Overview of Enterprise Mentor


Published on

(slide 1)
Welcome to a short overview of Enterprise Mentor.
In the next 10 slides, you’ll learn exactly what Enterprise Mentor is, how you can use it to develop your people, and why it can be a key tool to help the growth of your business.
You'll also learn why turning your line-managers into mentors is critical to improving your organization's revenues and profits.
But first let's start by looking at the big picture, and examine the high-level goals which, arguably, every business around the world works towards.
These are most likely the same goals you want to achieve in your own company too.
Regardless of your industry, whether you sell products or services, or B2B or B2C, your CEO, VPs, executives and Directors all want to see more revenue and profit growth – from turning more prospects into paying customers, turning more customers into repeat customers – and turning more repeat customers into referral customers.
Your executives want to retain more of your existing clients and stop loosing customers through churn.
They want your company to be relevant to your customers, to stand out above your competitors - and to be known for excellence and an unsurpassed attention to customers' needs.

(slide 2)
Ask the same business leaders what they want from your employees and it’s a greater level of performance and productivity.
It's more engaged and motivated employees.
It’s a higher level of morale in your teams, and it's keeping hold of and retaining your key staff, the very people who are instrumental in driving your business forward.

(slide 3)
In recent years there have been many studies by leading HR consultancies around the world, such as Towers Perrrin, the Gallup Organization and Watson Wyatt who have conclusively proven the link between engaged passionate employees and higher levels of business growth.
Simply put, engaged employees lead to engaged customers, which lead to higher levels of revenue and profits.
Whereas if your employees are unengaged, have low morale and are indifferent to your company, then your customers pick up on this and feel unengaged too, which naturally leads to lower levels of revenue and profits.
Therefore the key to consistently growing your business is to create teams of passionate, motivated and engaged employees - who put your customers at the centre of everything they do, and believe passionately in your business.
When your prospects and customers pick up on the belief, confidence and energy of your employees, it gives them more and more reasons to buy from you, buy again and then recommend you.

(slide 4)
We have found that the key to creating engaged employees are line-managers.
Line-managers have an untold impact on the level of engagement and morale of your employees.
Your line-managers can inspire your employees to achieve more than they ever thought possible, or they can crush the spirits of your teams and strangle the life and energy out of individuals.
As a business leader, you must recognise the crucial role your line-managers play in the growth of your company and give them the tools to become better man-managers and mentors, so they take on the responsibility for getting the best from your employees.
The morale and engagement of employees in your organisation is not solely the responsibility of your HR or Learning and development departments. Although HR and L&D are key influencers, the day-to-day level of employee motivation comes from their own line-managers.
HR and L&D must however seek to give line-managers the tools to get the most from their teams.
What we have found is that when you give line-managers the tools and strategies to become mentors to their teams, and when your line-managers create mentor groups, then managers can create a much deeper level of engagement and motivation with their employees.
A mentor group may only be a manager and five employees, but that can create all the difference which is needed to make a team per

Published in: Business, Technology
No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Overview of Enterprise Mentor

