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Client Centred
Client Centred
Client Centred
Client Centred
Client Centred
Client Centred
Client Centred
Client Centred
Client Centred
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  • 1. The client is the expert on themselves. Brian Tranter, Manager, The Bridge Youth Service
  • 2. Client Centred Practice
    • The difficulty lies in the practice of young people inviting
    • others to take control,
    • to take responsibility and
    • in how they actively work at disowning responsibility for both what they do, and
    • the outcomes of their behaviors and
    • the thinking that goes into what they do
    • and what happens after it.
  • 3. The difficulty for young people is that often they have not yet learned how
    • to be responsible,
    • how they are making choices,
    • how they have a place, a voice and a position of power over themselves and within the world they live.
    • this is particularly the case for the young people we work with.
  • 4.
    • So the practice of working at placing them
    • at the centre can be in itself a different
    • experience for young people. This is
    • because it promotes their power over what
    • they do and how they respond.
  • 5.
    • A client centered approach requires the worker to be armed with questions.
    • Questioning is a process which hands over the responsibility for the answers and the thinking to the person being asked.
    • Developing a client centered approach requires the worker to constantly and consistently be working at invitations to responsibility.
  • 6. Client Centred Practice Is
    • Asking about their thinking.
    • Asking about how they arrived at their thinking.
    • Challenging their ideas.
    • Being curious and interested about their life and the way they live it.
    • Being curious and interested about what they are trying to achieve.
    • Asking questions around intentions and outcomes.
    • Acknowledging what they are doing well.
    • Always checking with them about your thinking in regard to them.
  • 7. Client Centred Practice IS
    • Respectful.
    • Engaging.
    • Works at providing new information.
    • Addresses the power imbalance suffered by many young people.
  • 8. Client Centred Practice Is Not
    • Arguing for change
    • Knowing what is best for the young person.
    • Blaming
    • Finding out the cause of behaviour and getting them to do something to address that cause and the behaviour related to it.
    • Deciding what should happen. { Exceptions to this include all duty of care requirements related to protection from impending or occurring harm}
  • 9.