New Work Habits For A Radically Changing World

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Good ground rules for professional success.

Thanks Florance and Price

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New Work Habits For A Radically Changing World

  1. 1. New Work Habits for A Radically Changing World Source: Excerpt from Price Pritchett New Work Habits for A radically changing world Florance Sinniah
  2. 2. Objectives <ul><li>To provide a different perspective of how aggressive the information age and environmental impact has on how we operate and think daily </li></ul><ul><li>Sharing of 13 ground rules for Job Success in the Information Age </li></ul>
  3. 3. Current environment <ul><li>World economy continue to be uncertain </li></ul><ul><ul><li>Workforce reduction, spending control, pay cut.. </li></ul></ul><ul><ul><li>Downsize to keep the business going </li></ul></ul><ul><ul><li>Merger & Acquisition become norm </li></ul></ul><ul><li>Intense profit margin pressure </li></ul><ul><li>Competition everywhere </li></ul><ul><li>Globalization </li></ul><ul><li>Emerging Market Growth – China, India, Russia, Vietnam </li></ul>
  4. 4. The world has changed Already an estimated 2/3 of US employees work in the services sector, and “knowledge” is becoming our most important “product” By year 2010, no developed country will have more than 1/6 or 1/8 of its workforce in the traditional roles of making and moving goods Careers come and go. Jobs change. This is noting new – it’s just happening far faster than ever before. Report indicate that 1.5million Web pages are added each day, and that the number of Websites is doubling every 8 months Every year more and more people will be self employed There has been more information produced in the last 10 years than during the previous 5000
  5. 5. <ul><li>More & more service and knowledge based work </li></ul><ul><li>New technologies (computers & communication) created intense worldwide competition </li></ul><ul><li>Career had already quit working like they used to </li></ul><ul><li>Does no good to complain about what’s happening </li></ul><ul><li>The world doesn't care about our opinions and feeling </li></ul>Shifting of the way organizations operate The world rewards only to those who can catch on to what’s happening & seize the opportunity brought about by the change
  6. 6. Changes always comes bearing gifts… <ul><li>Many priceless opportunities for those who play by the new rules, position ourselves right and take personal responsibilities for our future </li></ul>
  7. 7. Meet the challenge <ul><li>Follow below 13 ground rules for managing your job during radical change </li></ul>
  8. 8. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  9. 9. <ul><li>Resist to change will be dead-end street </li></ul><ul><li>Career opportunities come when you align immediately </li></ul><ul><li>Organizations want people who adapt fast not those who resist </li></ul><ul><li>Be quick change artist can build your reputation </li></ul><ul><li>Take personal responsibility for adapting to change </li></ul>GR# 1: Become a quick change artist You think you understand the situation, but what you don’t understand is the situation had just changed - Putnam Investments advertisement The facts What it means to You <ul><li>Your organization will keep reshaping , shifting and flexing to fit the rapidly changing world </li></ul><ul><li>Duties will be constantly realigned </li></ul><ul><li>Short lived assignments will be common </li></ul><ul><li>May work for more than on “employer” at a time </li></ul>
  10. 10. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  11. 11. <ul><li>Career success belongs to the committed, get out of there if you can’t commit </li></ul><ul><li>Who recommit quickly when change reshapes their work </li></ul><ul><li>Strong job commitment makes work far more satisfying </li></ul><ul><li>An excellent antidote for stress </li></ul><ul><li>Fine cure for the pain of change </li></ul><ul><li>Bringing out your best potential & more valuable </li></ul>GR# 2: Commit fully to your job They’re only putting in a nickel, but they want a dollar song.” - Song Title <ul><li>Your employer will expect more from you </li></ul><ul><li>Market place is far more demanding these days </li></ul><ul><li>Your customer expect top notch & speedy service or will take their business to competitors </li></ul><ul><li>Do more-Faster and better – with less </li></ul><ul><li>This calls for highly committed people </li></ul>The facts What it means to You
  12. 12. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  13. 13. <ul><li>Organization that are lean, agile and quick to respond have the edge </li></ul><ul><li>Organization can’t go fast if their employees go slow </li></ul><ul><li>You need to operate in strong sense of urgency </li></ul><ul><li>Emphasize action, don’t bog down in endless preparation </li></ul><ul><li>Learn to fail fast, fix it and race on </li></ul><ul><li>Seek radical breakthrough </li></ul>GR# 3: Speed Up Cable TV required 25years to reach a critical mass of 10million subscribers, but cell phones and VCRs took only 9 years to achieve that level. The worldwide web reached the same plateau in a mere 5 years <ul><li>“ Slow” kills companies </li></ul><ul><li>Environment drives the decision to decentralize, to delegate power </li></ul><ul><li>Organization must eliminate excess baggage, abandon bureaucratic practice </li></ul><ul><li>This is raw survival instincts at work. Organization must accelerate or they will die </li></ul>The facts What it means to You
