Client Centred

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Client Centred

  1. 1. The client is the expert on themselves. Brian Tranter, Manager, The Bridge Youth Service
  2. 2. Client Centred Practice <ul><li>The difficulty lies in the practice of young people inviting </li></ul><ul><li>others to take control, </li></ul><ul><li>to take responsibility and </li></ul><ul><li>in how they actively work at disowning responsibility for both what they do, and </li></ul><ul><li>the outcomes of their behaviors and </li></ul><ul><li>the thinking that goes into what they do </li></ul><ul><li>and what happens after it. </li></ul>
  3. 3. The difficulty for young people is that often they have not yet learned how <ul><li>to be responsible, </li></ul><ul><li>how they are making choices, </li></ul><ul><li>how they have a place, a voice and a position of power over themselves and within the world they live. </li></ul><ul><li>this is particularly the case for the young people we work with. </li></ul>
  4. 4. <ul><li>So the practice of working at placing them </li></ul><ul><li>at the centre can be in itself a different </li></ul><ul><li>experience for young people. This is </li></ul><ul><li>because it promotes their power over what </li></ul><ul><li>they do and how they respond. </li></ul>
  5. 5. <ul><li>A client centered approach requires the worker to be armed with questions. </li></ul><ul><li>Questioning is a process which hands over the responsibility for the answers and the thinking to the person being asked. </li></ul><ul><li>Developing a client centered approach requires the worker to constantly and consistently be working at invitations to responsibility. </li></ul>
  6. 6. Client Centred Practice Is <ul><li>Asking about their thinking. </li></ul><ul><li>Asking about how they arrived at their thinking. </li></ul><ul><li>Challenging their ideas. </li></ul><ul><li>Being curious and interested about their life and the way they live it. </li></ul><ul><li>Being curious and interested about what they are trying to achieve. </li></ul><ul><li>Asking questions around intentions and outcomes. </li></ul><ul><li>Acknowledging what they are doing well. </li></ul><ul><li>Always checking with them about your thinking in regard to them. </li></ul>
  7. 7. Client Centred Practice IS <ul><li>Respectful. </li></ul><ul><li>Engaging. </li></ul><ul><li>Works at providing new information. </li></ul><ul><li>Addresses the power imbalance suffered by many young people. </li></ul>
  8. 8. Client Centred Practice Is Not <ul><li>Arguing for change </li></ul><ul><li>Knowing what is best for the young person. </li></ul><ul><li>Blaming </li></ul><ul><li>Finding out the cause of behaviour and getting them to do something to address that cause and the behaviour related to it. </li></ul><ul><li>Deciding what should happen. { Exceptions to this include all duty of care requirements related to protection from impending or occurring harm} </li></ul>

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