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NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
NSW KM Forum June 2007
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NSW KM Forum June 2007

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Transcript

  • 1. <ul><li>IT’S NOT WHAT I EXPECTED </li></ul><ul><li>KNOWLEDGE MANAGEMENT& CHANGE </li></ul><ul><li>Matt Moore </li></ul>
  • 2. Tonight’s Entertainment <ul><li>What has KM got to do with change? </li></ul><ul><li>Interlude 1 </li></ul><ul><li>Explaining change </li></ul><ul><li>Interlude 2 </li></ul><ul><li>Specific issues </li></ul><ul><li>Interlude 3 </li></ul><ul><li>Wrap Up </li></ul>
  • 3. Who the hell are you?
  • 4. My definition of KM <ul><li>“ People communicating with each other about what they do so they can do it better ” </li></ul>
  • 5. Who
  • 6. What
  • 7. How
  • 8. Where
  • 9. When
  • 10. Why
  • 11. Interlude 1: Reflections on change <ul><li>Think back to an example of change (use emotion). </li></ul><ul><li>Note down: </li></ul><ul><ul><li>What did you expect would happen? </li></ul></ul><ul><ul><li>What actually happened? </li></ul></ul><ul><ul><li>How do you account for the difference (if any)? </li></ul></ul><ul><li>Repeat for 2 more examples. </li></ul>
  • 12. One model of change
  • 13. Another point of view
  • 14. Perfect Change? Haitt & ADKAR
  • 15. Awareness
  • 16. Desire
  • 17. Knowledge
  • 18. Ability
  • 19. Reinforcement
  • 20. Neuro Change? Rock & Schwartz
  • 21. Change is pain
  • 22. Behaviourism doesn’t work
  • 23. Humanism is overrated
  • 24. Focus is power
  • 25. Leading Change? John Kotter
  • 26. Establish a sense of urgency
  • 27. Form a powerful guiding coalition
  • 28. Create a vision
  • 29. Communicate the vision
  • 30. Empower others to act on the vision
  • 31. Plan for and create short-term wins
  • 32. Consolidate improvements and produce still more change
  • 33. Institutionalize new approaches
  • 34. Complex Change? Patricia Shaw
  • 35. Unintended outcomes & opportunism
  • 36. Reason vs. emotion
  • 37. Influence & interaction
  • 38. Change as script vs. change as improvisation
  • 39. Paradox of control
  • 40. Interlude 2: Discussing experiences <ul><li>Form groups of 3-4 </li></ul><ul><li>Share your experience of change </li></ul><ul><ul><li>What do they have in common? </li></ul></ul><ul><ul><li>What was done well? </li></ul></ul><ul><ul><li>What could have been improved & how? </li></ul></ul><ul><li>Report back headlines to the other groups </li></ul>
  • 41. Communications
  • 42. Incentives
  • 43. Measurement
  • 44. Skills required
  • 45. Interlude 3: Rounding things up <ul><li>Final discussions </li></ul><ul><li>What have we learnt? </li></ul><ul><li>Each group to respond with 3 key lessons from the evening. </li></ul>
  • 46. THANK YOU!

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