  14. 14. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  15. 15. <ul><li>Learn to create role clarity for yourself. </li></ul><ul><li>Take personal responsibility for figuring out the top priorities </li></ul><ul><li>Don’t wait for someone to frame out your duties </li></ul><ul><li>Chase down information you need </li></ul><ul><li>Show initiatives </li></ul><ul><li>Learn to loosen up </li></ul><ul><li>Accept the fact that your work life is going to be fuzzy around the edges </li></ul>GR# 4: Accept ambiguity and uncertainty “ It’s like driving at night in the fog. You can only see as far as your headlights, but you can make the whole trip that way” - E.L. Doctorow <ul><li>You are faced with new expectations, shifting priorities, and different reporting relationships </li></ul><ul><li>There are more questions than answers </li></ul><ul><li>Role may be vague, assignment altered constantly, </li></ul><ul><li>Work roles out of focus most of the time </li></ul>The facts What it means to You
  16. 16. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  17. 17. <ul><li>Assume more personal responsibility for the success for the entire enterprise </li></ul><ul><li>You need a sense of managing the whole </li></ul><ul><li>Think how you (personally) can help cut costs, serve customer better, improve productivity, and innovate </li></ul><ul><li>How you can add directly to the financial health of the organization </li></ul><ul><li>Think yourself as “Self Employed”, you are on your own, you have to “build your business” </li></ul>GR# 5: Behave like you’re in business for yourself “ We are all in this alone” - Lily Tomlin <ul><li>Organizations are breaking into bits and getting flatter </li></ul><ul><li>Organization become more entrepreneurial. They want decision to be made by people closest to the customer to move faster. </li></ul><ul><li>You are seeing more self-directed teams </li></ul><ul><li>More power, information, and responsibility flow through you </li></ul>The facts What it means to You
  18. 18. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  19. 19. <ul><li>Lifelong learning is the only way to remain competitive in the job market </li></ul><ul><li>Your future employability depends on you to stay abreast of what’s happening in your field </li></ul><ul><li>Read, attend workshops and seminars, take courses, Volunteer for understudy, accept lateral moves that will broaden you, ask for learning opportunities </li></ul><ul><li>Be sure to develop transferable skills to give “portability” to your career </li></ul><ul><li>The more you know how to do, and the better you do it, the more valuable you become </li></ul>GR# 6: Stay in school “ Mankind’s knowledge base is now doubling in a period of less than 2years” - Peter Cochrane Tips for Time Travelers <ul><li>It doesn’t take long for skills and knowledge to get outdated in fast-changing world </li></ul><ul><li>Technological advances and flood of new information make it hard to keep up with what’s going on </li></ul><ul><li>Some careers don’t even get a chance to change, they simply disappear </li></ul>The facts What it means to You
  20. 20. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  21. 21. <ul><li>Think broadly </li></ul><ul><li>Consider the big picture </li></ul><ul><li>Learn to work across departmental boundaries </li></ul><ul><li>Combine your efforts seamlessly with others to achieve same end results </li></ul><ul><li>Eliminate unnecessary steps </li></ul><ul><li>Do your part, drive organization directly toward the outcomes that count the most </li></ul>GR# 7: Hold yourself accountable for outcomes “ Somebody has to do something, and it’s just incredibly pathetic that is has to be us” -Jerry Garcia of The Grateful Dead <ul><li>Responsibility, power, and authority are being pushed down to the lowest levels. For this to work, you have to stand accountable to results </li></ul><ul><li>Your worth will be measured by your work group’s collective results </li></ul>The facts What it means to You
  22. 22. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  23. 23. <ul><li>Prove your worth to the organization </li></ul><ul><li>Make a difference </li></ul><ul><li>Add enough value so everyone can see that something very important would be missing if you left </li></ul>GR# 8: Add value “ The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.” - Warren Bennis Author and Distinguished Professor of Business Administration, University of Southern California <ul><li>It’s your “contribution” that counts, not the hours (or years) you put in. Or how busy you are </li></ul><ul><li>The experience that your have may not worth today because the world is changing so rapidly </li></ul><ul><li>You will be paid for performance, your value add rather than your tenure, good intentions or activity level </li></ul>The facts What it means to You
