in earning. eaders in solutions Partners in Learning. Leaders in solutions The DTCC Learning Group Invites You To: Group Invites You To: Think.  How can DTCC and The DTCC Learning Group help solve your business issues with learning solutions? Act.  Contact your DTCC Relationship Manager to discuss your needs Engage.   Visit us: www.dtcc.com/products/training Email us: training_administrator@dtcc.com  Call us: 888.258.6393 Call us: 888 258 6393
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