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What’s up on the reference and information services in the 21st century
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What’s up on the reference and information services in the 21st century

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Originally presented at Information Resources Service Class final Class Discussion at LIS Graduated Program, University of Indonesia, July, 2012. This presentation material Based on Book of Reference ...

Originally presented at Information Resources Service Class final Class Discussion at LIS Graduated Program, University of Indonesia, July, 2012. This presentation material Based on Book of Reference and Information Services in the 21st Century, 2nd ed. By Kay Ann Cassell and Uma Hiremath.



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What’s up on the reference and information services in the 21st century Presentation Transcript

  • 1. What’s up on The Reference and Information Services in the 21st Century Muhammad Rosyihan Hendrawan * Originally presented at Information Resources Service final class discussion at LIS Graduated Program, University of Indonesia, July, 2012 * Based on Book of Reference and Information Services in the 21st Century, 2nd ed. By Kay Ann Cassell and Uma Hiremath endralife@gmail.com http://endralive.wordpress.com
  • 2. Introducing Reference and Information Service • Kind of sintetic informations • Answering reference questions (ready and research questions + bibliographic verification) • Reader’s advisory service • User instruction • Selecting + Evaluating • Creating finding tools + Web sites (pathfinder, webliographies, database)
  • 3. Continue... • Evaluating staff + services (What results so far and the future?) • Promotion + marketing • Ethics • The changing nature of reference (Librarians should be ready with new technologies impact)
  • 4. • Reference interview (why and what we know?) • Conducting rapport with user • User instruction (establishing rapport, negotiate, develop strategy, ensuring => follow up, and closing interview) • Problematic Strategies (imposed query, the communication trap, behaviour to avoid) • Telephone interview Determining the Question: In-person, telephone, virtual reference interview
  • 5. Continue.. • Answering virtually • Approach => New RUSA guidline • Cultural differences • Improving skills (practice + develove => approachable, listening, knowledge, source, posing and follow up questions) • A Look ahead
  • 6. • Tools of the answering : categorized, visualized, tested • Conducting rapport with user • Types of answer (elementary => skilled => value-added) • Common pitfalls in reference answering (wrong, inappropriate, avoidance, poor knowledge of resource, lack of follow up, inadequate search skill, ) Finding the answer : basic search techniques
  • 7. ‘ ‘Time-consuming or quick, simple or complex, current or retrospective, specific or cross- dicipline, single or multisource, and... User appropiate’  Step 1 back
  • 8. ‘ ‘Visualizing (from) Analytical requirement, circulated print, current statistic’  Step 2 back
  • 9. ‘‘Creative browsing, sub- categorizing, overview’  Step 3 back
  • 10. Selecting and Evaluating Reference Materials Evaluation criteria Choosing (print/elect ronic) Manage ref. budget Writing ref.collection development policy Ongoing assessment ref. collection Promoting + marketing ref.material Identify,select, evaluate new ref.material
  • 11. • Of car design + learning style • Organizing reference departments • Organizing staff (reference desk + consultation) • Managing of service delivery (roving, mobile, virtual) • New roles (management => electronic resource, web, reference marketing, virtual reference service evaluation) • Further considerations (POSDCORB + SWOT) Managing Reference Developments
  • 12. Final Thought... “Thank you everybody...”