  24. 24. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  25. 25. <ul><li>You must get close- intimately close-to your customers </li></ul><ul><li>Seek regular, direct contact with your customers </li></ul><ul><li>Build strong relationship </li></ul><ul><li>Deliver the highest quality service possible </li></ul><ul><li>Anticipate their needs, and develop a reputation for responsiveness </li></ul>GR# 9: See yourself as service center “ They laughed at Joan of Arc, but she went right ahead and built it” - Gracie Allen <ul><li>Your job security depends on how valuable you are to your “customer” </li></ul><ul><li>There are both internal and external customers </li></ul><ul><li>We always take our customers for granted </li></ul><ul><li>Your customer will replace you with a better service provider if you are not competitive </li></ul><ul><li>The more you allow your service to go soft, the greater the odds you could end up in downsizing statistics </li></ul>The facts What it means to You
  26. 26. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  27. 27. <ul><li>Don’t let low morale drain away precious energy, destroy your self-confidence, or damage your attractiveness as a job candidate </li></ul><ul><li>Take charge of your moods </li></ul><ul><li>Show resilience – bounce back on your own </li></ul>GR# 10: Manage your own morale “ If a cat spoke, it would say things like ‘ Hey, I don’t see the problem here’” - Roy Blount, Jr <ul><li>Saddling someone else to keep you contented and upbeat at work is a slick move </li></ul><ul><li>Higher management can end up having to do things that are hard for people to accept. </li></ul><ul><li>This doesn’t mean that whoever is in charge should carry the burden of responsibility to pump you back up </li></ul><ul><li>If you expect someone to take care of your morale, you dis-empower yourself, you will end up hurting longer than necessary </li></ul>The facts What it means to You
  28. 28. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  29. 29. <ul><li>You should upgrade your job performance </li></ul><ul><li>Your productivity, response time, quality, cost control, and customer service should all show steady gain </li></ul><ul><li>Your skills should be in a state of constant renewal </li></ul><ul><li>If you’ve passionately practiced kaizen, you’ll have built your competency level. Your track record will help sell you </li></ul>GR# 11: Practice Kaizen “ Good quality is a stupid idea. The only thing that counts is your quality getting better at a more rapid rate than your principal competitors. It’s real simple. If we’re not getting more, better, faster than they are, then we are getting less better or more worse.” - Tom Peters <ul><li>Organization can’t improve unless its people do </li></ul><ul><li>Kaizen keep you reaching, stretching to outdo yesterday </li></ul><ul><li>Major innovations will occur if every employee constantly keeps an eye out for improvements </li></ul><ul><li>Without Kaizen, you’ll both be “out of business” </li></ul>The facts What it means to You
  30. 30. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  31. 31. <ul><li>Take personal responsibilities </li></ul><ul><li>Assume ownership of problems </li></ul><ul><li>Let the solutions start with you </li></ul>GR# 12: Be a fixer, not a finger-pointer “ We have only one person to blame, and that’s each other.” - Barry Beck New York Ranger <ul><li>Problems are the natural offspring of change, so you will see plenty of them in the years to come </li></ul><ul><li>Organizations need people who can take care of problems, not point them out </li></ul><ul><li>We wasted time and energy to criticize and complain </li></ul>The facts What it means to You
  32. 32. 13 ground rules for managing your job during radical change <ul><li>Become a quick-change artist </li></ul><ul><li>Commit fully to your job </li></ul><ul><li>Speed Up </li></ul><ul><li>Accept ambiguity and uncertainty </li></ul><ul><li>Behave like you’re in business for yourself </li></ul><ul><li>Stay in school </li></ul><ul><li>Hold yourself accountable for outcomes </li></ul><ul><li>Add value </li></ul><ul><li>See yourself as a service center </li></ul><ul><li>Manage your own morale </li></ul><ul><li>Practice Kaizen </li></ul><ul><li>Be a fixer, not a finger pointer </li></ul><ul><li>Alter your expectation </li></ul>1 2 3 4 5 6 7 9 8 11 10 13 12
  33. 33. <ul><li>Reframe your relationship with the organization </li></ul><ul><li>Don’t assume you are automatically “entitled” to pay increases, promotions </li></ul><ul><li>What you can do is to constantly upgrade your skills, stay flexible and never think that your employer is supposed to protect your future </li></ul><ul><li>Take personal responsibility for your career </li></ul>GR# 13: Alter your expectation “ It’s a question of whether we’re going to go forward into the future, or past to the back” - Vice President Dan Quayle <ul><li>Organization can’t stop the world from changing. The best they can do is adapt. </li></ul><ul><li>High velocity change has eliminated the need for many jobs. </li></ul><ul><li>Because of new technology and global competition, organization are being reshaped and work is being done differently </li></ul><ul><li>The marketplace is merciless </li></ul>The facts What it means to You
  34. 34. Lastly, <ul><li>Embrace change </li></ul><ul><li>and </li></ul><ul><li>Develop the work habits you need </li></ul><ul><li>for job success in the Information </li></ul><ul><li>Age </li></ul>
  35. 35. Refer to below book for more details <ul><li>The Employee Handbook of </li></ul><ul><li>New Work Habits </li></ul><ul><li>For A Radically Changing World </li></ul><ul><li>13 Ground Rules for Job Success </li></ul><ul><li>In the Information Age </li></ul><ul><li>Price Pritchett </li></ul>

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