New Work Habits for A Radically Changing World Source: Excerpt from Price Pritchett New Work Habits for A radically changing world Florance Sinniah

Objectives To provide a different perspective of how aggressive the information age and environmental impact has on how we operate and think daily Sharing of 13 ground rules for Job Success in the Information Age

To provide a different perspective of how aggressive the information age and environmental impact has on how we operate and think daily

Sharing of 13 ground rules for Job Success in the Information Age

Current environment World economy continue to be uncertain Workforce reduction, spending control, pay cut.. Downsize to keep the business going Merger & Acquisition become norm Intense profit margin pressure Competition everywhere Globalization Emerging Market Growth – China, India, Russia, Vietnam

World economy continue to be uncertain

Workforce reduction, spending control, pay cut..

Downsize to keep the business going

Merger & Acquisition become norm

Intense profit margin pressure

Competition everywhere

Globalization

Emerging Market Growth – China, India, Russia, Vietnam

The world has changed Already an estimated 2/3 of US employees work in the services sector, and “knowledge” is becoming our most important “product” By year 2010, no developed country will have more than 1/6 or 1/8 of its workforce in the traditional roles of making and moving goods Careers come and go. Jobs change. This is noting new – it’s just happening far faster than ever before. Report indicate that 1.5million Web pages are added each day, and that the number of Websites is doubling every 8 months Every year more and more people will be self employed There has been more information produced in the last 10 years than during the previous 5000

More & more service and knowledge based work New technologies (computers & communication) created intense worldwide competition Career had already quit working like they used to Does no good to complain about what’s happening The world doesn't care about our opinions and feeling Shifting of the way organizations operate The world rewards only to those who can catch on to what’s happening & seize the opportunity brought about by the change

More & more service and knowledge based work

New technologies (computers & communication) created intense worldwide competition

Career had already quit working like they used to

Does no good to complain about what’s happening

The world doesn't care about our opinions and feeling

Changes always comes bearing gifts… Many priceless opportunities for those who play by the new rules, position ourselves right and take personal responsibilities for our future

Many priceless opportunities for those who play by the new rules, position ourselves right and take personal responsibilities for our future

Meet the challenge Follow below 13 ground rules for managing your job during radical change

Follow below 13 ground rules for managing your job during radical change

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Resist to change will be dead-end street Career opportunities come when you align immediately Organizations want people who adapt fast not those who resist Be quick change artist can build your reputation Take personal responsibility for adapting to change GR# 1: Become a quick change artist You think you understand the situation, but what you don’t understand is the situation had just changed - Putnam Investments advertisement The facts What it means to You Your organization will keep reshaping , shifting and flexing to fit the rapidly changing world Duties will be constantly realigned Short lived assignments will be common May work for more than on “employer” at a time

Resist to change will be dead-end street

Career opportunities come when you align immediately

Organizations want people who adapt fast not those who resist

Be quick change artist can build your reputation

Take personal responsibility for adapting to change

Your organization will keep reshaping , shifting and flexing to fit the rapidly changing world

Duties will be constantly realigned

Short lived assignments will be common

May work for more than on “employer” at a time

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Career success belongs to the committed, get out of there if you can’t commit Who recommit quickly when change reshapes their work Strong job commitment makes work far more satisfying An excellent antidote for stress Fine cure for the pain of change Bringing out your best potential & more valuable GR# 2: Commit fully to your job They’re only putting in a nickel, but they want a dollar song.” - Song Title Your employer will expect more from you Market place is far more demanding these days Your customer expect top notch & speedy service or will take their business to competitors Do more-Faster and better – with less This calls for highly committed people The facts What it means to You

Career success belongs to the committed, get out of there if you can’t commit

Who recommit quickly when change reshapes their work

Strong job commitment makes work far more satisfying

An excellent antidote for stress

Fine cure for the pain of change

Bringing out your best potential & more valuable

Your employer will expect more from you

Market place is far more demanding these days

Your customer expect top notch & speedy service or will take their business to competitors

