NYHS Nepean Youth Homelessness Service A cross agency integration model accommodating and supporting young people with hig...
NYHS and the Nepean <ul><li>Joint agreement between DoCS, Housing NSW and NSW Health. </li></ul><ul><li>10 high needs and ...
Cross agency integration model Principal Agency $ Coordination Group Service eg reconnect Service eg disability Service  e...
Cross agency integration model Partner Service Principal Agency Coordination Group <ul><li>Develop client case plan and ap...
LM referral pathway into NYHS <ul><li>LM was referred by a volunteer street worker from Salvation Army which whom she had ...
Referral Pathway  <ul><li>Chronic history of homelessness </li></ul><ul><li>Sleeping rough </li></ul><ul><li>Couch surfing...
Client LM pathway into NYHS <ul><li>Health/Medical </li></ul><ul><li>Drug and Alcohol </li></ul><ul><li>Legal issues </li>...
Client LM pathway into NYHS <ul><li>Education </li></ul><ul><li>Mental health </li></ul><ul><li>Recreation and Social </li...
OUTCOMES OF LM <ul><li>Sustained tenancy </li></ul><ul><li>Re-linked to siblings and family </li></ul><ul><li>Volunteer wo...
OUTCOMES OF LM <ul><li>Cultural awareness/activities </li></ul><ul><li>Improved Health </li></ul><ul><li>Better choices re...
Other Client Outcomes <ul><li>Reduction in Drug and Alcohol dependence links with counselling to support. </li></ul><ul><l...
Other client outcomes <ul><li>Greater sense of self </li></ul><ul><li>Pride </li></ul><ul><li>Ownership </li></ul><ul><li>...
Project Challenges and Risks <ul><li>HNSW property allocation  </li></ul><ul><li>Client non participation with support pro...
Contact details <ul><li>Leanne Armstrong  – NYHS Coordinator, Marist Youth Care. </li></ul><ul><li>Ph:  4728 6801.  Mb:  0...
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Nepean Youth Homelessness Service Yhm09

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  • NYHS is funded by Department of Premier and Cabinet for 12 months and is a joint agreement between DoCS, HNSW and NSW Health. The project outcomes are to support and accommodate 10 young people with high needs. The client criteria for high needs is defined as: Aged 15-25 years who are homeless or at risk of homelessness in the Nepean area (comprising the Local Government Areas of Penrith, Hawkesbury, Blue Mountains and Blacktown). People who agree to utilise the support being provided through support agencies and NSW Health and to participate with the development and implementation of their case management or care / treatment plan. High needs, with a history of rough sleeping and chronic homelessness (repeat users of SAAP services). Experiencing complex issues including but not limited to; Alcohol and Other Drugs, Mental Health including self harm, Intellectual / Cognitive Disability and Challenging Behaviour. Clients are accessing housing provided by Housing NSW exclusively for the Nepean Youth Homelessness Service In addition, NYHS ha allocated early intervention case management support packages for a minimum of 14 young people at risk of homelessness.
