ISPI - Feb 2010 - Performance Enhancing

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ISPI - Feb 2010 - Performance Enhancing

  1. 1. PERFORMANCE ENHANCING learning, knowledge & all that jazz Matt Moore
  2. 2. A Warning
  3. 3. Agenda <ul><li>Word association games </li></ul><ul><li>A short history lesson </li></ul><ul><li>A maturity model </li></ul><ul><li>Choose your own adventure </li></ul>
  4. 4. Agenda <ul><li>Word association games </li></ul><ul><li>A short history lesson </li></ul><ul><li>A maturity model </li></ul><ul><li>Choose your own adventure </li></ul>
  5. 5. Please write down the first words you think of when I say the following phrases. One word or phrase per post-it.
  6. 6. “ Training & Development”
  7. 7. “ Knowledge Management”
  8. 8. “ Organizational Learning”
  9. 9. “ Performance Improvement”
  10. 10. Please write down the biggest challenge that your organizations faces over the next decade.
  11. 11. Agenda <ul><li>Word association games </li></ul><ul><li>A short history lesson </li></ul><ul><li>A maturity model </li></ul><ul><li>Choose your own adventure </li></ul>
  12. 12.   Strengths Weaknesses Training Effective presentation of content Strong practitioner organizations Focus on the individual rather than the collective. Focus on content and technology delivery rather than learner context. Organizational Learning Focus on organization-wide improvement & learning Systemic approach. Lack of practical tools. Idealistic, engineering-based view of organizations. Knowledge Management Practical  application of methods of OL/LO.Social view of learning & work.   Focus on content management and technology platforms rather than knowledge-in-use. Confused purpose and fragmented practitioner base. Performance Improvement Focus on how work actually gets done in context. Willingness to use the methods of others. Focus on individuals rather than groups. Focus on process-based work to the exclusion of other types. Crude models of organizational development
  13. 13. Agenda <ul><li>Word association games </li></ul><ul><li>A short history lesson </li></ul><ul><li>A maturity model </li></ul><ul><li>Choose your own adventure </li></ul>
  14. 14. Four Maturity Stages Maturity Element 1. Absent 2. Isolated 3. Connected 4. Integrated Strategic Perspective None Point solutions Cross-organisational impact Whole ecosystem improvement Structure & Staff Ad hoc projects, no dedicated staff Hostile KM and L&D teams, turf wars Project-based L&K co-operation Integrated, cross-skilled L&K teams Methods Ad hoc Uncoordinated use of methods, little experimentation Opportunistic use of old & new methods Use of broad suit of methods tailored to organisational need Technology Whatever Incompatible technologies. Heavy content focus. Use of collaborative tools to link multiple work / learning environments Agile & responsive toolset with appropriate innovation
  15. 15. Maturity <ul><li>Is there anything that is missing from the maturity model? </li></ul><ul><li>How would you rate your organization (or one of your recent acquaintance) against the four elements? </li></ul><ul><li>How does your organization compare with your neighbour's? </li></ul>
  16. 16. Agenda <ul><li>Word association games </li></ul><ul><li>A short history lesson </li></ul><ul><li>A maturity model </li></ul><ul><li>Choose your own adventure </li></ul>
  17. 17. Strategic Focus
  18. 18. <ul><li>Same People / Same Stuff </li></ul><ul><li>New People / Same Stuff </li></ul><ul><li>Same People / New Stuff </li></ul><ul><li>New People / New Stuff </li></ul>
  19. 19. Where do you start?
  20. 20. Staff & Structure
  21. 21. Does your team have the skills? If not, how do you get them?
  22. 22. “ Embeddedness”
  23. 23. Do we need new roles?
  24. 24. Methods
  25. 25. Investigation Facilitation Design Observation / Ethnography Business Process Modelling Social Network Analysis Cognitive Task Analysis Narrative Techniques Communities of Practice Open Space Appreciative Inquiry Visual Facilitation Peer Assists After Action Reviews Mentoring Apprenticing Rapid Protyping Agile/Extreme Prog. Experience Design
  26. 26. Technology
  27. 27. Persecutor Rescuer Victim
  28. 28. Enterprise Personal Network (?) LMS ERP ECM eLearning Email / IM (?) BPG/EPSS Simulation Search Word/Excel/PPT Video & Audio Production Basic Animation Email / IM (?) Blogs Microblogging Community Platforms Social Networks Virtual Worlds Wikis
  29. 29. Thank You http://innotecture.wordpress.com

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