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Welcome to a short overview of Enterprise Mentor.
In the next 10 slides, you’ll learn exactly what Enterprise Mentor is, how you can use it to develop your people, and why it can be a key tool to help the growth of your business.
You'll also learn why turning your line-managers into mentors is critical to improving your organization's revenues and profits.
But first let's start by looking at the big picture, and examine the high-level goals which, arguably, every business around the world works towards.
These are most likely the same goals you want to achieve in your own company too.
Regardless of your industry, whether you sell products or services, or B2B or B2C, your CEO, VPs, executives and Directors all want to see more revenue and profit growth – from turning more prospects into paying customers, turning more customers into repeat customers – and turning more repeat customers into referral customers.
Your executives want to retain more of your existing clients and stop loosing customers through churn.
They want your company to be relevant to your customers, to stand out above your competitors - and to be known for excellence and an unsurpassed attention to customers' needs.
Ask the same business leaders what they want from your employees and it’s a greater level of performance and productivity.
It's more engaged and motivated employees.
It’s a higher level of morale in your teams, and it's keeping hold of and retaining your key staff, the very people who are instrumental in driving your business forward.
In recent years there have been many studies by leading HR consultancies around the world, such as Towers Perrrin, the Gallup Organization and Watson Wyatt who have conclusively proven the link between engaged passionate employees and higher levels of business growth.
Simply put, engaged employees lead to engaged customers, which lead to higher levels of revenue and profits.
Whereas if your employees are unengaged, have low morale and are indifferent to your company, then your customers pick up on this and feel unengaged too, which naturally leads to lower levels of revenue and profits.
Therefore the key to consistently growing your business is to create teams of passionate, motivated and engaged employees - who put your customers at the centre of everything they do, and believe passionately in your business.
When your prospects and customers pick up on the belief, confidence and energy of your employees, it gives them more and more reasons to buy from you, buy again and then recommend you.
We have found that the key to creating engaged employees are line-managers.
Line-managers have an untold impact on the level of engagement and morale of your employees.
Your line-managers can inspire your employees to achieve more than they ever thought possible, or they can crush the spirits of your teams and strangle the life and energy out of individuals.
As a business leader, you must recognise the crucial role your line-managers play in the growth of your company and give them the tools to become better man-managers and mentors, so they take on the responsibility for getting the best from your employees.
The morale and engagement of employees in your organisation is not solely the responsibility of your HR or Learning and development departments. Although HR and L&D are key influencers, the day-to-day level of employee motivation comes from their own line-managers.
HR and L&D must however seek to give line-managers the tools to get the most from their teams.
What we have found is that when you give line-managers the tools and strategies to become mentors to their teams, and when your line-managers create mentor groups, then managers can create a much deeper level of engagement and motivation with their employees.
A mentor group may only be a manager and five employees, but that can create all the difference which is needed to make a team per