E2point04ip

Easing E-mail Pain With Social Software Matt Moore Innotecture

35,000,000,000,000

1. Communication

In the early 90s, there was E-mail. A few people used it and it was good. E-mail

In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. E-mail

In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. But just because you can use email doesn’t mean that you should. E-mail

If E-mail is e- mail then instant messaging is e- whispering . Instant Messaging E-mail

If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail

It took about 10 years for instant messaging to get inside organisations. If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail

If E-mail is e- mail then blogs are e- ranting . With the right of reply. E-mail Blog

If E-mail is e- mail then Twitter is e- rantingatthebackoftheclasswiththerightofreply . E-mail

http://searchengineland.com/images/070410-twitter.jpg http://www.mophile.com/wordpress/wp-content/uploads/2007/03/jaiku.jpg

Open Closed Heavy Lite Instant Messaging E-mail Blog

Open Closed

Leaves a record

Works with a small # of

conversation participants

Good for paragraphs

/ argument

Leaves a record

Driven by voice of blogger

Interaction thru comments

& with other blogs

Conversational

Immediate

Works with a small # of

conversation participants

Heavy Lite

Conversational

Immediate

Driven by voice of writer

Interaction with other

writers

Instant Messaging E-mail Twitter Blog

2. Collaboration

To E-mail we added Word (& Excel & Powerpoint). E-mail

To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail

To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail E-mail E-mail E-mail E-mail E-mail

To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. Oh dear. E-mail E-mail E-mail E-mail E-mail E-mail

And some of these documents we put on intranets & internets. But we couldn’t edit them there. Until… E-mail HTML

Open Closed Receiver Read-only Receiver Read & Write E-mail Wikis HTML

Open Closed Receiver Read-only Receiver Read & Write

Presents formatting & attachments

Often cannot be edited by readers

Presentation of formatting & attachments is unreliable

Readers can respond but not edit original

Presents formatting & attachments

Readers can edit documents

Editing co-ordinated

Presents formatting

Readers can edit documents

Editing unco-ordinated

Word E-mail Wikis HTML

3. Awareness (Thanks to Patrick Lambe)

E-mail To E-mail we added browser Bookmarks If email is e-mail then bookmarks are e-rememberingwherethebloodyhellthatgoodwebsitewas Sometimes we shared them with friends ..but the bloody web won’t stand still… they got outdated

E-mail Then came RSS - Hurrah! If email is e-mail then RSS is e-keepingupwiththejoneses It can send us email! … or we can use RSS Readers

E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism

E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism … and we can use tags with RSS to keep up with changes!

RSS Bookmarking Del.icio.us E-mail