in a corporate ICT environment10/11/2010
Curtin University is a trademark of Curtin University of Technology
CRICOS Provid...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Business Analysis &
Consul...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Approach to research suppo...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Principles guiding approac...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
The project model
Users
Fr...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: Nurturing Togethe...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: Cross-inst. proje...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: CIRA Cluster
User...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Example: URDMS ( StC & DC)...
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
What to tell your friends
Curtin University is a trademark of Curtin University of Technology
CRICOS Provider Code 00301J
Thank you
Peter Hicks
p.hi...
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A model for enabling research in a (University) corporate ICT environment [eResearch Australasia]

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Presented at eResearch Australasia 2010.

Abstract: Curtin University operates a centralised ICT environment managed by Curtin IT Services (CITS). The establishment of the CITS eResearch Support portfolio and eResearch and Advanced Computing Support (eRACS) technical team presented an opportunity and challenge to provide research-focussed solutions without duplicating the effort and services of the whole of CITS. A model was devised for managing eResearch projects which could be defined as either ‘research enabling infrastructure’, tools servicing the community, or ‘research collaboration projects’, focussed on a scholarly objective. The model utilises the technical, professional and client expertise of the whole of CITS. Ongoing maintenance is incorporated into commodity services where possible with eRACS providing technical support if required. This model provides the stability and efficiency of a corporate model and the flexibility needed for diverse research activities in a dynamic institution. It is able to incorporate commodity services offered by national infrastructure providers such as iVEC and Australian Research Collaboration Services.

Extended abstract (PDF): https://ocs.arcs.org.au/index.php/eraust/2010/paper/view/109/7

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  • Presented at eResearch Australasia 2010, 11/11/2010

    Thanks to Martin Borchert (QUT) and Malcolm Wolski (Griffith) for early advice and information. Also thanks to Reviewers, whose advice I have taken on board.

    Extended abstract at https://ocs.arcs.org.au/index.php/eraust/2010/paper/view/109
  • What is corporate ICT (at Curtin University)?
    Structured resource planning and management (PO)
    Consolidated specialized technical expertise and effort (Directorates)
    Portfolio of services (Services)
  • How do we approach research?
    Enhance research through the use of information and communication technology
    Strategies around understanding researcher needs and research practice, connecting researchers to suitable resources and supporting the unique needs of researchers
    Tactics around eResearch Projects and Research Technology Support, which will be covered today, and eResearch Conversations (or engagement)
  • Principles for eResearch Support
    Research comes before technology
    Researchers know what they need
    Our role is to understand, advise and prepare for their decision
    We are not every solution
    We contribute to research outcomes
    We are all part of Curtin
  • The Project Model
    1. Research Enabling Infrastructure: Platforms and capabilities that service broad sections of the research community. E.g. collaboration spaces;
    2. Research Project Collaboration: Projects with a specific scholarly objective that require technical expertise;
    3. Maintenance (Research Technology Support): A critical consideration, who will look after it in the long run?;
    4. CITS teams (unwound from the Corporate ICT circle), not SPs = Service Providers and Strategic Partners who are external to the university;
  • Case 1: Nurturing Together (RPC)
    Requirement: Had grant funding and couldn't find the technical expertise needed to get an online presence
    Engagement: Started from the beginning to determine project objectives and subsequent technical solution
    Proposal: Bespoke solution using Drupal, not a supported enterprise system
    Outcome: Drupal installed on standard VM, we support the application and every problem the researcher may have. Load is not significant as a one off, but not not highly scalable at present. It takes away our time to be able to help another researcher enhance their research.
  • Case 2: Cross Institutional Research Project collaboration area (RPC)
    Requirement: Approached by Curtin lead to provide a Moodle site for storing and exchanging documents
    Engagement: We don't currently have an enterprise solution. We have some Moodle sites which cause us a major headache when they go wrong. We use Blackboard as our LMS.
    Proposal: Worked with researcher to define project objectives and functional requirements. It was agreed that Blackboard could meet these requirements.
    Outcome: Research project has a solution with full enterprise support, from systems to help desk. The researcher has met their objectives, we met ours, and we can move on to help someone else.
  • Case 3: Computational Cluster for Curtin Institute of Radio Astronomy (RPC)
    Requirement: approached to install and maintain a server farm to be used for correlating massive data sets shipped/transferred from east coast telescopes;
    Engagement: Conducted requirement gathering and planning which determined needs for location, network and system configuration, working with CIRA and CITS Infrastructure;
    Proposal: CITS Infrastructure planned physical requirements; new DC with racks, power, generator, network (dual 1Gb per server and 10Gb uplink to iVEC), a/c; we installed servers in racks, installed and configured OS, packages, etc. researchers configured apps;
    Outcome: System commissioned ready for pre-contract demonstration. New DC is supported by commodity operations while giving full access to swap disks. We fully administer and support the machines. CIRA admin applications/data.
  • Case 4: University Research Data Management System incorporating ANDS StC & DC (REI)
    Requirement: Received invitation for EOI from ANDS via DVC-R. Discussion between IM and eR, cognisant of Library, led to high level design;
    Engagement: Developed proposal for submission to ANDS between IM, eR and Library;
    Proposal: Established project with Steering Committee chaired by ORD, each Faculty represented, with PM assigned by PO, dedicated BA, development resources to come from BS, ORD, etc to refine proposal;
    Outcome: Will be implemented as enterprise system from day 1, with strongly aligned with researcher needs.
  • What to tell your friends…
    Shared university ICT can effectively support researchers;
    Focus on research outcomes by contributing technical expertise;
    Can structurally embed responsive and flexible approach;
    Use your ecosystem to enable enterprise scalability.
  • Visit http://cits.curtin.edu.au/eresearch
  • A model for enabling research in a (University) corporate ICT environment [eResearch Australasia]

