IT’S NOT WHAT I EXPECTED KNOWLEDGE MANAGEMENT& CHANGE Matt Moore

IT’S NOT WHAT I EXPECTED

KNOWLEDGE MANAGEMENT& CHANGE

Matt Moore

Tonight’s Entertainment What has KM got to do with change? Interlude 1 Explaining change Interlude 2 Specific issues Interlude 3 Wrap Up

What has KM got to do with change?

Interlude 1

Explaining change

Interlude 2

Specific issues

Interlude 3

Wrap Up

Who the hell are you?

My definition of KM “ People communicating with each other about what they do so they can do it better ”

“ People communicating with each other about what they do so they can do it better ”

Who

What

How

Where

When

Why

Interlude 1: Reflections on change Think back to an example of change (use emotion). Note down: What did you expect would happen? What actually happened? How do you account for the difference (if any)? Repeat for 2 more examples.

Think back to an example of change (use emotion).

Note down:

What did you expect would happen?

What actually happened?

How do you account for the difference (if any)?

Repeat for 2 more examples.

One model of change

Another point of view

Perfect Change? Haitt & ADKAR

Awareness

Desire

Knowledge

Ability

Reinforcement

Neuro Change? Rock & Schwartz

Change is pain

Behaviourism doesn’t work

Humanism is overrated

Focus is power

Leading Change? John Kotter

Establish a sense of urgency

Form a powerful guiding coalition

Create a vision

Communicate the vision

Empower others to act on the vision

Plan for and create short-term wins

Consolidate improvements and produce still more change

Institutionalize new approaches

Complex Change? Patricia Shaw

Unintended outcomes & opportunism

Reason vs. emotion

Influence & interaction

Change as script vs. change as improvisation

Paradox of control

Interlude 2: Discussing experiences Form groups of 3-4 Share your experience of change What do they have in common? What was done well? What could have been improved & how? Report back headlines to the other groups

Form groups of 3-4

Share your experience of change

What do they have in common?

What was done well?

What could have been improved & how?

Report back headlines to the other groups

Communications

Incentives

Measurement

Skills required

Interlude 3: Rounding things up Final discussions What have we learnt? Each group to respond with 3 key lessons from the evening.

Final discussions

What have we learnt?

Each group to respond with 3 key lessons from the evening.

THANK YOU!