Do more-Faster and better – with less

This calls for highly committed people

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Organization that are lean, agile and quick to respond have the edge Organization can’t go fast if their employees go slow You need to operate in strong sense of urgency Emphasize action, don’t bog down in endless preparation Learn to fail fast, fix it and race on Seek radical breakthrough GR# 3: Speed Up Cable TV required 25years to reach a critical mass of 10million subscribers, but cell phones and VCRs took only 9 years to achieve that level. The worldwide web reached the same plateau in a mere 5 years “ Slow” kills companies Environment drives the decision to decentralize, to delegate power Organization must eliminate excess baggage, abandon bureaucratic practice This is raw survival instincts at work. Organization must accelerate or they will die The facts What it means to You

Organization that are lean, agile and quick to respond have the edge

Organization can’t go fast if their employees go slow

You need to operate in strong sense of urgency

Emphasize action, don’t bog down in endless preparation

Learn to fail fast, fix it and race on

Seek radical breakthrough

“ Slow” kills companies

Environment drives the decision to decentralize, to delegate power

Organization must eliminate excess baggage, abandon bureaucratic practice

This is raw survival instincts at work. Organization must accelerate or they will die

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Learn to create role clarity for yourself. Take personal responsibility for figuring out the top priorities Don’t wait for someone to frame out your duties Chase down information you need Show initiatives Learn to loosen up Accept the fact that your work life is going to be fuzzy around the edges GR# 4: Accept ambiguity and uncertainty “ It’s like driving at night in the fog. You can only see as far as your headlights, but you can make the whole trip that way” - E.L. Doctorow You are faced with new expectations, shifting priorities, and different reporting relationships There are more questions than answers Role may be vague, assignment altered constantly, Work roles out of focus most of the time The facts What it means to You

Learn to create role clarity for yourself.

Take personal responsibility for figuring out the top priorities

Don’t wait for someone to frame out your duties

Chase down information you need

Show initiatives

Learn to loosen up

Accept the fact that your work life is going to be fuzzy around the edges

You are faced with new expectations, shifting priorities, and different reporting relationships

There are more questions than answers

Role may be vague, assignment altered constantly,

Work roles out of focus most of the time

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Assume more personal responsibility for the success for the entire enterprise You need a sense of managing the whole Think how you (personally) can help cut costs, serve customer better, improve productivity, and innovate How you can add directly to the financial health of the organization Think yourself as “Self Employed”, you are on your own, you have to “build your business” GR# 5: Behave like you’re in business for yourself “ We are all in this alone” - Lily Tomlin Organizations are breaking into bits and getting flatter Organization become more entrepreneurial. They want decision to be made by people closest to the customer to move faster. You are seeing more self-directed teams More power, information, and responsibility flow through you The facts What it means to You

Assume more personal responsibility for the success for the entire enterprise

You need a sense of managing the whole

Think how you (personally) can help cut costs, serve customer better, improve productivity, and innovate

How you can add directly to the financial health of the organization

Think yourself as “Self Employed”, you are on your own, you have to “build your business”

Organizations are breaking into bits and getting flatter

Organization become more entrepreneurial. They want decision to be made by people closest to the customer to move faster.

You are seeing more self-directed teams

More power, information, and responsibility flow through you

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Lifelong learning is the only way to remain competitive in the job market Your future employability depends on you to stay abreast of what’s happening in your field Read, attend workshops and seminars, take courses, Volunteer for understudy, accept lateral moves that will broaden you, ask for learning opportunities Be sure to develop transferable skills to give “portability” to your career The more you know how to do, and the better you do it, the more valuable you become GR# 6: Stay in school “ Mankind’s knowledge base is now doubling in a period of less than 2years” - Peter Cochrane Tips for Time Travelers It doesn’t take long for skills and knowledge to get outdated in fast-changing world Technological advances and flood of new information make it hard to keep up with what’s going on Some careers don’t even get a chance to change, they simply disappear The facts What it means to You

Lifelong learning is the only way to remain competitive in the job market

Your future employability depends on you to stay abreast of what’s happening in your field

