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Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
Lean thinking - Northamptonshire libraries
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Lean thinking - Northamptonshire libraries

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Transcript

  • 1. From process to people: our story
  • 2. Efficiency is doing things right; effectiveness is doing the right thing... Peter F Druker
  • 3. Key outcomes: • For our Customers: A good experience at every library, on every visit • For our Staff: Great job satisfaction, focusing on customers not processes • For the Organisation: Provide best value services, enhancing the reputation. Delivering services and outcomes for Northamptonshire County Council
  • 4. Removing the boulders, smoothing the flow
  • 5. Never ending cycle of process...
  • 6. From this....
  • 7. And this.....
  • 8. And this...!
  • 9. To this
  • 10. Thinking Lean...
  • 11. Normality Curve
  • 12. Green line
  • 13. Positives and negatives Positives of the current way Positives of the new way Negatives of the current way Negatives of the new way
  • 14. 27,000 hours

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