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Presentation to the Enterprise 2.0 Forum

Presentation to the Enterprise 2.0 Forum

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E2point04ip E2point04ip Presentation Transcript

  • Easing E-mail Pain With Social Software Matt Moore Innotecture
  • 35,000,000,000,000
  • 1. Communication
  • In the early 90s, there was E-mail. A few people used it and it was good. E-mail
  • In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. E-mail
  • In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. But just because you can use email doesn’t mean that you should. E-mail
  • If E-mail is e- mail then instant messaging is e- whispering . Instant Messaging E-mail
  • If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail
  • It took about 10 years for instant messaging to get inside organisations. If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail
  • If E-mail is e- mail then blogs are e- ranting . With the right of reply. E-mail Blog
  • If E-mail is e- mail then Twitter is e- rantingatthebackoftheclasswiththerightofreply . E-mail
  • http://searchengineland.com/images/070410-twitter.jpg http://www.mophile.com/wordpress/wp-content/uploads/2007/03/jaiku.jpg
  • Open Closed Heavy Lite Instant Messaging E-mail Blog
  • Open Closed
    • Leaves a record
    • Works with a small # of
    • conversation participants
    • Good for paragraphs
    • / argument
    • Leaves a record
    • Driven by voice of blogger
    • Interaction thru comments
    • & with other blogs
    • Conversational
    • Immediate
    • Works with a small # of
    • conversation participants
    Heavy Lite
    • Conversational
    • Immediate
    • Driven by voice of writer
    • Interaction with other
    • writers
    Instant Messaging E-mail Twitter Blog
  • 2. Collaboration
  • To E-mail we added Word (& Excel & Powerpoint). E-mail
  • To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail
  • To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail E-mail E-mail E-mail E-mail E-mail
  • To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. Oh dear. E-mail E-mail E-mail E-mail E-mail E-mail
  • And some of these documents we put on intranets & internets. But we couldn’t edit them there. Until… E-mail HTML
  • Open Closed Receiver Read-only Receiver Read & Write E-mail Wikis HTML
  • Open Closed Receiver Read-only Receiver Read & Write
    • Presents formatting & attachments
    • Often cannot be edited by readers
    • Presentation of formatting & attachments is unreliable
    • Readers can respond but not edit original
    • Presents formatting & attachments
    • Readers can edit documents
    • Editing co-ordinated
    • Presents formatting
    • Readers can edit documents
    • Editing unco-ordinated
    Word E-mail Wikis HTML
  • 3. Awareness (Thanks to Patrick Lambe)
  • E-mail To E-mail we added browser Bookmarks If email is e-mail then bookmarks are e-rememberingwherethebloodyhellthatgoodwebsitewas Sometimes we shared them with friends ..but the bloody web won’t stand still… they got outdated
  • E-mail Then came RSS - Hurrah! If email is e-mail then RSS is e-keepingupwiththejoneses It can send us email! … or we can use RSS Readers
  • E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism
  • E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism … and we can use tags with RSS to keep up with changes!
  • RSS Bookmarking Del.icio.us E-mail
    • A mix of one-way and two-way communication
    • Can be hard to locate content from a specific source
    • Dedicated one-way channel for content updates
    • Easy to locate content from a specific source
    • Easy to find a source we have previously used
    • Only for users of that browser
    • Metadata based on folders
    • Easy to find a source we have previously used
    • Can be shared with others
    • Metadata based on tags
  • 5 Steps to replace E-mail
  • 20% http://www.elsua.net/
  •  
  • 5+
  • http://www.sxc.hu/pic/m/f/fa/fabiosvr/656244_plastic_hammer_toy_1.jpg
  • http://l.yimg.com/img.tv.yahoo.com/tv/us/img/site/43/36/0000034336_20061020191519.jpg
  • http://www.advcomms.co.uk/footprint.jpg
  • 5 Issues to consider
  • http://www.mcmag.com/gold/awardlogos/images/Gold_Key.bmp
  • http://www.divasthesite.com/images/Greta_Garbo/Greta_Garbo_intro.jpg
  • http://www.hyperorg.com/blogger/images/ironmountain_archive2.jpg
  •  
  •  
  • To Conclude
  • E-mail Instant Messaging Wikis Twitter HTML Blogs RSS Del.icio.us
  • E-mail: It’s not bad. It just needs to know its place.
  • Additions
  • http://www.emeraldinsight.com/fig/2890060106002.png
  • http://thememoryartist.files.wordpress.com/2007/04/drama-triangle.jpg
  • Thank You Matt Moore http://engineerswithoutfears.blogspot.com/ http://innotecture.wordpress.com