Read, attend workshops and seminars, take courses, Volunteer for understudy, accept lateral moves that will broaden you, ask for learning opportunities

Be sure to develop transferable skills to give “portability” to your career

The more you know how to do, and the better you do it, the more valuable you become

It doesn’t take long for skills and knowledge to get outdated in fast-changing world

Technological advances and flood of new information make it hard to keep up with what’s going on

Some careers don’t even get a chance to change, they simply disappear

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Think broadly Consider the big picture Learn to work across departmental boundaries Combine your efforts seamlessly with others to achieve same end results Eliminate unnecessary steps Do your part, drive organization directly toward the outcomes that count the most GR# 7: Hold yourself accountable for outcomes “ Somebody has to do something, and it’s just incredibly pathetic that is has to be us” -Jerry Garcia of The Grateful Dead Responsibility, power, and authority are being pushed down to the lowest levels. For this to work, you have to stand accountable to results Your worth will be measured by your work group’s collective results The facts What it means to You

Think broadly

Consider the big picture

Learn to work across departmental boundaries

Combine your efforts seamlessly with others to achieve same end results

Eliminate unnecessary steps

Do your part, drive organization directly toward the outcomes that count the most

Responsibility, power, and authority are being pushed down to the lowest levels. For this to work, you have to stand accountable to results

Your worth will be measured by your work group’s collective results

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Prove your worth to the organization Make a difference Add enough value so everyone can see that something very important would be missing if you left GR# 8: Add value “ The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.” - Warren Bennis Author and Distinguished Professor of Business Administration, University of Southern California It’s your “contribution” that counts, not the hours (or years) you put in. Or how busy you are The experience that your have may not worth today because the world is changing so rapidly You will be paid for performance, your value add rather than your tenure, good intentions or activity level The facts What it means to You

Prove your worth to the organization

Make a difference

Add enough value so everyone can see that something very important would be missing if you left

It’s your “contribution” that counts, not the hours (or years) you put in. Or how busy you are

The experience that your have may not worth today because the world is changing so rapidly

You will be paid for performance, your value add rather than your tenure, good intentions or activity level

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

You must get close- intimately close-to your customers Seek regular, direct contact with your customers Build strong relationship Deliver the highest quality service possible Anticipate their needs, and develop a reputation for responsiveness GR# 9: See yourself as service center “ They laughed at Joan of Arc, but she went right ahead and built it” - Gracie Allen Your job security depends on how valuable you are to your “customer” There are both internal and external customers We always take our customers for granted Your customer will replace you with a better service provider if you are not competitive The more you allow your service to go soft, the greater the odds you could end up in downsizing statistics The facts What it means to You

You must get close- intimately close-to your customers

Seek regular, direct contact with your customers

Build strong relationship

Deliver the highest quality service possible

Anticipate their needs, and develop a reputation for responsiveness

Your job security depends on how valuable you are to your “customer”

There are both internal and external customers

We always take our customers for granted

Your customer will replace you with a better service provider if you are not competitive

The more you allow your service to go soft, the greater the odds you could end up in downsizing statistics

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Don’t let low morale drain away precious energy, destroy your self-confidence, or damage your attractiveness as a job candidate Take charge of your moods Show resilience – bounce back on your own GR# 10: Manage your own morale “ If a cat spoke, it would say things like ‘ Hey, I don’t see the problem here’” - Roy Blount, Jr Saddling someone else to keep you contented and upbeat at work is a slick move Higher management can end up having to do things that are hard for people to accept. This doesn’t mean that whoever is in charge should carry the burden of responsibility to pump you back up If you expect someone to take care of your morale, you dis-empower yourself, you will end up hurting longer than necessary The facts What it means to You

Don’t let low morale drain away precious energy, destroy your self-confidence, or damage your attractiveness as a job candidate

Take charge of your moods

Show resilience – bounce back on your own

Saddling someone else to keep you contented and upbeat at work is a slick move

Higher management can end up having to do things that are hard for people to accept.

