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Day 1 Introduction in a Business SettingKey Expressions: I don’t think we’ve met. Pleased to meet you. At the moment We’re doing quite well And yourself? Who do you work for? We specialize in… Let me introduce you to… (someone). Can I get you …(something)?SITUATION / DIALOGUE:Waiter hands a drink to Victor.VICTOR: Thank you very muchSAM: Hello, I don’t think we’ve met. Sam Erik’s.VICTOR: Victor Tang. Pleased to meet you.SAM: And what company are you from Mr. Tang?VICTOR: Oceanside. I’m the sales representative for thisregion.SAM: Ah yes. I know about your company. Your business isexpanding very rapidly at the moment.VICTOR: Yes, we’re doing quite well. And yourself? Who do youwork for?SAM: Actually I work for myself. I’m the C.E.O. of a small exportand packaging company. We specialize in seafood.VICTOR: It’s a growing market.SAM: Yes, but a very competitive one Mr. Tang.VICTOR: Please call me Victor.SAM: Victor, let me introduce you to someone. Lin – this isVictor Tang – he’s the regional rep. for OceanWide. This is LinChan, my sales manager.LIN: How do you do Mr Tang?VICTOR: I’m very well thank you. Nice to meet you Ms Chan.LIN: You too Mr. Tang.VICTOR: Can I get you another drink?LIN: Thank you.
Pronunciation: Specialise or specialize CompetitiveMake your own sentences using key expressions: At the moment And yourself? Who do you work for? We specialize in… Let me introduce you to… Can I get you…?
Lesson 2Invitation in a Business SettingKey Expressions: Why don’t you join us? That’s very kind of you Unfortunately, I have another engagement…but… Perhaps you could join us… Sounds great… I’d be happy to… I’ll see you then. I hope you don’t mindSituation:VICTOR: Well, its been good to meet you Sam, and veryinteresting to hear about your business.SAM: Look, we are having a small dinner for some of our clientsand friends after this. Why dont you join us?VICTOR: Thats very kind of you. Ill just check with my associatewhether they have other arrangements for us.SAM: Your associate is most welcome to join us too.VICTOR: Thank you - excuse me.WALTER: This is Sam Eriks from Eriks imports. He has verykindly invited us to a dinner.SAM: Yes, would you like to join us?WALTER: Unfortunately I have another engagement, but thankyou for the invitation.SAM: Well, perhaps you could join us after that for a drink?WALTER: Sounds great. Id be happy to. Where shall we meet?SAM: How about the lounge bar here. At about ten?WALTER: Ill see you then. Excuse me…SAM: Lin. Victors joining us for dinner.LIN: Oh wonderful.VICTOR: I hope you dont mind.LIN: Of course not, youre most welcome.
SAM: Well, shall we make a move?LIN: Would you mind if I just say goodbye to a few people?SAM: No problem - well see you outside in a few minutes.LIN: Okay.Pronunciation: Interesting Clients Associate Engagement LoungeMake your own sentences using key expressions: Why don’t you join us? Unfortunately… Perhaps I’d be happy to I’ll see you then I hope you don’t mind.
lesson 3Things you can say to a strangerKey Expressions Please have a seat My feet are killing me Have you been here long? I just flew in this morning… I haven’t had the chance It has its points What about yourself?SITUATION:WAITER: Another drink sir?WALTER: No thank you.SUE: Excuse me - is anyone sitting here?WALTER: No - please have a seat.SUE: Thats better - my feet are killing me!WALTER: Have you been here long?SUE: No, but I just flew in this morning, and I havent had achance to sit down since then.WALTER: Oh, where have you come from?SUE: From Manila.WALTER: Is this your first visit to Australia?SUE: No, I have been once before, but it was a long time ago.WALTER: And have you been to Sydney before?SUE: No, its an amazing city.WALTER: Yes, it has its points. But youre lucky to live inManila. Its a fascinating city.SUE: What about yourself? Do you live in Sydney?WALTER: No, I live in Melbourne. Im just here for theconference.SUE: Im going to Melbourne later. Whats the weather likethere?WALTER: Not too good in winter, but at the moment it shouldbe okay.So, hows your hotel?
SUE: Its good. Very convenient - just near the harbour.WALTER: Have you seen the Opera House yet?SUE: Yes, we flew right over it!WALTER: Excuse me - theres someone I must talk to. (stands)Its been very nice to meet you. Im Walter by the way.SUE: You too. Im Sue. Perhaps well meet later.WALTER: I hope so.Pronunciation: Amazing Fascinating Melbourne Convenient Conference Harbour / harborMake your own sentences using key expressions: My feet are killing me Have you been here long? I just flew in this morning… I haven’t had the chance It has its points What about yourself?
