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Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
Showing The Value Of KM
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Showing The Value Of KM

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  • 1. Showing the Value of KM Matt Moore http://engineerswithoutfears.blogspot.com/
  • 2. Why? <ul><li>Money </li></ul><ul><li>Respect </li></ul><ul><li>Survival </li></ul>
  • 3. Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul>
  • 4. Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul><ul><li>No </li></ul>
  • 5. Quantitative Rhetoric <ul><li>Ethos – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos – The uses of narrative &amp; anecdote. </li></ul><ul><li>Logos – The uses of inductive &amp; deductive reason. </li></ul>http://www.kidspast.com/images/aristotle.jpg
  • 6. Know Your Audience <ul><li>You must understand your audience: </li></ul><ul><ul><li>CEO? </li></ul></ul><ul><ul><li>CFO / Accountant? </li></ul></ul><ul><ul><li>CIO / IT Manager? </li></ul></ul><ul><ul><li>Business Line Manager? </li></ul></ul><ul><ul><li>Worker? </li></ul></ul><ul><li>What matters to them? </li></ul><ul><li>Therefore: What numbers matter to them? </li></ul>
  • 7. Know Yourself <ul><li>What activities is your KM programme engaged in? </li></ul><ul><ul><li>Document Management </li></ul></ul><ul><ul><li>Communities of Practice </li></ul></ul><ul><ul><li>Lessons Learned / AARs </li></ul></ul><ul><ul><li>Knowledge Retention </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Innovation </li></ul></ul>
  • 8. Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Documents downloaded </li></ul></ul><ul><ul><li>Community sessions </li></ul></ul><ul><ul><li>Community members </li></ul></ul><ul><ul><li>Etc. </li></ul></ul><ul><li>They make nice graphs. </li></ul>
  • 9. Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Documents downloaded </li></ul></ul><ul><ul><li>Community sessions </li></ul></ul><ul><ul><li>Community members </li></ul></ul><ul><ul><li>Etc. </li></ul></ul><ul><li>They make nice graphs. </li></ul>NO ONE CARES
  • 10. Value Drivers Revenue Costs Process Efficiency Sales Effectiveness Staff Productivity Quality Risk Management Staff Engagement Travel New Product Development CoPs AARs Blogs
  • 11. Identifying Linkages <ul><li>Interviews </li></ul><ul><li>Workshops </li></ul><ul><li>Ethnography </li></ul><ul><li>Operational Monitoring </li></ul><ul><li>Ask; Listen; Look </li></ul>
  • 12. Quantifying Linkages <ul><li>Surveys </li></ul><ul><li>Interviews </li></ul><ul><li>Industry Benchmarks </li></ul>
  • 13. Example - Inputs
  • 14. Example - Outputs
  • 15. Example - Outputs
  • 16. How Good Does Your Logos Have To Be? <ul><li>Depends on who your audience are. </li></ul><ul><li>Depends on how much they like you. </li></ul><ul><li>Always test it beforehand. </li></ul><ul><li>Be prepared to have your assumptions challenged… </li></ul><ul><li>… but don’t be afraid to turn it back. </li></ul>
  • 17. How Good Does Your Logos Have To Be? http://www.dkimages.com/discover/previews/767/121750.JPG
  • 18. How Good Does Your Logos Have To Be? http://oldstylekennels.net/db2/00153/oldstylekennels.net/_uimages/brandymastiffpuppy.jpg
  • 19. The Power Of Visuals http://indexed.blogspot.com/2008/03/emperors-new-suit-was-expensive.html
  • 20. Don’t Forget The Other Two <ul><li>Ethos – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos – The uses of narrative &amp; anecdote. </li></ul><ul><li>Logos – The uses of inductive &amp; deductive reason. </li></ul>http://www.kidspast.com/images/aristotle.jpg

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