SI KM Leaders Call - Using Expertise
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
1,679
On Slideshare
1,525
From Embeds
154
Number of Embeds
5

Actions

Shares
Downloads
26
Comments
0
Likes
5

Embeds 154

http://innotecture.wordpress.com 123
http://innotecture.com.au 28
http://64.233.183.104 1
http://localhost 1
http://www.slideee.com 1

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Using Expertise - The Story So Far Matt Moore Innotecture November 2009
  • 2. Our purpose
    • Human expertise critical to organisations (if we believe management rhetoric)...
    • ...and yet very little research carried out on how organisations manage this expertise (or fail to).
    • Joint project between Straits Knowledge in Singapore (Patrick Lambe & Edgar Tan) & Innotecture in Sydney (Matt Moore).
  • 3.  
  • 4. Our methods
    • Narrative collection & sense-making (based on Cognitive Edge).
      • Blog for collecting & sharing stories.
      • Workshops with anecdote circles & archetype/issue extraction (outputs available on wiki).
    • Online survey.
    • All outputs are publically available under CC.
  • 5. Narrative
  • 6.  
  • 7. Blog
    • http://usingexpertise.blogspot.com/
    • Seeded with stories from previous projects.
    • Responses from all over the world (Singapore, USA, Australia, UK, India).
    • Supplemented with anecdotes collected in workshops.
    • 180+ stories so far.
    • Some commenting.
    • Press interest (Australian Financial Review).
  • 8. Workshops
    • 5 workshops completed so far:
      • Melbourne, Australia
      • Canberra, Australia
      • Sydney, Australia
      • Dubai,
      • Washington DC, USA
    • 15-40 participants per workshop
    • Happy to do more (just pay for travel)‏
  • 9. Anecdote circle
    • 8-20 people per circle, 45-90 mins
    • Focusing question – e.g. “Can you remember a time when you saw expertise being valued – or not?”
    • Guide participants away from generalised opinions or facts – otherwise sit back and let them talk.
    • Starts slowly but difficult to stop.
  • 10. Sensemaking
    • Stick stories on the wall - from participants and other sources (e.g. blog).
    • Ask participants to identify characters & incidents -then apply adjectives.
    • Remove adjectives & ideas then mix.
    • Create archetypes & challenge statements.
    • http://usingexpertise.wikispaces.com/
  • 11.  
  • 12.  
  • 13.  
  • 14.  
  • 15. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
  • 16. The long tail of expertise 1 2 3 1. Functional expertise 2. Technical expertise 3. Special expertise
    • Risk Factors
    • Solo, not social
    • Infrequently applied
    • Memory-based, highly contextual
    • High impact (risk/cost)‏
    • Absence not immediately detectable
  • 17. Survey
  • 18. Background
    • Web-based (Surveymonkey).
    • Promoted through emails lists (e.g. actKM, SI KM Leaders, KM4Dev).
    • 132 responses so far.
    • Australia & US heavily represented.
    • Significant responses from those in non-commercial (government, development, NFPs), services firms (consulting & law) and education.
    • Respondants predominantly KM, IM, L&D, HR or IT.
  • 19. How critical is expertise/experience to your organisation's survival? 0 = no importance, 5 = critical.
  • 20. Has a failure to manage or access expertise ever led to an operational failure in your organisation? Please give examples where relevant.
  • 21. Does your organisation have a risk mitigation strategy to protect against loss of experience/expertise?
  • 22. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
  • 23. Which aspects of expertise are valued in your organisation and how strongly? You only need to choose the relevant ones.
  • 24. Score the importance of the following expertise/experience challenges for a current or previous organisation, 0 = no importance, and 5 = critical importance
  • 25. Participative research project: “ Using and leveraging expertise in organisations” http://usingexpertise.blogspot.com Organised by Patrick Lambe Straits Knowledge www.straitsknowledge.com and Matt Moore of Innotecture http://innotecture.wordpress.com Take our “Managing Expertise” Survey! http://tinyurl.com/expertisesurvey