Lesson 4How to Chair a MeetingKey Expressions Agenda Taking minutes Would you mind…? Got to reach a decision Open it up for discussion To sum upSITUATION:DENISE: Has everybody got a copy of the agenda?Would you mind taking minutes John?JOHN: Not at all.DENISE: Good. Well, then let’s get started.First of all, thank you everyone for attending at short notice.As you know, the objective of this meeting of the Capital WorksCommittee is to discuss a proposal for some urgent buildingwork at our Southside plant. As we’ve got to reach a decisionwhich may involve spending, we’ll run it as a formal meeting.Now, you’ve read the proposal, so without further ado, I’d like toopen it up for discussion.Perhaps if we can start with you Tan – what’s your view?TAN: Well, I’m not convinced that the work is as urgent as thisreport suggests, so perhaps we should…DENISE: So, to sum up – I think we are all aware that someurgent work does need to be done, and we will need to work ona longer term plan for a major refit.Well, if there’s no more discussion – we’ll put it to a vote. We’rerecommending that tenders be called for the urgent workneeded. All those in favour?All those against?
Then that’s agreed.. Any other business?Then we’ll close the meeting. Thank you everyone. The nextmeeting will be in two weeks, at the same time…Pronunciation: Agenda to sum up Notice convinced Committee refit Proposal favour / favorMake your own sentences using key expressions: Would you mind Get to reach a decision Open it up To sum up
lesson 5.How to keep to the Point in MeetingsKEY EXPRESSIONS Perhaps we should Oh come on Practically We’ll get to you in a minute Second opinion As far as I’m concerned Go ahead Serious risk Recent problemSITUATION / DIALOGUE:TAN: Well, Im not convinced that the work is as urgent as thisreport suggests, so perhaps we should…LIN: Oh come on - the building is practically falling down!DENISE: Sorry Lin - I dont think Tan had finished. Well get toyou in a minute.LIN: Sorry.TAN: As I was saying, perhaps we should get a second opinionbefore we spend any money.DENISE: Thank you Tan. Whats your opinion Walter?WALTER: Well, as far as Im concerned, its a question ofsafety. So I think we should go ahead.TAN: Are you suggesting that someone could get hurt?WALTER: In my opinion, yes. If you ask me, there is a seriousrisk of an accident. And its not a recent problem…TAN: Are you implying we should have done something earlier?
WALTER: Much earlier. Its a real concern.LIN: Hear hear!TAN: In that case, I agree - we should do something now.JOHN: I think so too.DENISE: Thank you Walter. Well, if theres no…BARBARA: Excuse me Madame Chairperson.DENISE: Yes Barbara.BARBARA: What about the problem with parking? There wereno places again this morning.WALTER: Maybe if you got to work on time…DENISE: All comments through the chair if you dont mindWalter. Parking isnt on the agenda for this meeting - perhapsyou could suggest it for our next meeting Barbara. Well, iftheres no more discussion - well put it it to a vote.JOHN: Hear hear!Pronunciation Practically Second ImplyingMake your own sentences using key expressions: Oh come on Practically Second opinion We’ll get to you in a minute Go ahead
Lesson 6Options to be madeKEY EXPRESSIONS: On-line orders Going through Frankly Lead-time Blowing-out Cut down on… Outsource / outsourcing Pros and cons How likely High probability Bottom line In-house We certainly doSITUATION / DIALOGUE:DENISE: Now were looking at the options for handling our on-line orders. Theyre going through the roof and frankly the lead-time for delivery is blowing out. We need to improve ourperformance in this area. Any suggestions?TAN: Well, as I see it, we have three options. The obvious oneis to employ more people to do the job. Another alternative is toautomate the system more - cut down on the physical handling.JOHN: And the third option?TAN: We could outsource.
DENISE: What are the pros and cons?BARBARA: Well, looking at increasing staff versus automation,we have to consider the cost. Automating has a higher capitalcost than putting on more staff. On the other hand, employingmore people is more expensive over a long term. If we keepgrowing, itll cost more in the long run.DENISE: How likely is it that well see continued growth?TAN: Id say its a certainty.JOHN: Id say a high probability. Nothings certain in business.DENISE: So what about the third option?TAN: Outsourcing? Well, it does take the problem off ourhands. But we lose contact with our customers.DENISE: What about the bottom line?BARBARA: Outsourcing is the cheapest option, and theeasiest - in the short term. But if we want to keep the operationin-house, the best option is automating our system. The onlydown side is, were taking a risk that our business will keepgrowing.JOHN: Which we hope it will.DENISE: We certainly do.Pronunciation: Obvious Pros and cons Automation Probability Bottom lineMake your own sentences using key expressions: Going through Pros and cons Cut down on How likely…? Bottom line We certainly do.