  1. 1. <ul><li>More repeat customers </li></ul><ul><li>More referral customers </li></ul><ul><li>Retain existing customers </li></ul><ul><li>More revenue/profit </li></ul><ul><li>  </li></ul>What Do You Want From Your Business ?
  2. 2. <ul><li>More engaged employees </li></ul><ul><li>More motivated employees </li></ul><ul><li>Higher levels of morale </li></ul><ul><li>Greater retention of key staff </li></ul><ul><li>  </li></ul><ul><li>  </li></ul>What Do You Want From Your People ?
  3. 3. =  Engaged employees lead to engaged customers , which lead to higher levels of revenue and profit.  Unengaged employees lead to unengaged customers , which lead to lower levels of revenue and profit. Engaged Employees Lead to Business Growth
  4. 4. Line Managers are Key to Creating Engaged Employees Line Managers Should Mentor Their Teams A Mentor Group
  5. 5. Mentoring Usually Only Takes Place at the Senior Level Traditional Mentoring CEO Board Enterprise Mentoring <ul><li>Traditional Mentoring </li></ul><ul><li>Expensive </li></ul><ul><li>Senior level executives only </li></ul><ul><li>Use external mentors </li></ul><ul><li>Face-to-face only </li></ul><ul><li>Enterprise Mentoring </li></ul><ul><li>Low cost </li></ul><ul><li>For the majority of employees </li></ul><ul><li>Use line-managers as mentors </li></ul><ul><li>Digital + face-to-face mentoring </li></ul>
  6. 6. Mentees study 20 MP3 or Flash mentoring sessions at a time and place to suit them Practical workbook exercises apply the sessions back to the mentees company + Digital Mentoring + Face-to-Face Mentoring Line-managers become mentors to employees (mentees) Group mentoring sessions with line-managers and other mentees build on the digital mentoring sessions +
  7. 7. 20 Digital Mentoring Sessions Sessions 1 to 5: Focus on Your CUSTOMERS 1 : Growth Through Innovation, Creativity and Change 2 : Gaining New Customers Through ‘Word of Mouth Marketing’ 3 : How To Maximise The Life-Time Value of Your Customers 4 : Why Everybody In Your Company Must Be A Salesperson 5 : The Six Fundamentals of Business That You Must Master Sessions 6 to 10 : Focus on Your TEAMS 6 : People! The Key To Unlocking Your Profit Potential 7 : 7 Essential Steps To Make Your Team Believe 8 : How To Maximise Your Results Through Communication 9 : 7 Proven Strategies To Get The Most From Your Team 10 : Motivation! How To Get Your People To Go The Extra Mile Sessions 11 to 20 : Focus on Your People 11 : Half-Way Review and Introduction To Personal Leadership 12 : How To Develop Unshakable Confidence & Self Belief 13 : The Unstoppable Twin Force of Passion & Desire 14 : How To Eliminate Your Fears, Doubts and Limiting Beliefs 15 : How To Create Endless Opportunity and Make Luck Work For You 16 : How To Achieve Extraordinary Results With The Power of Goals 17 : The 5 Advance Payments You Must Make To Reach Your Goals 18 : How To Achieve Any Goal You Set For Yourself 19 : Why Experiencing Failure Is Essential For You To Succeed! 20 : Your Role as an Enterprise Leader
  8. 8. 7 Step Approach – Including Follow-Though Download and read the book People Upgrade for full details of the 7-step mentoring approach
  9. 9. <ul><li>M -Mentoring (Mobile MP3) </li></ul><ul><li>Advantages </li></ul><ul><li>Mentees can be mentored wherever they are — and at a time which suits them </li></ul><ul><li>Does not require mentees to be in front of a computer </li></ul><ul><li>Listen-only format means mentees can do other things at the same time </li></ul><ul><li>MP3 players can be pre-loaded with extra 'audio based' learning materials </li></ul><ul><li>Because of flexibility of use (time/location), the MP3 approach encourages mentees to re-listen to the programme many times. </li></ul><ul><li>Disadvantages </li></ul><ul><li>Requires a MP3 player, mobile phone or other device </li></ul><ul><li>Audio only — some mentees prefer visual learning. </li></ul><ul><li>E -Mentoring (Electronic Multi-Media) </li></ul><ul><li>Advantages </li></ul><ul><li>Includes a graphical element which adds another dimension/mode to learning </li></ul><ul><li>Delivered through a computer, which most mentees will have access to </li></ul><ul><li>Mentoring programme can be loaded just once on a central server or LMS </li></ul><ul><li>Does not require investment in MP3 players </li></ul><ul><li>Simpler implementation </li></ul><ul><li>Can reach thousands of employees rapidly. </li></ul><ul><li>Disadvantages </li></ul><ul><li>Lacks the 'anytime/anyplace' flexibility of MP3 learning </li></ul><ul><li>Requires mentees to be in front of a PC to learn </li></ul><ul><li>As e-mentoring is visual, mentees cannot do other things at the same time. </li></ul>Your Choice… M-Mentoring or E-Mentoring?
  10. 10. <ul><li>CEOs </li></ul><ul><li>Sales </li></ul><ul><li>HR </li></ul><ul><li>L&D </li></ul><ul><li>Managers </li></ul><ul><li>Employees </li></ul>Benefits of Enterprise MENTOR TM Greater revenues, profits & value More repeat & referral customers Engaged & motivated employees Low-cost, easy to deploy programme Get best from employees/teams Engage with company, customers, line-manager & fellow mentees