  • Acknowledgement of the Kings Cross Youth At Risk Project model, which formed the basis of the Coordination Group and the integration / partnership model across different agencies and funded non government organisations. The CG is responsible for: Assessment of all referrals into NYHS Determine the level of support required and which agency / service provider will provide the support (where there is no identified support provider) Allocate and approve brokerage applications per client referral Membership to the CG consists of: SAAP services (Specialist homelessness services) NYDAS Child &amp; Adolescent Mental Health HNSW Specialist Client Service Officer CSGP service Employment service
  • Client outcomes include: Client TM: TM has engaged with all support provided and attended all schedule meetings to date. TM self confidence has increased as TM discuss further about family issues, finances and concerns with Housing NSW. TM has spoken in her review with NYHS Coordinator and Housing NSW Specialist CSO regarding the dampness in her unit and mold on the window sills. TM has expressed some concerns for safety. TM is attending a job network agency. In addition, TM has expressed interest in a hospitality course through Café Horizon in St Marys. TM continues to work on her budgeting, cooking and shopping skills. TM has recently purchased art supplies as a hobby. Further support for TM will be focused on engagement with Community support options. Client KG: KG has a very good insight into how she feels and is aware of her weakness and has discussed such weakness with her case manager. KG welcomes the additional support. KG has maintained all of her appointments with Nepean Youth Drug and Alcohol Service (NYDAS), Relationship Australia, Enterprise (job network agency) and EPI (Early Psychosis Intervention) Centre for Mental Health appointments. KG continues to work on strategies to address family conflict. KG enjoys current employment and is considering working 2 days a week by the end of the next 3 month review. KG travels to and from work with no assistance from support workers. There have been no incidence of domestic violence since KG and her partner started attending Relationship Australia counselling. KG is aware of her alcohol consumption and is exploring strategies with NYDAS to reduce her consumption. Client NR: NR has regularly attended appointments and is open to treatment. NR currently involved in Relapse Prevention Program, Depression Management group and with Campbell Paige Employment Service. NR had previous anxiety around attending and participating in groups and social activities but this has reduced, with NR increased confidence. NR no longer requires support to contact Housing NSW to undertake maintenance issues. NR is engaging with general health services, such as a GP. Has reduced her cannabis use dramatically. Nikki&apos;s living skills have improved. Having new furnishings have made her want to maintain her home and keep things clean.
  • Nepean Youth Homelessness Service Yhm09

    1. 1. NYHS Nepean Youth Homelessness Service A cross agency integration model accommodating and supporting young people with high needs Leanne Armstrong – NYHS Coordinator, Marist Youth Care. Adrian Foon – SAAP Strategy, NSW Community Services. Annie Rogers – Mount Druitt Integrated Youth Service, Wesley Mission.
    2. 2. NYHS and the Nepean <ul><li>Joint agreement between DoCS, Housing NSW and NSW Health. </li></ul><ul><li>10 high needs and minimum14 early intervention support packages </li></ul><ul><li>A snapshot of the Nepean youth SAAP and other NGOs include: </li></ul><ul><li>- BMYASS, NYAS, EOW, Turning Point, Marist Youth Care, WISE Employment, The Rock Church, SPYNS, RFNSW, Relationships Australia . </li></ul>
    3. 3. Cross agency integration model Principal Agency $ Coordination Group Service eg reconnect Service eg disability Service eg health Service eg neighbour-hood centres Service eg Brighter Futures Service eg SAAP Service eg CSGP adolescent Service eg family support