Lesson 7KEY EXPRESSIONS: Almost arrived ExcellentSITUATION:Taxi Driver: We’ve almost arrived.Miss Lee: Excellent. That was very fast.Taxi Driver: Where should I let you out?Miss Lee: I’ll get out right here.PRONUNCIATION: ExcellentMake your own sentence using key expressions: Almost arrived Excellent7-BKEY EXPRESSIONS May I have some twenties?SITUATION:Mr. Kim: I don’t need all of these hundred dollar bills.Teller: Would you like something different?Mr. Kim: Yes. May I have some twenties?Teller: Of course you can.PRONUNCIATION: TwentiesMake your own sentence using key expressions: May I have twenties?
Lesson 8KEY EXPRESSIONS: Missed the busSITUATION:Mr. Park: Does this bus go to the Best Hotel?Stranger: No, it doesn’t. You just missed that bus.Mr. Park: Oh. How often does it come?Stranger: It comes every ten minutes.Make your own sentence using key expressions: Missed the bus / missed the train8-BKEY EXPRESSIONS: Brochures Do you need anything else?SITUATION:Employee: Do you need anything else?Sumi: I’d like some travel brochures, please.Employee: Our brochures are over here.Sumi: Wow. There are so many of them!PRONUNCIATION: BrochuresMake your own sentence using key expressions: Anything else?Lesson 9KEY EXPRESSIONS:
Sound him outSITUATION:A:Did you have a meeting with Mr. Jones?B:Yes, we had a meeting last night.A:Did you have a chance to sound him out about the product?B:No. We just discussed about regular business.Make your own sentence using key expressions: Sound him/her/them out9-BKEY EXPRESSIONS: Haven’t paid for your call yet. Oops.SITUATIONS:Sumi : This phone isn’t working properly.Operator : You haven’t paid for your call yet.Sumi : Oops. How should I do that?Operator : You need to pay with coins.Make your own sentence using key expressions: Oops…(!)9-CKEY EXPRESSIONS: Follow-up measures Why do you think so?SITUATION:A: Our company decided to take follow-up measures.B: I think it is the next natural step.A: Why do you think so?B: Because it is general process.Make your own sentence using key expressions: Follow-up measures
Why do you think so?Lesson 10KEY EXPRESSIONS: At least a couple of weeks Personal reservations Ahead of time At the last minuteSITUATION:
Cathy: In America if you don’t purchase the tickets at least acouple of weeksin advance, then they are much more expensive.Chon-jae: What if you have to make your plans at the lastminute?Cathy: Usually only business people do that, so they chargethem a lot more money.Companies are more willing to pay expensive prices thanindividuals.Chon-jae: Very true. I always make my personal reservationswell ahead of time,but for business I often have to leave at the last minute.PRONUNCIATION: Purchase ReservationsMake your own sentence using key expressions: At least a couple of weeks Personal reservations Ahead of time At the last minute
Lesson 11KEY EXPRESSIONS He ran the red light My light had already turned green.SITUATIONS:Police Officer : Why did this accident happen?Minho : He ran the red light.Police Officer : Are you sure about that?Minho : Yes. My light had already turned green.Make your own sentence using key expressions: He ran the red light. My light had already turned green.11-BKEY EXPRESSIONS: How would you like your money?SITUATIONS:Teller: How would you like your money?Mr. Kim: Hmm. How much am I getting?Teller: You are exchanging $580.Mr. Kim: I’d like five hundreds, please.PRONUNCIATION: $580Make your own sentence using key expressions: How would you like your money?Lesson 12KEY EXPRESSIONS
Exhibits Natural historySITUATIONS:Employee : What exhibits would you like to see?Ms. Lee : I’m interested in natural history.Employee : Then you should go to the second floor.Ms. Lee : Great. I’ll go there right now.PRONUNCIATION: ExhibitMake your own sentence using key expressions: Exhibits Natural history12-BKEY EXPRESSIONS Made reservations At least a month in advance CancelledSITUATIONS:Cathy: When did you get your tickets for Thailand?Chon-jae: I bought them this week, but I made reservations forthem about 4 months ago.Cathy: What? How could you buy them the week before theflight?Don’t you have to buy them at least a month in advance?Chon-jae: Nope. You can just pick them up the week beforeyour flight.I had reservations on 3 different flights originally.I cancelled the other two.PRONUNCIATION: Thailand ReservationsMake your own sentence using key expressions:
Make/Made reservationsAt least a month in advance
Lesson 13KEY EXPRESSIONS Oh, I see. Fill out this form Attorney’s affidavit By the wayA: Good morning, can I help you?B: Yes, please. I lost my credit card.A: Oh, I see. Did you report it to the police?B: Yes, I did that last night.A: Good. Will you fill out this form, please?B: Okay, by the way, do you need an attorney’s affidavit for thisprocedure?A: No, sir. We only need your ID card or valid passport.PRONUNCIATION: Attorney’s affidavit Valid passportMake your own sentence using key expressions: Oh, I see. Fill out this form Attorney’s affidavit By the way
Lesson 14KEY EXPRESSIONS It looks like… There’s a scratch on my car.SITUATION:Other driver : It looks like my car is okay.Mr. Kim : That’s good. But mine isn’t fine.Other driver : Really? What’s wrong?Mr. Kim : There’s a scratch on my car.Make your own sentence using key expressions: It looks like…
Lesson 15-KEY EXPRESSIONS: Hey!SITUATION:Minho : When is the next tour?Employee : There is a tour starting at 11.Minho : Hey! That’s in five minutes.Employee : Right. The tour starts over there.Make your own sentence using key expressions: Hey!15-BKEY EXPRESSIONS That concludes… Front entrance Aha.SITUATION:Guide : That concludes our tour. Are there any questions?Mr. Park : Yes. Can you point me to the gift shop?Guide : The gift shop is by the front entrance.Mr. Park : Aha. I can see it now.Make your own sentence using key expressions: That concludes… Front entrance Aha.
Lesson 16KEY EXPRESSIONS Why don’t you…? That’s a good idea! I think I need a doctor.SITUATION:Other driver : Why don’t you sit down for a minute?Ms. Lee : That’s a good idea.Other driver : Should I call 911?Ms. Lee : Yeah, I think I need a doctor.Make your own sentence using key expressions: Why don’t you…? That’s a good idea! I think I need a doctor.
Lesson 17KEY EXPRESSIONS How about… It’s a date.SITUATIONJay: Will you see a movie with me?Rachel: Sure. When do you want to go?Jay: How about Friday night?Rachel: Okay. It’s a date!Make your own sentence using key expressions: How about… It’s a date.Lesson 18KEY EXPRESSIONS which do you prefer this way, please right awaySITUATIONA:Which do you prefer, smoking or non-smoking?B:Smoking seat, please.A:This way, please. Your waiter will be with you rightaway.B:Thank you.
Make your own sentence using key expressions: which do you prefer this way, please right awaylesson 19KEY EXPRESSIONS Who is this for? I want to buy my…(mother a present).SITUATIONSMinho : Can you help me find something nice?Employee : Okay. Who is this for?Minho : I want to buy my mother a present.Employee : How about buying her a book?Make your own sentence using key expressions:
Who is this for? I want to buy my…(mother a present).19-BKEY EXPRESSIONS Have you heard about? I heard it was… Tom Cruise (or any actor) is in it.SITUATIONRachel: Have you heard about that action movie?Max: I heard it was really good.Rachel: Oh? Who’s starring in that film?Max: Tom Cruise is in it.Make your own sentence using key expressions: Have you heard about? I heard it was… Tom Cruise (or any actor) is in it.Lesson 20KEY EXPRESSIONS I think I can… Great!SITUATION:
Dry Cleaner: What’s the problem?Max: Look at the stain on this shirt.Dry Cleaner: I think I can clean it.Max: Great! This is my favorite shirt.Make your own sentence using key expressions: I think I can… Great!20-BKEY EXPRESSION Sold outSITUATIONMax: I need two tickets for the 9:00 movie.Employee: Sorry. The nine o’clock show is sold out.Max: How about the eleven o’clock show?Employee: You can still buy tickets for it.Make your own sentence using key expressions: Sold out20-CKEY EXPRESSIONS Can I talk to…? Excuse me? You must have the wrong number
SITUATIONJack: Hello. Can I talk to Sungmin?Rachel: Excuse me?Jack: I’d like to speak with Sungmin.Rachel: Sorry. You must have the wrong number.Make your own sentence using key expressions: Can I talk to…? Excuse me? You must have the wrong number