Imp III. Quality

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Output ppt for AIESEC Global Steering Team meeting (Nov 2012). Please refer to http://bit.ly/STnov for more info.

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Imp III. Quality

  1. 1. +Steeringteam 5th – 9thmeeting November Implement III.
  2. 2. + Quality Customer feedback – NPS!
  3. 3. + NPS Strategic Questions - AI  How to do goal setting and reporting?  What should we do to make this happen? Technical implementation  CustomerGauge relation Management  Surveys release (“Data cleaning”)  Bugs and requests control / IT platform education Network implementation: Data Usage  4 angles: (1) Marketing, (2) Process Improvement, (3) Structures and Behaviors and (4) Fire fighting  Guidance to MCs: How to get relevant information? What to do next?  Sensing, support and follow up to learn from the best practices!
  4. 4. + EP preparation Specific entities: Big Cy to Cy cooperation  BR – CO / IN – CN / IT – EG  Connected with NPS EP experience models  Strategic meeting in Turkey to address the main quality issues currently present in GCDP programme  Implementation! Network education  Video for EPs – Security, Quality  Webinars and Cy visits*  GST driving education
  5. 5. + Integrated Experience Connecting IXP with NPS  Checking NPS scores of IXP people MyAIESEC.net conversion menu Network education  Wiki release with Product packaging for different segments  Webinars and Cy visits*

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