Your SlideShare is downloading. ×
0
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
SI KM Leaders Call - Using Expertise
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

SI KM Leaders Call - Using Expertise

927

Published on

Published in: Education, Business
0 Comments
5 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
927
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
26
Comments
0
Likes
5
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Using Expertise - The Story So Far Matt Moore Innotecture November 2009
  • 2. Our purpose <ul><li>Human expertise critical to organisations (if we believe management rhetoric)... </li></ul><ul><li>...and yet very little research carried out on how organisations manage this expertise (or fail to). </li></ul><ul><li>Joint project between Straits Knowledge in Singapore (Patrick Lambe & Edgar Tan) & Innotecture in Sydney (Matt Moore). </li></ul>
  • 3.  
  • 4. Our methods <ul><li>Narrative collection & sense-making (based on Cognitive Edge). </li></ul><ul><ul><li>Blog for collecting & sharing stories. </li></ul></ul><ul><ul><li>Workshops with anecdote circles & archetype/issue extraction (outputs available on wiki). </li></ul></ul><ul><li>Online survey. </li></ul><ul><li>All outputs are publically available under CC. </li></ul>
  • 5. Narrative
  • 6.  
  • 7. Blog <ul><li>http://usingexpertise.blogspot.com/ </li></ul><ul><li>Seeded with stories from previous projects. </li></ul><ul><li>Responses from all over the world (Singapore, USA, Australia, UK, India). </li></ul><ul><li>Supplemented with anecdotes collected in workshops. </li></ul><ul><li>180+ stories so far. </li></ul><ul><li>Some commenting. </li></ul><ul><li>Press interest (Australian Financial Review). </li></ul>
  • 8. Workshops <ul><li>5 workshops completed so far: </li></ul><ul><ul><li>Melbourne, Australia </li></ul></ul><ul><ul><li>Canberra, Australia </li></ul></ul><ul><ul><li>Sydney, Australia </li></ul></ul><ul><ul><li>Dubai, </li></ul></ul><ul><ul><li>Washington DC, USA </li></ul></ul><ul><li>15-40 participants per workshop </li></ul><ul><li>Happy to do more (just pay for travel)‏ </li></ul>
  • 9. Anecdote circle <ul><li>8-20 people per circle, 45-90 mins </li></ul><ul><li>Focusing question – e.g. “Can you remember a time when you saw expertise being valued – or not?” </li></ul><ul><li>Guide participants away from generalised opinions or facts – otherwise sit back and let them talk. </li></ul><ul><li>Starts slowly but difficult to stop. </li></ul>
  • 10. Sensemaking <ul><li>Stick stories on the wall - from participants and other sources (e.g. blog). </li></ul><ul><li>Ask participants to identify characters & incidents -then apply adjectives. </li></ul><ul><li>Remove adjectives & ideas then mix. </li></ul><ul><li>Create archetypes & challenge statements. </li></ul><ul><li>http://usingexpertise.wikispaces.com/ </li></ul>
  • 11.  
  • 12.  
  • 13.  
  • 14.  
  • 15. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
  • 16. The long tail of expertise 1 2 3 1. Functional expertise 2. Technical expertise 3. Special expertise <ul><li>Risk Factors </li></ul><ul><li>Solo, not social </li></ul><ul><li>Infrequently applied </li></ul><ul><li>Memory-based, highly contextual </li></ul><ul><li>High impact (risk/cost)‏ </li></ul><ul><li>Absence not immediately detectable </li></ul>
  • 17. Survey
  • 18. Background <ul><li>Web-based (Surveymonkey). </li></ul><ul><li>Promoted through emails lists (e.g. actKM, SI KM Leaders, KM4Dev). </li></ul><ul><li>132 responses so far. </li></ul><ul><li>Australia & US heavily represented. </li></ul><ul><li>Significant responses from those in non-commercial (government, development, NFPs), services firms (consulting & law) and education. </li></ul><ul><li>Respondants predominantly KM, IM, L&D, HR or IT. </li></ul>
  • 19. How critical is expertise/experience to your organisation's survival? 0 = no importance, 5 = critical.
  • 20. Has a failure to manage or access expertise ever led to an operational failure in your organisation? Please give examples where relevant.
  • 21. Does your organisation have a risk mitigation strategy to protect against loss of experience/expertise?
  • 22. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
  • 23. Which aspects of expertise are valued in your organisation and how strongly? You only need to choose the relevant ones.
  • 24. Score the importance of the following expertise/experience challenges for a current or previous organisation, 0 = no importance, and 5 = critical importance
  • 25. Participative research project: “ Using and leveraging expertise in organisations” http://usingexpertise.blogspot.com Organised by Patrick Lambe Straits Knowledge www.straitsknowledge.com and Matt Moore of Innotecture http://innotecture.wordpress.com Take our “Managing Expertise” Survey! http://tinyurl.com/expertisesurvey

×