SBTUG

“Where's the sex? Where's the SIZZLE?” Matt Moore Innotecture

What words do we associate with “sexy people”?

What has someone done to make you feel sexy?

Agenda ● Some issues ● Suggestion 1: Design Thinking ● Suggestion 2: Information Ecology ● Suggestion 3: From UX to SX

Does Enterprise IT make us feel... ...confident? ...special? ...worth it?

PTERPISD

Customers vs consumers

#1: Design Thinking

Design Thinking (in a nutshell) ● A human-centred (rather than technology-centred) approach to innovation & improvement. ● A systemic concern with the total user experience rather than a narrow focus on a particular product or service. ● A focus on unarticulated needs rather than articulated wants requiring immersive research techniques. ● A willingness to visualise & prototype solutions rather than relying on words alone. ● A willingness to iterate solutions rather than expecting them to be immediately fully-formed. ● An appreciation of the power of storytelling, theatre and emotional communication in general.

A systemic concern with the total user experience rather than a narrow focus on a particular product or service.

Unarticulated needs rather than articulated wants requiring immersive research techniques.

Visualise & prototype solutions rather than relying on words alone.

What can we learn from design thinking?

#2: Information Ecology

If your organisation has already obtained one or more collaboration software products, what are they? 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6  10 out of 26 responses using Sharepoint (38%).  7 out of the 14 responses who have obtained only 1 tool are using Sharepoint (50%).

If your organisation has already considered one or more collaboration software products, what are they?  27 responses / 50 products  iCtye, Google Docs, Blackboard Wiki, Microsoft (Sharepoint, Outlook, Exchange), Ektron, Allette Systems (Pageseeder), EMC Documentum (eRooms), Kavi, Alfresco, Jive SBS, Telligent, OpenText Social Media, Lotus (Notes, Quickr, Connections), MindTouch, Atlassian (Confluence, JIRA), Salesforce, MediaWiki, Drupal, Edna, Blackboard, Sakai, BSCW, Matrix, Teamcenter, Windchill, Webex, IM, Sitescape (Novell), SAP, Socialtext, Traction, Novell Teaming, Govdex, Twiki, Intralogics, Drop Box, Skype, K2 BlackPearl, Joomla, Twitter, Yammer, DotNetNuke, Wordpress, OpenCMS.

Information Ecology (Tom Davenport)  Strategy  Politics  Staff  Behaviours  Processes  Architecture

Governance – Four Models

Should we be managing information ecologies?

#3: From UX to SX

Motorola ● Focus on the ● Recognize the sender receiver ● Support the task ● Support the intent of mechanics the message ● Send more/all of ● Provide the the facts capability for storytelling ● Conversation and consumption ● Design for creating shared activities / experiences

Will all enterprise technologies be collaboration technologies?

Thank You ● Matt Moore ● matt@innotecture.com.au ● http://innotecture.wordpress.com/

SBTUG

by Matt Moore on May 02, 2010

Accessibility

Tags

Upload Details

Usage Rights

2 Embeds 67

Statistics

SBTUG — Presentation Transcript

http://www.sbtug.com	65
http://feeds.feedburner.com	2