NSW KM Forum June 2007

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NSW KM Forum June 2007

  1. 1. <ul><li>IT’S NOT WHAT I EXPECTED </li></ul><ul><li>KNOWLEDGE MANAGEMENT& CHANGE </li></ul><ul><li>Matt Moore </li></ul>
  2. 2. Tonight’s Entertainment <ul><li>What has KM got to do with change? </li></ul><ul><li>Interlude 1 </li></ul><ul><li>Explaining change </li></ul><ul><li>Interlude 2 </li></ul><ul><li>Specific issues </li></ul><ul><li>Interlude 3 </li></ul><ul><li>Wrap Up </li></ul>
  3. 3. Who the hell are you?
  4. 4. My definition of KM <ul><li>“ People communicating with each other about what they do so they can do it better ” </li></ul>
  5. 5. Who
  6. 6. What
  7. 7. How
  8. 8. Where
  9. 9. When
  10. 10. Why
  11. 11. Interlude 1: Reflections on change <ul><li>Think back to an example of change (use emotion). </li></ul><ul><li>Note down: </li></ul><ul><ul><li>What did you expect would happen? </li></ul></ul><ul><ul><li>What actually happened? </li></ul></ul><ul><ul><li>How do you account for the difference (if any)? </li></ul></ul><ul><li>Repeat for 2 more examples. </li></ul>
  12. 12. One model of change
  13. 13. Another point of view
  14. 14. Perfect Change? Haitt & ADKAR
  15. 15. Awareness
  16. 16. Desire
  17. 17. Knowledge
  18. 18. Ability
  19. 19. Reinforcement
  20. 20. Neuro Change? Rock & Schwartz
  21. 21. Change is pain
  22. 22. Behaviourism doesn’t work
  23. 23. Humanism is overrated
  24. 24. Focus is power
  25. 25. Leading Change? John Kotter
  26. 26. Establish a sense of urgency
  27. 27. Form a powerful guiding coalition
  28. 28. Create a vision
  29. 29. Communicate the vision
  30. 30. Empower others to act on the vision
  31. 31. Plan for and create short-term wins
  32. 32. Consolidate improvements and produce still more change
  33. 33. Institutionalize new approaches
  34. 34. Complex Change? Patricia Shaw
  35. 35. Unintended outcomes & opportunism
  36. 36. Reason vs. emotion
  37. 37. Influence & interaction
  38. 38. Change as script vs. change as improvisation
  39. 39. Paradox of control
  40. 40. Interlude 2: Discussing experiences <ul><li>Form groups of 3-4 </li></ul><ul><li>Share your experience of change </li></ul><ul><ul><li>What do they have in common? </li></ul></ul><ul><ul><li>What was done well? </li></ul></ul><ul><ul><li>What could have been improved & how? </li></ul></ul><ul><li>Report back headlines to the other groups </li></ul>
  41. 41. Communications
  42. 42. Incentives
  43. 43. Measurement
  44. 44. Skills required
  45. 45. Interlude 3: Rounding things up <ul><li>Final discussions </li></ul><ul><li>What have we learnt? </li></ul><ul><li>Each group to respond with 3 key lessons from the evening. </li></ul>
  46. 46. THANK YOU!

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