Prosperity catalyst for 13th feb bl

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Prosperity catalyst for 13th feb bl

  1. 1. Prosperity Catalysts: Libraries making an impact on the economic agenda Barbara Leigh – Principal Librarian Carl Dorney – Central Library Manager
  2. 2. Workshop Outcomes • Why prosperity matters to a catalyst council and how Libraries are relevant • How Libraries can be catalysts • How to identify and connect with potential partners to attract their active collaboration with Libraries • How to shape and communicate the Library economic offer • Ways of measuring and demonstrating impact
  3. 3. Journeying to the centre
  4. 4. The Council Plan
  5. 5. The Council Plan
  6. 6. Increasing the wellbeing of communities • Safe • Healthy • Prosperous • Strong sense of place and belonging
  7. 7. Helping you take charge of your life • • • • Making informed choices Self service Get involved Strong sense of place and belonging
  8. 8. Making the wheels turn Council Plan Customer Relationship Strategy Library Strategy
  9. 9. “.. a substance that speeds up a chemical reaction, but is not consumed by a reaction..” •Welcoming •Weekend-rich opening hours •Countywide locations •Community hubs •Constant & trusted •Safe & neutral •Universal appeal •Wide customer base •Information specialists •Knowledge surround •Customer Insight •Digital signage / Wifi •Free E-Friday
  10. 10. Mapping the opportunities •Political •Strategic •Delivery Partners •Catalyst
  11. 11. STRATEGIC POLITICAL Mapping the opportunities Officers Economic Regeneration Officers Director Elected Members Assistant Director Cabinet Member Chief Executive Local Enterprise Partnership (NEP) Districts/Boroughs/County University Worklessness Steering Group/Forum Library Service DELIVERY PARTNERS University Credit Unions Debt Advice JCP CAB Connexions Children’s Centres Community Legal Service Enterprise Solutions Northampton Institute of Chartered Accountants HMRC Colleges Housing Associations National Careers Service Providers: Options 2 Evolve your Future Rachel Mallows Company New Ark Foundation BME Local Businesses (Pro Bono) Business Ambassadors CATALYST Community Volunteers (e.g. IT Buddies) Time Bank Social Enterprise (University) Sustainability Donations/Bequests Customer to customer Social Capital Local Businesses Impact Stories Library Advisory Group Conversation Cafes (BME) Literacy/Numeracy Groups Volunteers into paid work Hatcheries
  12. 12. Meet the key strategic partner...
  13. 13. Learning points • • • • • Why prosperity matters How Libraries can be catalysts Identifying the Library offer Mapping the opportunities Identifying the key partners
  14. 14. Customer Journey • Customer wants a job and needs to build confidence • Borrows from the Change! Collection and volunteers to gain experience • Connects with the community • Achieves employment goal • Supports library through donation
  15. 15. New York
  16. 16. STRATEGIC POLITICAL Mapping the opportunities Officers Economic Regeneration Officers Director Elected Members Assistant Director Cabinet Member Chief Executive Local Enterprise Partnership (NEP) Districts/Boroughs/County University Worklessness Steering Group/Forum Library Service DELIVERY PARTNERS University Credit Unions Debt Advice JCP CAB Connexions Children’s Centres Community Legal Service Enterprise Solutions Northampton Institute of Chartered Accountants HMRC Colleges Housing Associations National Careers Service Providers: Options 2 Evolve your Future Rachel Mallows Company New Ark Foundation BME Local Businesses (Pro Bono) Business Ambassadors CATALYST Community Volunteers (e.g. IT Buddies) Time Bank Social Enterprise (University) Sustainability Donations/Bequests Customer to customer Social Capital Local Businesses Impact Stories Library Advisory Group Conversation Cafes (BME) Literacy/Numeracy Groups Volunteers into paid work Hatcheries
  17. 17. Our Enterprise Hub Offer • Face to face support – Signposting – Regular drop-in sessions – Bookable one to ones • Programme of Workshops – – – – – Is it for me? HMRC – Tax for the Self Employed Writing your business plan Social media for business development Social Enterprise
  18. 18. Our Enterprise Hub Offer • Online Resources – – – – – COBRA KOMPASS E-bulletin Social media Digital Signage • Networking Opportunities – – – – Launch Event Job Club Xtra Networking Events Digital skill share
  19. 19. The Enterprise Hub Journey Information resources Effective Websites Social Media Is it for me? Networking Start-Up Grant Tax & Finance Business Planning Mentoring
  20. 20. Impact • Standard monitoring • Statistics • Customer Journeys as “Impact Stories” – – – – Change zone Volunteering Enterprise Employment
  21. 21. Customer stories...
  22. 22. Learning points • Northamptonshire Libraries’ journey • How to get buy-in • How to promote the offer • The importance of measuring impact
  23. 23. What next..? • Extending the reach of the Enterprise Hub • Enterprising Libraries – Arts Council funding • Tailoring the offer with partners • On-line skills exchange • Library Hatcheries

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