    4. 4. Cross agency integration model Partner Service Principal Agency Coordination Group <ul><li>Develop client case plan and apply to Coordination Group for case managed brokerage packages </li></ul><ul><li>Manage brokerage package and coordinated case management plan for client </li></ul><ul><li>Report on client progress to Coordination Group as required (eg monthly Case Manager’s report, participate in 3 monthly client case review) </li></ul><ul><li>NB: Some, but not all services, will sit on the Coordination Group. The service does not have to be a SAAP provider, any organisation which delivers homelessness services can apply for brokerage packages. </li></ul><ul><li>Manage brokerage funding </li></ul><ul><li>Act as secretariat for Coordination Group </li></ul><ul><li>Carry out reporting and data collection as required in service specification </li></ul><ul><li>Develop policies and procedures for Coordination Group </li></ul><ul><li>NB: The Principal Agency can make client referrals to the Coordination Group on the same basis as other partner services. </li></ul><ul><li>Make decisions for case management brokerage applications from referring agencies/services </li></ul><ul><li>Review and further develop coordinated case management plan for client with other key support providers (homelessness and mainstream) </li></ul><ul><li>Periodically review progress of case plans and amend as necessary (eg 3 monthly client case review) </li></ul><ul><li>Report on systemic barriers to service delivery to Principal Agency </li></ul><ul><li>NB: Membership representation is flexible. Large geographical areas may have more than one group. </li></ul>
    5. 5. LM referral pathway into NYHS <ul><li>LM was referred by a volunteer street worker from Salvation Army which whom she had a long historical relations of 5 years. </li></ul>
    6. 6. Referral Pathway <ul><li>Chronic history of homelessness </li></ul><ul><li>Sleeping rough </li></ul><ul><li>Couch surfing </li></ul><ul><li>Daily drug and alcohol use poly substance user </li></ul><ul><li>Family isolation </li></ul><ul><li>Crisis driven life style </li></ul><ul><li>Lack of resources/skills </li></ul><ul><li>Undealt loss and grief issues </li></ul><ul><li>Depression </li></ul><ul><li>Self living skills </li></ul><ul><li>Debts </li></ul><ul><li>Undesirable source of income </li></ul><ul><li>Find appropriate service provider-Wesley mission </li></ul>
    7. 7. Client LM pathway into NYHS <ul><li>Health/Medical </li></ul><ul><li>Drug and Alcohol </li></ul><ul><li>Legal issues </li></ul><ul><li>Living Skills </li></ul><ul><li>Cultural needs </li></ul><ul><li>Victim of Crime </li></ul><ul><li>Family relationships </li></ul><ul><li>Crisis interventions </li></ul>
    8. 8. Client LM pathway into NYHS <ul><li>Education </li></ul><ul><li>Mental health </li></ul><ul><li>Recreation and Social </li></ul><ul><li>Material Aid </li></ul><ul><li>Anger and aggression </li></ul>
    9. 9. OUTCOMES OF LM <ul><li>Sustained tenancy </li></ul><ul><li>Re-linked to siblings and family </li></ul><ul><li>Volunteer worker Camp leader </li></ul><ul><li>Gym membership </li></ul><ul><li>Extensively reduced Drug and Alcohol </li></ul><ul><li>Increased life skills-drivers license, cooking </li></ul><ul><li>Independent living </li></ul><ul><li>Controlled mental health </li></ul><ul><li>Maintained budget </li></ul>
    10. 10. OUTCOMES OF LM <ul><li>Cultural awareness/activities </li></ul><ul><li>Improved Health </li></ul><ul><li>Better choices re relationships/friendships </li></ul><ul><li>Education- future goal </li></ul><ul><li>Employment-job network </li></ul><ul><li>Greater communication skills and self expression </li></ul><ul><li>Honesty </li></ul>
    11. 11. Other Client Outcomes <ul><li>Reduction in Drug and Alcohol dependence links with counselling to support. </li></ul><ul><li>Ongoing participation and engagement in mental health appointments, treatment, assessments and general health services. </li></ul><ul><li>Part time employment. </li></ul><ul><li>Links to education and training. </li></ul><ul><li>Improved living and budgeting skills </li></ul><ul><li>Increased confidence and engagement with the community and other services </li></ul>
    12. 12. Other client outcomes <ul><li>Greater sense of self </li></ul><ul><li>Pride </li></ul><ul><li>Ownership </li></ul><ul><li>Stronger more appropriate relationships </li></ul><ul><li>Reduction in criminal activity </li></ul><ul><li>Improved parenting skills/knowledge </li></ul>
    13. 13. Project Challenges and Risks <ul><li>HNSW property allocation </li></ul><ul><li>Client non participation with support providers </li></ul><ul><li>Client transfer of properties </li></ul><ul><li>Client’s changes in circumstances during tenancy </li></ul><ul><li>Brokerage administration and client data collection </li></ul><ul><li>Coordinated Case management practice </li></ul>
    14. 14. Contact details <ul><li>Leanne Armstrong – NYHS Coordinator, Marist Youth Care. </li></ul><ul><li>Ph: 4728 6801. Mb: 0408 219 979. </li></ul><ul><li>Em: [email_address] </li></ul><ul><li>Adrian Foon – SAAP Strategy, NSW Community Services. </li></ul><ul><li>Ph: 9716 2275. </li></ul><ul><li>Em: [email_address] </li></ul>
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