eCCMS, the best Call Centre Management Software on market. It provides customer focus and delight with value added services like Parking, Forwarding etc.
2. The Solution for your question is eCCMS, Call Centre
Management Solution
3. eCCMS is a simple predictive automated soft dialer designed
for organizations for delivering increased business flexibility
and improved agent productivity.
4. Integrated CRM
Advanced Auto-allocation of lists to callers
Generation of call list on inputs provided
Real time status and reporting
Hybrid Telephony Protocols switching
Very easy intuitive use – very minimal training period and
transition time
Multiple Codec support