    1. 1. in a corporate ICT environment10/11/2010 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Peter Hicks A model for enabling research
    2. 2. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Business Analysis & Consultation Connectivity Electronic Communication Information Management IT Service Desk Managed Desktop Product & Technology Evaluation & Advice Research Technology Support Software Development Teaching & learning Technology Website Services Enterprise Application Support Corporate ICT (at Curtin) Project Office Infrastructure Client Services Business Systems Coordinated resource management Consolidated expertise, effort & resources Portfolio of services
    3. 3. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Approach to research support Understanding Connecting Supporting Conversations eResearch Projects Research Technology Support
    4. 4. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Principles guiding approach Researchers decide, we advise Research before technology Researchers know their needs In an ecosystem of services Contribute to research outcomes All part of Curtin
    5. 5. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The project model Users Front Apps Back Apps OS Hardware Environment Noncommodity eRS PO CS BS Inf FTG CUL SPs Maintenance Enabling Infra Project collab Project scope Large project Small project Service scope Enterprise system Proof of concept
    6. 6. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Example: Nurturing Together Users Front Apps Back Apps OS Hardware Environment Noncommodity eRS PO CS BS Inf FTG CUL SPs Maintenance Enabling Infra Project collab Project scope Large project Small project Service scope Enterprise system Proof of concept eRS Project collab OS Hardware Environment Maintenance Noncom Small project Inf Project scope
    7. 7. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Example: Cross-inst. project area Users Front Apps Back Apps OS Hardware Environment Noncommodity eRS PO CS BS Inf FTG CUL SPs Maintenance Enabling Infra Project collab Project scope Large project Small project Service scope Enterprise system Proof of concept eRS CS Project collab Project scope Users Front Apps Back Apps OS Hardware Environment BS Inf Maintenance
    8. 8. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Example: CIRA Cluster Users Front Apps Back Apps OS Hardware Environment Noncommodity eRS PO CS BS Inf FTG CUL SPs Maintenance Enabling Infra Project collab Project scope Large project Small project Service scope Enterprise system Proof of concept eRS Project collab Hardware Environment Maintenance Noncommod Inf Project scope Large project
    9. 9. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Example: URDMS ( StC & DC) Users Front Apps Back Apps OS Hardware Environment Noncommodity eRS PO CS BS Inf FTG CUL SPs Maintenance Enabling Infra Project collab Project scope Large project Small project Service scope Enterprise system Proof of concept eRS Enabling Infra Enterprise system Proof of concept PO BS FTG CUL SPs Service scope in progress Users Front Apps Back Apps OS Hardware Environment CS Inf Maintenance
    10. 10. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What to tell your friends
    11. 11. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Thank you Peter Hicks p.hicks@curtin.edu.au @enablerRambler http://cits.curtin.edu.au/eresearch
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