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    Presentation Presentation Presentation Transcript

    • VoIP BASED PREDICTIVE DIALER PRESENTED BY :- AMBRISH PANDEY HIMANSHU AWASTHI
    • AN ITRODUCTION TO VoIP • Voice over Internet Protocol is the routing of voice conversations over the Internet or through any other IP- based network. • VoIP is also known as IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband.
    • HOW VoIP WORKS • VoIP services convert your voice into a digital signal that travels over the Internet. • If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. • VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. • Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network.
    • VoIP NETWORK DIAGRAM
    • VoIP CHALLANGES • Delay/Network Latency. • Packet loss. • Jitter. • Echo. • Security.
    • FEATURES • VoIP allows users to travel anywhere in the world and still make and receive phone calls. • Subscribers of phone-line replacement services can make and receive local phone calls regardless of their location. • Specialized mobile VoIP services enable users to talk over internet protocol and use VoIP based Instant Messenger services. • VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others (e.g. friends or colleagues) are available online to interested parties.
    • DRAWBACKS OF VoIP • Internet connection requirement. • Difficulty with sending faxes. • Power Outages.
    • PREDICTIVE DIALER • Predictive dialers are widely used in call centers. • A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other outbound campaigns.
    • HOW DIALER WORKS • The predictive dialer exhibits predictive behavior when it has more call attempts (dials) outstanding than it has agents that are already available to handle calls. • The predictive dialing happens when the predictive dialer dials ahead of the agents becoming available or when the predictive dialer matches a forecast number of available agents with a forecast number of available called parties. • The matching and dialing ahead perspectives provide the large increases in dial rates and agent productivity.
    • BENIFITS BUSINESS BENEFITS • Before manually dialing each call, operators spend time reviewing paper records or computer terminal screens, selecting the person to be called, finding the phone number, dialing the number , listening to the ring, listening to the phone company intercepts, busy signals and answering machines. • Operators also spend time updating information after the call.
    • Comparison Of Manual Dialing And Predictive Dialing
    • DIALER NETWORK DIAGRAM
    • CONCLUSION PRODUCTIVITY INCREASES OF 200% TO 300% WHEN USING PREDICTIVE DIALER.
    • REFRENCES • www.accruindia.com • www.wekipedia.com • Computer Networks By Andrew S. Tanenbaum. • Data Communication By William Stallin.
    • THANK YOU