Showing the Value of KM Matt Moore http://engineerswithoutfears.blogspot.com/

Why? Money Respect Survival

Money

Respect

Survival

Return on… What? “ Can you give me a spreadsheet that will do this for me?”

“ Can you give me a spreadsheet that will do this for me?”

Return on… What? “ Can you give me a spreadsheet that will do this for me?” No

“ Can you give me a spreadsheet that will do this for me?”

No

Quantitative Rhetoric Ethos – Credibility in the eyes of your audience. Pathos – The uses of narrative & anecdote. Logos – The uses of inductive & deductive reason. http://www.kidspast.com/images/aristotle.jpg

Ethos – Credibility in the eyes of your audience.

Pathos – The uses of narrative & anecdote.

Logos – The uses of inductive & deductive reason.

Know Your Audience You must understand your audience: CEO? CFO / Accountant? CIO / IT Manager? Business Line Manager? Worker? What matters to them? Therefore: What numbers matter to them?

You must understand your audience:

CEO?

CFO / Accountant?

CIO / IT Manager?

Business Line Manager?

Worker?

What matters to them?

Therefore: What numbers matter to them?

Know Yourself What activities is your KM programme engaged in? Document Management Communities of Practice Lessons Learned / AARs Knowledge Retention Collaboration Innovation

What activities is your KM programme engaged in?

Document Management

Communities of Practice

Lessons Learned / AARs

Knowledge Retention

Collaboration

Innovation

Volume Measures You should have lots of these: Documents added Documents downloaded Community sessions Community members Etc. They make nice graphs.

You should have lots of these:

Documents added

Documents downloaded

Community sessions

Community members

Etc.

They make nice graphs.

Volume Measures You should have lots of these: Documents added Documents downloaded Community sessions Community members Etc. They make nice graphs. NO ONE CARES

You should have lots of these:

Documents added

Documents downloaded

Community sessions

Community members

Etc.

They make nice graphs.

Value Drivers Revenue Costs Process Efficiency Sales Effectiveness Staff Productivity Quality Risk Management Staff Engagement Travel New Product Development CoPs AARs Blogs

Identifying Linkages Interviews Workshops Ethnography Operational Monitoring Ask; Listen; Look

Interviews

Workshops

Ethnography

Operational Monitoring

Ask; Listen; Look

Quantifying Linkages Surveys Interviews Industry Benchmarks

Surveys

Interviews

Industry Benchmarks

Example - Inputs

Example - Outputs

Example - Outputs

How Good Does Your Logos Have To Be? Depends on who your audience are. Depends on how much they like you. Always test it beforehand. Be prepared to have your assumptions challenged… … but don’t be afraid to turn it back.

Depends on who your audience are.

Depends on how much they like you.

Always test it beforehand.

Be prepared to have your assumptions challenged…

… but don’t be afraid to turn it back.

How Good Does Your Logos Have To Be? http://www.dkimages.com/discover/previews/767/121750.JPG

How Good Does Your Logos Have To Be? http://oldstylekennels.net/db2/00153/oldstylekennels.net/_uimages/brandymastiffpuppy.jpg

The Power Of Visuals http://indexed.blogspot.com/2008/03/emperors-new-suit-was-expensive.html

Don’t Forget The Other Two Ethos – Credibility in the eyes of your audience. Pathos – The uses of narrative & anecdote. Logos – The uses of inductive & deductive reason. http://www.kidspast.com/images/aristotle.jpg

Ethos – Credibility in the eyes of your audience.

Pathos – The uses of narrative & anecdote.

Logos – The uses of inductive & deductive reason.