This doesn’t mean that whoever is in charge should carry the burden of responsibility to pump you back up

If you expect someone to take care of your morale, you dis-empower yourself, you will end up hurting longer than necessary

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

You should upgrade your job performance Your productivity, response time, quality, cost control, and customer service should all show steady gain Your skills should be in a state of constant renewal If you’ve passionately practiced kaizen, you’ll have built your competency level. Your track record will help sell you GR# 11: Practice Kaizen “ Good quality is a stupid idea. The only thing that counts is your quality getting better at a more rapid rate than your principal competitors. It’s real simple. If we’re not getting more, better, faster than they are, then we are getting less better or more worse.” - Tom Peters Organization can’t improve unless its people do Kaizen keep you reaching, stretching to outdo yesterday Major innovations will occur if every employee constantly keeps an eye out for improvements Without Kaizen, you’ll both be “out of business” The facts What it means to You

You should upgrade your job performance

Your productivity, response time, quality, cost control, and customer service should all show steady gain

Your skills should be in a state of constant renewal

If you’ve passionately practiced kaizen, you’ll have built your competency level. Your track record will help sell you

Organization can’t improve unless its people do

Kaizen keep you reaching, stretching to outdo yesterday

Major innovations will occur if every employee constantly keeps an eye out for improvements

Without Kaizen, you’ll both be “out of business”

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Take personal responsibilities Assume ownership of problems Let the solutions start with you GR# 12: Be a fixer, not a finger-pointer “ We have only one person to blame, and that’s each other.” - Barry Beck New York Ranger Problems are the natural offspring of change, so you will see plenty of them in the years to come Organizations need people who can take care of problems, not point them out We wasted time and energy to criticize and complain The facts What it means to You

Take personal responsibilities

Assume ownership of problems

Let the solutions start with you

Problems are the natural offspring of change, so you will see plenty of them in the years to come

Organizations need people who can take care of problems, not point them out

We wasted time and energy to criticize and complain

13 ground rules for managing your job during radical change Become a quick-change artist Commit fully to your job Speed Up Accept ambiguity and uncertainty Behave like you’re in business for yourself Stay in school Hold yourself accountable for outcomes Add value See yourself as a service center Manage your own morale Practice Kaizen Be a fixer, not a finger pointer Alter your expectation 1 2 3 4 5 6 7 9 8 11 10 13 12

Become a quick-change artist

Commit fully to your job

Speed Up

Accept ambiguity and uncertainty

Behave like you’re in business for yourself

Stay in school

Hold yourself accountable for outcomes

Add value

See yourself as a service center

Manage your own morale

Practice Kaizen

Be a fixer, not a finger pointer

Alter your expectation

Reframe your relationship with the organization Don’t assume you are automatically “entitled” to pay increases, promotions What you can do is to constantly upgrade your skills, stay flexible and never think that your employer is supposed to protect your future Take personal responsibility for your career GR# 13: Alter your expectation “ It’s a question of whether we’re going to go forward into the future, or past to the back” - Vice President Dan Quayle Organization can’t stop the world from changing. The best they can do is adapt. High velocity change has eliminated the need for many jobs. Because of new technology and global competition, organization are being reshaped and work is being done differently The marketplace is merciless The facts What it means to You

Reframe your relationship with the organization

Don’t assume you are automatically “entitled” to pay increases, promotions

What you can do is to constantly upgrade your skills, stay flexible and never think that your employer is supposed to protect your future

Take personal responsibility for your career

Organization can’t stop the world from changing. The best they can do is adapt.

High velocity change has eliminated the need for many jobs.

Because of new technology and global competition, organization are being reshaped and work is being done differently

The marketplace is merciless

Lastly, Embrace change and Develop the work habits you need for job success in the Information Age

Embrace change

and

Develop the work habits you need

for job success in the Information

Age

Refer to below book for more details The Employee Handbook of New Work Habits For A Radically Changing World 13 Ground Rules for Job Success In the Information Age Price Pritchett

The Employee Handbook of

New Work Habits

For A Radically Changing World

13 Ground Rules for Job Success

In the Information Age

Price Pritchett