E2point04ip

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Presentation to the Enterprise 2.0 Forum

Published in: Technology

E2point04ip

  1. 1. Easing E-mail Pain With Social Software Matt Moore Innotecture
  2. 2. 35,000,000,000,000
  3. 3. 1. Communication
  4. 4. In the early 90s, there was E-mail. A few people used it and it was good. E-mail
  5. 5. In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. E-mail
  6. 6. In the early 90s, there was E-mail. A few people used it and it was good. First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail. But just because you can use email doesn’t mean that you should. E-mail
  7. 7. If E-mail is e- mail then instant messaging is e- whispering . Instant Messaging E-mail
  8. 8. If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail
  9. 9. It took about 10 years for instant messaging to get inside organisations. If E-mail is e- mail then instant messaging is e- whispering . Or e- passingnotesatthebackoftheclass. Instant Messaging E-mail
  10. 10. If E-mail is e- mail then blogs are e- ranting . With the right of reply. E-mail Blog
  11. 11. If E-mail is e- mail then Twitter is e- rantingatthebackoftheclasswiththerightofreply . E-mail
  12. 12. http://searchengineland.com/images/070410-twitter.jpg http://www.mophile.com/wordpress/wp-content/uploads/2007/03/jaiku.jpg
  13. 13. Open Closed Heavy Lite Instant Messaging E-mail Blog
  14. 14. Open Closed <ul><li>Leaves a record </li></ul><ul><li>Works with a small # of </li></ul><ul><li>conversation participants </li></ul><ul><li>Good for paragraphs </li></ul><ul><li>/ argument </li></ul><ul><li>Leaves a record </li></ul><ul><li>Driven by voice of blogger </li></ul><ul><li>Interaction thru comments </li></ul><ul><li>& with other blogs </li></ul><ul><li>Conversational </li></ul><ul><li>Immediate </li></ul><ul><li>Works with a small # of </li></ul><ul><li>conversation participants </li></ul>Heavy Lite <ul><li>Conversational </li></ul><ul><li>Immediate </li></ul><ul><li>Driven by voice of writer </li></ul><ul><li>Interaction with other </li></ul><ul><li>writers </li></ul>Instant Messaging E-mail Twitter Blog
  15. 15. 2. Collaboration
  16. 16. To E-mail we added Word (& Excel & Powerpoint). E-mail
  17. 17. To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail
  18. 18. To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. E-mail E-mail E-mail E-mail E-mail E-mail
  19. 19. To E-mail we added Word (& Excel & Powerpoint). And we turned on “Track Changes”. Oh dear. E-mail E-mail E-mail E-mail E-mail E-mail
  20. 20. And some of these documents we put on intranets & internets. But we couldn’t edit them there. Until… E-mail HTML
  21. 21. Open Closed Receiver Read-only Receiver Read & Write E-mail Wikis HTML
  22. 22. Open Closed Receiver Read-only Receiver Read & Write <ul><li>Presents formatting & attachments </li></ul><ul><li>Often cannot be edited by readers </li></ul><ul><li>Presentation of formatting & attachments is unreliable </li></ul><ul><li>Readers can respond but not edit original </li></ul><ul><li>Presents formatting & attachments </li></ul><ul><li>Readers can edit documents </li></ul><ul><li>Editing co-ordinated </li></ul><ul><li>Presents formatting </li></ul><ul><li>Readers can edit documents </li></ul><ul><li>Editing unco-ordinated </li></ul>Word E-mail Wikis HTML
  23. 23. 3. Awareness (Thanks to Patrick Lambe)
  24. 24. E-mail To E-mail we added browser Bookmarks If email is e-mail then bookmarks are e-rememberingwherethebloodyhellthatgoodwebsitewas Sometimes we shared them with friends ..but the bloody web won’t stand still… they got outdated
  25. 25. E-mail Then came RSS - Hurrah! If email is e-mail then RSS is e-keepingupwiththejoneses It can send us email! … or we can use RSS Readers
  26. 26. E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism
  27. 27. E-mail Suddenly bookmarking got social - Double hurrah! If email is e-mail then social bookmarking is e-voyeurism … and we can use tags with RSS to keep up with changes!
  28. 28. RSS Bookmarking Del.icio.us E-mail <ul><li>A mix of one-way and two-way communication </li></ul><ul><li>Can be hard to locate content from a specific source </li></ul><ul><li>Dedicated one-way channel for content updates </li></ul><ul><li>Easy to locate content from a specific source </li></ul><ul><li>Easy to find a source we have previously used </li></ul><ul><li>Only for users of that browser </li></ul><ul><li>Metadata based on folders </li></ul><ul><li>Easy to find a source we have previously used </li></ul><ul><li>Can be shared with others </li></ul><ul><li>Metadata based on tags </li></ul>
  29. 29. 5 Steps to replace E-mail
  30. 30. 20% http://www.elsua.net/
  31. 32. 5+
  32. 33. http://www.sxc.hu/pic/m/f/fa/fabiosvr/656244_plastic_hammer_toy_1.jpg
  33. 34. http://l.yimg.com/img.tv.yahoo.com/tv/us/img/site/43/36/0000034336_20061020191519.jpg
  34. 35. http://www.advcomms.co.uk/footprint.jpg
  35. 36. 5 Issues to consider
  36. 37. http://www.mcmag.com/gold/awardlogos/images/Gold_Key.bmp
  37. 38. http://www.divasthesite.com/images/Greta_Garbo/Greta_Garbo_intro.jpg
  38. 39. http://www.hyperorg.com/blogger/images/ironmountain_archive2.jpg
  39. 42. To Conclude
  40. 43. E-mail Instant Messaging Wikis Twitter HTML Blogs RSS Del.icio.us
  41. 44. E-mail: It’s not bad. It just needs to know its place.
  42. 45. Additions
  43. 46. http://www.emeraldinsight.com/fig/2890060106002.png
  44. 47. http://thememoryartist.files.wordpress.com/2007/04/drama-triangle.jpg
  45. 48. Thank You Matt Moore http://engineerswithoutfears.blogspot.com/ http://innotecture.wordpress.com
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