NSW KM Forum June 2007

IT’S NOT WHAT I EXPECTED
KNOWLEDGE MANAGEMENT& CHANGE
Matt Moore

Tonight’s Entertainment
What has KM got to do with change?
Interlude 1
Explaining change
Interlude 2
Specific issues
Interlude 3
Wrap Up

Who the hell are you?

My definition of KM
“ People communicating with each other about what they do so they can do it better ”

Interlude 1: Reflections on change
Think back to an example of change (use emotion).
Note down:
What did you expect would happen?
What actually happened?
How do you account for the difference (if any)?
Repeat for 2 more examples.

One model of change

Another point of view

Perfect Change? Haitt & ADKAR

Awareness

Desire

Knowledge

Ability

Reinforcement

Neuro Change? Rock & Schwartz

Change is pain

Behaviourism doesn’t work

Humanism is overrated

Focus is power

Leading Change? John Kotter

Establish a sense of urgency

Form a powerful guiding coalition

Create a vision

Communicate the vision

Empower others to act on the vision

Plan for and create short-term wins

Consolidate improvements and produce still more change

Institutionalize new approaches

Complex Change? Patricia Shaw

Unintended outcomes & opportunism

Reason vs. emotion

Influence & interaction

Change as script vs. change as improvisation

Paradox of control

Interlude 2: Discussing experiences
Form groups of 3-4
Share your experience of change
What do they have in common?
What was done well?
What could have been improved & how?
Report back headlines to the other groups

Communications

Incentives

Measurement

Skills required

Interlude 3: Rounding things up
Final discussions
What have we learnt?
Each group to respond with 3 key lessons from the evening.

THANK YOU!

NSW KM Forum June 2007

by Matt Moore on Jun 22, 2007

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NSW KM Forum June 2007 — Presentation Transcript