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muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
muHive - real time automated customer engagement platform
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muHive - real time automated customer engagement platform

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muHive, (http://muhive.com) is a SaaS based customer engagement product across social networks, blogs, websites and email designed for scalability with powerful automation at its core. Its state of …

muHive, (http://muhive.com) is a SaaS based customer engagement product across social networks, blogs, websites and email designed for scalability with powerful automation at its core. Its state of the art automation engine enables brands to discover and engage with their customers on all contemporary channels on the web in real time. You can use muHive for the purposes of Marketing, Branding and customer experience management.

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Transcript

  • 1. Real time multi-channel customer engagement –Automated!
  • 2. There is a shift in theway of doing Marketingand Sales
  • 3. ShiftinmarketingFrom transaction To meaningfulinteraction
  • 4. Shift in brand behaviourCustomer Acquisition• Sales driven• Traditional marketingCustomer Conservation• Life Time Value driven• Effective customer interactionExperience driven economyContemporary economy
  • 5. • Customers seek instantanswers and gratification.• Marketing moving towardsholding customer’s attention.• Customers expect answersfrom brands in less than 2minutes.• Phones offer multipleavenues of communication.Mobile phones = first screenSolution is great customer experienceRight answers at the right time
  • 6. Conservation = Conversation• Quality conversations [4]– Accurate content– Minimum turnaround time– Sustained productive engagement• Maintain communication between multiplestakeholders in decision making"Marketing is more about the conversation now. Can ourcompetition morph their mentality? We come at it differentlyand push the consumer experience and two-way discussion”
  • 7. How do you scale yourability to have qualityconversations such thateach customer feelsvalued?
  • 8. WhatWhatOffers
  • 9. muHive is SaaS based real time customerengagement product for all channels on the webwith a strong focus on automation
  • 10. Automation is our USPScale to thousands of conversations with intuitive drag-n-dropautomation in muHive
  • 11. Website WidgetsEngagement channelsSocial Media Email
  • 12. How muHive can help your brandHuman likeengagementat scalePresence onmultiplechannelsProactiveresponsesBrand andReputationmanagement
  • 13. Benefits of using muHiveEmpoweryourdecisionmakersEvolve frommonitoringtoparticipationListen,analyze andengage withonedashboard Integrateswell with aBrand-Agencymodel
  • 14. Teams, roles & moderationcapabilitiesPowerful automationTo create enterprise gradeworkflowsReal time analytics tailored to yourbusiness goals.Integration with 3rd party serviceslike Basecamp, Zoho CRM and yourinternal systems.Built for the enterprise
  • 15. Impact• Brand anywhere! Instantly expands theoutreach of this effort with multi channelengagement• Upsell to influencers and early adopters– Keep evolving record of customer conversation• Reduce support and inquiry costs whileincreasing engagement efficiency• Manage feedback and ideas
  • 16. thank you foryour timeYou can reach us at sales@muhive.comOr call us at +91.80.3075 2666

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